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30 Day Unconditional Return Policy

Callaway Golf Pre-Owned wants you to be fully satisfied with every item you purchase from the Callaway Golf Pre-Owned eBay storefront.  If you are not satisfied with the item(s) you have purchased, you may return it within 30 days of the purchase date for a full refund of the product price.  This does NOT include shipping, handling, or return shipping to Callaway Golf Pre-Owned.

To qualify for a full refund:

  • All return requests must be submitted through your eBay account.
  • The item Return Merchandise Authorization (RMA) MUST be set up within 30 days of your order date.
  • The return must be accompanied with Return Merchandise Authorization (RMA)
  • The return must be complete with all parts and accessories in-tact.

How to set up a return:

  • Log in to your eBay account
  • Go to “My eBay” > “Purchase History
    • Select the item you wish to return
    • Click “More Actions” > “Return this Item
    • Select the reason for the return and upload any necessary photos
    • Click “Request a Return”

Returning Merchandise to Callaway Golf Pre-Owned eBay Storefront

Please include a copy of your original invoice as well as your RMA number to ensure prompt processing of your return.  Your RMA number should be printed on the outside of the package used to return your item(s).  The customer is responsible for all return shipping costs.  We recommend insuring your package as Callaway Golf Pre-Owned will not be responsible for loss or damage incurred in transit.  We suggest the purchase of an eBay return shipping label during your RMA process.

Your refund will be issued within 7-10 business days of receipt of your package pending inspection and approval.

All refunds will be issued to the PayPal account used for initial payment.

Issues or Concerns with Your Order or Return

If we processed an error on your order:

  • The club ordered and confirmed was not sent
  • The club was received defective or damaged

Please contact our customer service team at

Callaway Golf Pre-Owned eBay orders

  • Do not qualify for the Callaway Golf Pre-Owned Trade In Trade Up program
  • Do not qualify for the Callaway Golf Pre-Owned 90 Day Buy Back program
  • Do not qualify for promotions and discounts offered on the Callaway Golf Pre-Owned website.