Terms & Conditions


Privacy: We will never sell your personal information to a 3rd party company for any reason.



Payment: Payment must be received within 7 business days from close of auction. After 5 days, you will receive a payment reminder email if payment has not been received yet and an Unpaid Item Dispute will be reported after 7 days. Please contact us if you will not be able to meet these payment terms, and we will do our best to work with you.



Payment Methods: PayPal is our preferred method of payment. We also accept credit cards (through PayPal), money orders, certified bank checks, and personal checks (please allow 7-10 business days for check to clear before we ship your merchandise).



Sales Tax: MA customers are subject to 6.25% sales tax.



Shipping: We ship FOB Factory to the continental United States ONLY! We reserve the right to refuse to ship to Guam, Hawaii, Alaska, Virgin Islands, and Puerto Rico. Everything will be shipped via UPS ground or FedEx ground. We DO NOT ship to PO Boxes or military APO addresses; please provide physical shipping addresses only!

Orders are shipped 1-2 business days after receipt of payment. Standard shipping time is 7-10 business days.

Once the merchandise leaves our warehouse, we waive responsibility for all possible damages inflicted upon the item during the shipping process, and this responsibility now falls upon the buyer.

Due to our low sell prices, all prices posted in our listings are as is. We do not offer combined shipping.

If you need an item by a specific date, please email us before bidding and let us know; we will be more than happy to work with you.

Local pick-up is NOT available; all items must be shipped.



Return Policy, Shipping Insurance, Damages & Imperfections: All sales are final. If shipping insurance is NOT purchased and the merchandise arrives damaged during shipping, a refund or replacement will not be issued. If the merchandise you received is damaged during shipping and insurance has been purchased, we will assist you in filing a claim against the delivery company. In this case, you must contact us within 10 days of the delivery date that you received the merchandise (if damages are reported after 10 days of delivery date of merchandise, no claim can be filed with shipping company) and you will need to describe the damages in as much detail as possible. Also, keep the original boxes in which the item was shipped for inspection by the freight carrier. If your claim is approved we will replace the product or offer store credit.

No returns are allowed for products that are advertised as second hand merchandise, used, damaged or of having imperfections. Some items could have imperfections due to being discontinued, stored, or manufacturing error; damages during shipping, returned merchandise from previous sale, etc. All imperfections, damages, or any other pertinent information regarding the condition of merchandise will be noted in item description. No returns are allowed for products that are advertised as damage goods. All items listed as New In Box are free of any known imperfections or damages. In the case that you receive advertised New In Box merchandise that is defective due to manufacturing error and that was not damaged during shipping, please call us immediately. Replacements and returns wil be handled by a case - by case basis if the situation merits such action.



Customer Assistance/Support: Please feel free to contact us via email at anytime and we will try our best to answer your questions in a timely manner. You can reach us through email at customerservice@catererswarehouse.com, or by using inter-eBay communication. Allowing us an opportunity to delegate your claim before leaving negative feedback is greatly appreciated and we thank you for your patience.