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Frequently Asked Questions
 Q: Will I be charged for custom duties ?
  A: We try to help our buyers avoid all the custom fees we can by shipping it as a "GIFT" or "REPAIRED ITEMS " and declare the value of the item as $50.00 or 100.00 depending on the value of the item .
 Q: How will i get my tracking number .
  A: After your order is marked shipped and processed our automated system will send you a shipping notification with a tracking number .
 Q: Do we dropship ?
  A: Yes we do dropshipping for our buyers .Please email for details .
 Q: Do you want to buy in bulk?
  A: We specialise in giving special discounts on bulk orders if you have anyqueries please ot hesitate to conatct us ,our customer rep will get back with you with the quote for your order .
 Q: What is the process for returning the item ?
  A: In case of any discrepancies from the item you had ordered you simply need to send in an email with your item # and email id and describe the problem .You will then recieve an email with the RMA # and send it back .
 Q: Are these items authentic and original ?
  A: Yes, all of our items are authentic and original BRAND NEW until and unless mentioned you will receive it as shown in the picture made by the company .we do not sell counterfiet products.
 Q: How do we ship the items internationally ?
  A: We ship the items via United States Postal service .The shipping mode will be as chosen by you at the time of checkout either priority or express .Each service will cost different .
 Q: Do you offer any discount for combined shipping
  A: As such most of our products within continental USA are free shipping it does not matter.For International customers there is no discount for combined shipping.
 Q: what are the other modes of payment?
  A: We also accept western union , bank transfers ,money orders in case of exceptions .
 Q: Do you ship internationally if so how and how can I pay for it
  A: We ship internationally by Global Priority.The total shall be in the checkout.You can use paypal if it is a confirmed address.If not we reserve the right to ask you to pay via moneybookers (email support@primecareint.net),bidpay ,wire transfer etc
 Q: When can I expect my order to arrive?
  A: We normally ship in 1 Business day.However there might be times it might take us 2-3 days to process the shipment.It might take 2(2 day air),4(standard) or 8 days (international) transit time.If you do not get tracking info or an email advising that the product shipment has been delayed within 5 days (15 days for Money order)email with order detail
 Q: How much is the Shipping and Handling Charge?Do you allow local pick ups? Do you ship to APO addresses?What carriers you use?
  A: For the S/H charge please go the checkout.WE DO NOT ALLOW LOCAL PICKUPS.We ship to APO addreses but since signature confirmation facility is not available we would review this on a case by case basis.If we are not going to ship we would contact you.In abcenses of this communication assume we are shipping.We use Fedex or USPS.
 Q: What are my payment options
  A: We prefer paypal confirmed addresses and reserve the right to ask for confirmed address if our finance requires us to do it.Money orders or cashiers check are OK but shall ship only after payment is cleared which could take upto 10 Business days.Moneybookers (email support@primecareint.net)bidpay,western union and bank transfers are welcome.
 Q: I do not need this item?This item is defective I want to Exchange/return What do I do?
  A: Most Brand New products have warranty (if we have it from our supplier).You would have to email us with the order details to get the RMA no. which you would have to put on the return shipment.PLEASE MENTION THE REASON FOR RETURN AND THE CONDITION OF THE PRODUCT.Remanufactured products have only repair warranty.No returns on that.15% restock+ship ap