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  Frequently Asked Questions

Q: What is your return policy?

A: If returning an item please email me first within 5 days of receiving merchandise. Refunds will not be given on lost or damaged product occurring from mail handling if you did not purchase insurance. I must receive the item in the same condition it was sold and within 7 days of your email response from me. Shipping costs are non-refundable.

Q: Do you combine shipping?
A: Yes, the price for one item is as posted. All additional items on the same invoice, within 7 days, will be eligible for combined shipping as quoted in the listing. So buy in quantity and save on shipping.

Q: When can I expect my order to arrive?
A: Your order will be shipped as soon as there is a confirmed payment through PayPal, ususally within 3 days, if not sooner. Please verify your ship to address.
 
Q: Are all your items new?
A: All items in my store are new, except the category CLOSET CLUTTER. There you will find select used items from guess what? My closets.

Q: Do you ship internationally?
A: Yes. Canada only at this time. Shipping rates differ, depending on product weight. Prices will be specified. Also, buyers are responsible for payment of taxes and tariffs levied by their government.

Q: Are your Webkinz new?
A: Yes, all Webkinz are new with unused tags.

Q: What method of shipping do you use?
A: I use United States Postal Service. If you would like a different carrier please contact us and we will try to accomodate that.