Money back refunds will only be granted if purchased item does not match our item description. For money return the item must be returned within 14 days from your buy it now purchase or date that the auction ended. We will also offer a 30 day merchandise exchange for any item as long as we have what you would like to exchange for in stock. Email request for exchange must be received and approved before any item can be returned. The purchased item must be returned in the same condition as we shipped it in. All returns must include an Ebay or Paypal receipt or the Ebay item number with your contact information and User ID. All returns and exchanges will be subject to a re-stocking fee. For orders weighing less than 20 lbs the re-stocking fee will be 20%. For orders weighing over 20 lbs the re-stocking fee will be 30%. The re-stocking fee will be deducted before a refund is issued through Paypal. All refunds will be issued through Paypal. Buyer is responsible for return shipping costs and additional shipping costs that we incur to ship exchanged items as well as the re-stocking fee.