Each of our listings has a "contact the Seller" field so our visitors and customers may write to us. However, please read the customer service information on this page first - it probably will answer your question much faster. Thank you.

Are COPAG Plastic Playing Cards Warranted?

Yes, in fact COPAG offers one of the best warranties in the business. They will replace any deck with a manufacturing defect found before it has been extensively used. If you need warranty service, please contact COPAG toll-free at 1-866-435-0194 and follow their warranty procedures.

Can I try your playing cards and then return them?

No. All returns are subject to our returns policy (please see below). There are resources on the Internet to help you decide which cards to buy, including our own FAQs on this website.

Where are you located?

We are located near Roanoke, Virginia. Yes, we are a real company, with a warehouse, personnel, racks and racks of playing cards, and old Chinese food in the fridge.

Do you ship internationally?

We do not ship outside the United States, but international customers can purchase COPAG playing cards at Trident Cards.

Do you combine shipping on multiple purchases?

We automatically will combine shipping on multiple purchases made within our normal fulfillment cycles, but since shipping is FREE you can always purchase more COPAG 100% plastic playing cards at a later time without worrying about shipping costs.

Do you accept checks or money orders?

We only accept PayPal. This policy enables us to automate the order taking process so we can focus on order processing and customer service.

How long will it take to get my order?

We will ship your order either via First Class Mail or Priority Mail. First Class Mail typically takes 4-6 business days while Priority Mail typically takes 2-3 buiness days to be delivered. U.S. Postal Service weight limits mean that if you purchase two or more sets, your order will ship via Priority Mail. Please note that transit times do not include order processing time and actual delivery times may be a business day or more longer. Our location near major transportation hubs and a U.S. Postal Service distribution center makes us one of the fastest shippers in the business, but please keep in mind that we may need to hold an order for verification if there are any address or other discrepancies in the order.

I haven't received my order - what should I do?

If your order is a few days late - don't panic. Sometimes the U.S. Postal Service experiences delays, particularly during holidays such as Christmas. Also, it may take a business day or two to process your order, particularly if you placed your order on a weekend or during a holiday when the Post Office is closed. If you're still concerned, then please check with your local Post Office. Sometimes the carrier will not deliver an order if he or she feels it cannot be left safely at its destination or if a signature could not be obtained for orders that require signature confirmation. The carrier will leave a notice on your door so that you know the order is waiting for you at your local Post Office, but it may have fallen off by the time you get home. If your order is not at your local Post Office or elsewhere in your building, then please contact us.

I would like to return an item - where should I send it?

We accept the return of unopened merchandise in resellable condition (inner and outer shrinkwrap intact) within 14 days after purchase. If your return meets that criteria, please contact us to obtain our address for returns. You will need to pay to ship the returned merchandise back to us and we recommend that you use a method to includes confirmation of delivery - we will issue a refund after receipt and inspection of the merchandise (outbound shipping costs are not refunded).

Why haven't I received any feedback from you?

We use automated tools made available by eBay to leave feedback - this system automatically will leave positive feedback for you if you leave positive feedback for us. If you have not received any feedback from us, it is only because you have not left positive feedback for us. If you have any questions or concerns about an order, please contact us prior to leaving feedback.

How do I contact you?

Please contact us via the "contact the Seller" field in our listings. We keep records of all communications with our customers and accordingly ask that you only contact us via e-mail; this helps ensure first class customer service.