Returns15 Day Money Back Guarantee
Callaway Golf wants you to be fully satisfied with every item you purchase from CallawayGolfPreowned.com. If you are not satisfied with the item you have purchased, you may return it within 15 days of delivery for a full refund of the product price. This does NOT include shipping or handling To qualify for a full refund:
- The item must be returned in new and unused condition.
- Accompanied by a Return Merchandise Authorization (RMA).
- Must be complete with all parts and accessories in-tact.
90 Day Credit Card Buy Back Guarantee
Callaway Golf Pre-Owned & Outlet will buy back any club for a fixed price - determined at the original time of purchase for credit to the purchasing credit card when the return is accompanied by another Callaway Golf Pre-owned & Outlet purchase of equal or greater value.
- 15 - 30 Days: 90% of the purchase price
- 31 - 60 Days: 80% of the purchase price
- 61 - 90 Days: 70% of the purchase price
Return Over 90 Days
If more than 90 days have passed since the original purchase, the item cannot be returned under the Buy-Back Guarantee. It will, however, be eligible for trade according to the rules for the Trade In! Trade Up! Program.
Terms and Condition for Callaway Golf Pre-owned & Outlet Returns
We will authorize the buy-back and determine the associated in-store credit you will receive based on the amount of time you have owned the club. You must contact us to receive a Return Merchandise Authorization (RMA) number prior to sending the club back to us (see Return Policy below).
You are responsible for all shipping charges associated with sending the buy-back club(s) to Callaway Golf Pre-Owned & Outlet. Returned items must be received within 10 days of issuing the RMA to qualify for the "Buy Back" price quoted. If an item is received more than 10 days after the RMA was issued, a new Buy-Back value will be assessed as of the day the item is received. We only require that the clubs experience "normal" use and do not have any chips, dings or pop-up marks as set out in our standard Trade In! Trade Up! Program. If there is structural damage to a club, or if there is any physical work done to a club (re-shaft, loft or lie tweak, length adjustment, etc.), the buy-back obligation will be voided. Re-gripping is always ok and will have no effect on the buy-back price.
Returning Merchandise to Callaway Golf Pre-Owned & Outlet
Please include the copy of your original invoice as well as the RMA number we provide so we can process your return as quickly as possible. The RMA number should be printed on the outside of the package used to send the returned merchandise back to us. The customer is responsible for all return shipping costs. We also recommended purchasing insurance for all returned merchandise. We cannot be responsible for loss or damage caused during return shipping.
Money Back/Buy-Back Credit will be issued within 7-10 business days from receipt of your club(s), pending inspection and approval of your return.
If there are any questions or adjustments to be made, we will contact you to discuss them before issuing payment. If a refund is applicable, the value will be remitted to you in the same form used to make your original purchase (i.e. credit card or check). If a refund cannot be made in the same form, a check will be issued and will be mailed to the billing address we have on file.
Return Shipping Charges
If there is a problem with your order that was the fault of Callaway Golf Pre-Owned & Outlet, we will take the necessary steps to make it right. We will be happy to reimburse the customer's ECONOMY GROUND return shipping costs in the following situations, provided the customer includes proof of the charges paid:
- The club received was not what was ordered
- The club received was defective (and you have contacted us within 15 days of receipt)