Shipping and return terms
Availability:
Please noted that due to multi channel selling, occasionally the item you purchased might be temporarily out of stock.In this case,we will send you a notification right after the purchase to notify you.New shipment usually arrives in 7-10 days.If you need the item to be shipped out immediately,please send us a message before the purchase to confirm .
Shipping method :
Our shipping methods include international airmail,EMS,DHL,Fedex,UPS and TNT. Default shipping method for all items with all dimensions under 150cm is international air mail – since size restriction for all international air parcels is 150cm for any dimensions,where as the rest (with any dimensions over 150 cm) will be sent by DHL,Fedex,UPS or TNT,whichever with a lower quotation.Packing materials may include: box/boxes, bubble wrap, packing foam, tissue paper, tape, etc.If you wish to receive your item with different shipping method,please let us know immediately after purchase- contact us at admin@carrotmusic.com
Shipping Time:
Items are generally shipped out within 2 Business Days from the receipt/ clearing of payment. Items shipped internationally using international air mail should arrive within 7-14 days; however, some packages may take up to 3 weeks to arrive (due to customs inspections). Items shipped using DHL,Fedex,UPS or TNT should arrive within 7 days.We will send you an e-mail confirmation (including your tracking number) as soon as your item is shipped.
Special Requests:
If you need an item shipped to meet a specific schedule due to an event or traveling plans, please contact us and we will try to accommodate to the best of our ability.
Customs:
International shipments are occasionally held and inspected by Customs officials for a period of time. We are not responsible for covering the shipping costs on any item returned to us by international customs agents.
VAT Taxes/Duties:
We cannot anticipate VAT or other foreign duties. If you are an international customer, please be aware that your country may assess import duties/taxes. Any taxes or fees assessed on an item are the sole responsibility of the customer. In the event an item is returned for any reason, we are not responsible for covering these fees.
Returned Packages:
We are not responsible for any item returned to us as "undeliverable" if the address provided by the customer matches the address printed on the shipping label. In this event, the customer is required to provide an alternate shipping address and cover the additional shipping costs before the item will be shipped again.
Lost or Damaged Items:
Unfortunately, boxes are occasionally lost, damaged or go missing during transit. In the event of loss or item damage, we are required to notify the carrier so that a trace can be started. Following their procedure, the insurance claim can usually be filed no sooner than one (1) month after the carrier has started their trace of the package. The customer will be refunded only after the insurance claim has been completed which may take a few months.
If you have any additional questions or concerns regarding shipping, please contact: admin@carrotmusic.com
Payment
Payment can be made by PayPal only. We cannot ship any items until payment has cleared.
Checking Out:
Please contact us prior to checking out if you would like to combine shipping on multiple purchases.
Please Note: If you have an AOL, Hotmail, Yahoo or other similar e-mail account, please be sure that your mailbox is empty and your spam filter will allow e-mails from us. We cannot respond to or send you important notices if they don't get through.
Shop with confident-Return policy :
We offer a seven-days return privilege. All returns should be announced within 7 days (upon receipt of item) and should be made in compliance with our return policies (listed below). Items being returned must be packed and shipped in the original packaging and box.
If there is a marked discrepancy between the item you receive and the item as described in the item description online, we offer a full refund of the purchase price as well as all original and return shipping costs.
International Customers Please Note: Due to the high costs of overseas shipping , we are only able to refund the purchase price of the item, but not the shipping costs, for any item being returned.
However, If the item’s condition is as it was represented in the listing, but you are not happy with your purchase for whatever reason, we’ll be able to refund the purchase price (but not the shipping/packing costs) less a 20% restocking fee as long as you let us know within seven-days upon receipt of the item. Refunds will be made upon receipt and inspection of the item and will be made in the manner in which the payment was received.
Condition:
We're dedicated in describing each item accurately and want you to know exactly what you are buying. If you ever feel an item you bought was misrepresented or not what you expected, please contact us immediately and we will work with you to correct the situation.
Customer service
We respond to all inquiries during business hours, Monday-Saturday. Please contact our office at admin@carrotmusic.com
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