Frequently Asked Questions
HOW WE HELP ANSWER YOUR QUESTIONS
"Our number one store policy is customer service. We want you to be completely delighted with your items and shopping experience with us.
To that end, we've worked hard to address any concerns you may have below."
HOW DO I MAKE A PURCHASE?
It is easy to purchase items from us. We use all three of eBay’s listing methods, auctions, fixed price and store inventory. Our fixed price and store inventory are available for immediate purchase. There is no waiting for a listing to end or bidding. Simply click the Buy it Now button and you are the Winner! Auction items are not sold until the listing ends and to the highest bidder. We usually run our auctions for 7 days.
Some items in our store may also include a Best Offer Option. Here you may consider a different price and talk to us about it. Please be assured that we are not offended and will consider all reasonable offers.
Once you have selected your items, eBay makes checkout a snap. Remember to request a combined invoice for multiple items. Combined invoices are your best way to reduce your shipping costs. If you have questions, be sure to contact us through the ‘Ask a question’ link in our listings, by direct email at email@example.com or by phone (614-406-0390). We are available by phone 9 AM to 5 PM, Monday through Friday, EST.
DO YOU COMBINE ITEMS FOR SHIPPING & HOW IS THIS DONE?
Most certainly, we do! Total cost will depend on the size and weight of the combined items. Purchase each item separately and once your are finish shopping, we will create a combined invoice with the reduced shipping costs. Generally, it is no more than $1 – 2 dollars for each additional item.
HOW DO I PAY FOR MY ITEMS?
All payments are processed through Paypal (International and US). You can use your checking, debit or credit cards through your Paypal account. If you use an e-check, it may take 3 - 4 days to clear your account and be transferred to us. Paypal will let both of us know when the payment has cleared. Once an e-check clears, your item will ship within 1 -2 days of clearing.
DO YOU SHIP WORLDWIDE?
Yes, for most items we do. On occasion, we sell items for other individuals and they may specify that the items be sold only in the USA. Items with a restricted shipping policy will be noted.
International Import duties, taxes, and charges are not included in the item price or shipping charges and are the buyer’s responsibility. These charges are normally collected by the shipping company when you pick up the item. Please do not confuse them for additional shipping charges. Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying. We do not mark merchandise values below value or mark items as gifts. US and International government regulations prohibit such behavior. Thank you for understanding!
HOW LONG BEFORE I RECEIVE MY ITEMS?
You can expect your items to ship promptly. Please allow 1 – 2 business days after payment is completed for your item to be processed and shipped to you. We ship daily except for some Saturdays, all Sundays and Holidays. If we are shipping via UPS, they are closed on Saturday.
Once we have posted your item with the carrier, a tracking number will appear in the transaction details section of the item in your eBay Buying Summary.
Candabean Collectibles cannot control or expedite shipping once the item has been place with a carrier. For that reason, we get it to the carrier fast and provide you with a tracking number. With it, you can see the progress of your item and be advised of any delays due to weather, holidays, and other unforeseen events. Normally, the carriers update their records nightly (excluding weekends).
WHAT ARE YOUR SHIPPING OPTIONS?
We ship using UPS Ground and all USPS services. We normally list three shipping options for you, depending on the item. Please check the Shipping & Payments Tab at the top of the item under the main photo to find the best method for you.
If you are near Ohio, USPS is probably your best choice for cost and speed. If you are further away, please check the UPS rates. They tend to be less for larger packages traveling a greater distance. We want to find the best rate for you. Please let us know if you have questions on shipping costs. We will be glad to double check the post charges. Be sure to provide your zip code.
WHAT ARE YOUR SHIPPING & HANDLING COSTS?
We do not unfairly inflate shipping costs. We charge actual costs, plus a minimal handling fee of $2.50. This charge is only on the first item and covers all the packaging materials necessary to ship your items safely. These materials include quality boxes, bubble, and peanuts as well as labels, tape and transportation costs. We do try to be eco-friendly and recycle materials, if it is feasible and safe to do so.
It is disappointing to have searched for a treasure only to have it damaged in shipping. We work very hard to lessen the chance of this happening. That is why we use industry standard methods and procedures to ship our items. This means the package size must be sufficient to ensure protection from the rough handling that occurs under normal shipping conditions. At times double boxing is necessary. These extra procedures do increase the box weight/size, but only slightly and our experience has shown this is a best method to get your items to you safely.
We have an excellent shipping record and encourage you to review our feedback and let our customers speak for us.
WHAT ABOUT SHIPPING DAMAGE?
In the event there is damage, please keep all the packaging materials and contact us immediately. It is helpful if you can take pictures of the damage and the box and send them to us at firstname.lastname@example.org. We will submit the claim on your behalf promptly and either replace or refund your item quickly.
DO YOU ACCEPT RETURNS?
We accept returns within 3-days of receiving your items. Please contact us immediately if you are not delighted with your items. Together, we can decide how to make it right. If the error was ours, we will pay return shipping.
WHAT IS FIVE-STAR CUSTOMER SERVICE?
Five-Star Customer Service is our commitment to provide you with excellent service. Five being the highest rating of excellence in each of four categories; accurate description, communication, shipping time, and shipping cost.
WHAT IS BEST OFFER?
Best offer is your opportunity to review the price and make an offer on selected items in our store. Those items will be marked with a Best Offer button. eBay has made it simple to make an offer. Just click the button and follow the prompts.
All reasonable offers will be considered!
WILL YOU LEAVE FEEDBACK FOR ME?
Yes, we leave feedback once payment is received. We hope you will leave Five-Star feedback for us as well. We value our customers opinions and use them to improve our services.
HOW CAN I CONTACT YOU?
We live in Eastern Standard Time and can be reached between 9am – 5pm, Monday through Friday by phone at 614-406-0390. If you prefer email you can contact us using the “Ask a question” link within the listing or directly at email@example.com.
HOW CAN I FIND OUT WHAT'S ON SALE OR MORE ABOUT YOUR NEW ITEMS?
We send monthly newsletters that give great collecting helps and tips for popular collectibles. Sign up by clicking the link,
join our newsletter.
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PLEASE SEE OUR STORE POLICIES
Our Store Policies page can provide more detail on how we conduct business.
Last Updated: November 25, 2013