Our family run business was established just over five years ago following an initial interest and love of collecting china. Since then we have rapidly grown into a large successful business selling china on Ebay worldwide. Although we specialise in Royal Albert and Royal Doulton, our vast stock of most makes of English china, as well as some foreign makes, means you should find what you are looking for. We offer china replacements at realistic prices and stock many discontinued items, so if you are trying to replace something specific, why not take a look at what we have to offer?
Our products range from tea & coffee sets, to individual items such as tea plates, dinner plates, bowls, tea cups & saucers to name but a few, as well as numerous miscellaneous items such as vases, plant pots and much, much more. Feel free to browse our complete selection in our Ebay shop.
If you have any questions, feel free to contact the company directors, Janet or John Bate, as detailed below.
We do not store credit card or personal details, nor do we share customer details with any 3rd parties. Your information will be kept safe and confidential until it is securely disposed of.
We aim to despatch orders within 5 working days of receiving full payment. We endeavour to let you know otherwise if for some reason this will not be possible, for example during busy holiday periods.
Postage is calculated by weight rather than by item and our postal charges include the cost of packaging materials. We use new boxes, bubble wrap, and polystyrene chips in an effort to ensure your goods reach you in the best possible condition. Due to high volume of sales despatch can take 7 to 10 working days at busy times after payment clears. We try to accommodate requests for faster despatch for special occasions.
The postage and packaging price on the listing is for one item only. Postage for more than one item will be calculated according to the combined weight of all items.
We accept returns up to 14 days of your receipt of the items you have purchased. If items are not as described on the listing we will refund you in full including the cost of return postage. If however you have changed your mind and no longer want the items purchased, we will refund the cost of the items but not the postage. The postage, including the return postage, must be paid by the buyer. We do not collect items. We reserve the right to refuse a refund for items returned that are not in a re-saleable condition. It may take up to 5 working days for refunds to be credited. The customer has the right to cancel or amend their order at any time by contacting us either by telephone or email and a refund will be given according to our refund policy. However, if the order has already been processed and items already despatched, the customer will incur the return postage costs and any additional processing costs.
Terms & Conditions
The price charged to the customer will be as listed on the website at the time of purchase. We are entitled to adjust the price of products without notice. All goods must be paid for within five working days unless you have made other arrangements with us. Please note we only accept payments in pounds (£) sterling. If you have any problems please contact us and we will try to resolve them.
If you purchase multiple items, the postage given by Ebay is too high. We will send you an invoice detailing the correct postage cost once the combined weight of items has been calculated. Please do not pay until you receive this invoice from us.
If you experience any problems or have any questions regarding these terms, please do not hesitate to contact us using the contact details below:
Telephone: 01189 735717
Address: Milam house, Longwater Lane, Finchamsptead, Berkshire. RG40 4NZ
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