ShippingQuestions about shipping? In this section you will find information about standard ground contiguous US shipping, Express US shipping and International shipping.
United StatesShipping to US
Most of the products shipped within the contiguous U.S. are delivered via UPS Ground® Services. You also have the option of choosing UPS Second Day Air or UPS Next Day Air as you are checking out.
UPS Ground® Services (Flat Rate Shipping & Handling):
Orders shipped via UPS Ground® typically take from 1-5 business days to arrive from the time the package leaves our facility. All orders shipped out via ground shipping within the contiguous U.S. will be charged according to our one-price shipping & handling rate of $9.95, regardless of the number of items shipped. Orders placed prior to 2:00PM CST will ship the same day pending verification.
UPS Ground Service Schedules
Problems with Your ShipmentShipping problems, while not common, can happen. If you have a problem with your order that is related to shipping, please contact us at 1-888-286-2476 for assistance or Send an Email. If you have not received your shipment within the expected delivery time, or if the shipment has been delivered but is not in your possession, please have your order number ready and contact us at our toll free number. A Customer Service Representative will process a claim with UPS and give you further instructions. If your shipment arrives damaged, please do not open the box or remove any of the packaging materials. A Callaway Golf Pre-Owned & Outlet Customer Service Representative will have to process a damage claim with UPS, have the damaged merchandise picked up from your location, and give you further instructions to receive a replacement.
If you decide not to keep the items you purchased, please select the type of merchandise return you wish to use from the list below:
We provide a 100% guarantee on the condition of our clubs. We take great care in certifying every pre-owned Callaway Golf club we sell, including the assignment of a condition rating. If, during the first 15 days following the receipt of the purchase, you wish to return any product in the exact condition that you received it (has not been played with), a 100 percent refund will be given for the price you paid for the product. You will be responsible for the entire cost of the original shipping, handling and taxes and any costs incurred during the return of the club to us.
Club Received Does Not Match Your Order
If the club you receive does not match the order you placed with us, please contact our Customer Service department at 1-888-286-2476 or Send an Email for assistance. A representative will help you determine the best way get the correct item to you as quickly as possible.
Callaway Golf Pre-Owned & Outlet will cover the shipping costs for a replacement in which Callaway Golf Pre-Owned & Outlet was at fault or that qualifies for repair through our 12-Month Limited Warranty. Callaway Golf Pre-Owned & Outlet will only cover replacement shipping & handling costs to the original shipping destination of the order.
UPS delivers all shipments Monday - Friday to both Commercial and Residential Addresses.
UPS Second Day Air Service:
If you choose, you can have the delivery of your items upgraded to UPS Second Day Air for the applicable cost listed on this item. Note: UPS Second Day Air items ordered on Thursday will arrive the following Monday. UPS Second Day Air items ordered on Friday will arrive the following Tuesday. Orders placed prior to 2:00PM CST will ship the same day pending verification. Orders that include custom options may require an additional business day to ship.
UPS Standard Overnight®:
If you choose, you can have the delivery of your items upgraded to UPS Standard Overnight® for applicable cost listed on this item. Typically, UPS Standard Overnight® items arrive one business day after leaving our facility, with delivery by 12:00PM. Note: UPS Standard Overnight® items ordered on Friday will typically arrive the following Monday. Orders placed prior to 2:00PM CST will ship the same day pending verification.
Alaska/Hawaii Shipping Options:
Items shipped outside the contiguous U.S. to Alaska or Hawaii can only be shipped via UPS 2-3 Day® Service. Ground service to Alaska or Hawaii is not available thus a shipping surcharge may apply. Orders placed prior to 2:00PM CST will ship the same day pending verification. Orders that include custom options may require an additional business day to ship.
At this time we do not ship to APO/FPO addresses on eBay.