CenterstageLIGHTING Terms of Use

Introduction

Welcome to the eBay store offered by CenterstageLIGHTING.  We ARE the best choice to supply your lighting needs as our entire company is built on two simple principals - honesty & integrity.  When  you choose to shop with us, you will come to know the true definition of customer service.  We go above & beyond for loyal customers who choose to rely on our services.  Our shipping department provides same-day turnaround on 99.9% of orders completed & paid by 3:00 PM ET.  Unless otherwise noted in the listing description if we have it listed for sale, then we have it in stock.  Your order is carefully handled in-house by professionals dedicated who treat your order as if it was their own.  In the rare circumstance your product arrives factory defective, we have an efficient & trustworthy in-house customer care center on stand-by to put a replacement product in your hands by the time you need it with no hassle or any further expense to you.  Our pricing is extremely competetive.  If you see an item with "Best Offer" option enabled it is because the manufacturer does not allow us to show our actual price.  If you need a distributor-level supply line for professional lighting products who you can trust, give us a try.  It is our goal to make you a life-long customer!

Use Of CenterstageLIGHTING's eBay Store

We stand behind our committment as a supplier by caring about loyal individuals who choose to rely on us.  In offering what some consider unbelieveable pricing backed by the highest level of support, it is necessary for us to set guidelines regarding the use of our services.  We explain our guidelines clearly so that any individual can make an informed decision before entering into a binding agreement.  Please take the time to review the Terms Of Service (TOS) as outlined below.
 

Terms & Conditions Of Service (TOS)

I. TOS Overview

A. By accepting the TOS by this service, you certify you are 18 year of age or older. If you are under 18 years of age but at least 13 years of age, you may use this service only under the supervision of a parent or legal guardian who agrees to be bound to by these TOS. Children under the age of 13 may not use this service other than for browsing, and parents or legal guardians may not agree to this TOS on their behalf. Parents or legal guardians who agree to these TOS on behalf of a minor between the ages of 13 and 18 be advised that you are fully responsible for his or her use of this service, including all financial charges and legal liability he or she may incur by improper use of this service. If you do not agree withor cannot comply with these TOS, then do not use this service. Providing untruthful, inaccurate, or false information or violation of any other procedure or guideline set forth by these TOS may result in permanent suspension without reinstatement of services provided. Making a purchase is at minimal a two-step process. By accepting the final purchase confirmation, you agree to accept and pay for the item(s) you selected.

B. With the exception of content owned by eBay, including but not limited to images, text, CAD illustrations/designs, icons, programs, music, video clips and/or other written materials, which make up the content of our service are intended solely for your personal use only. You may not publish, transmit, distribute, display, modify or exploit in any way, in whole or in part any of the contents which make up the collective service owned by CenterstageLIGHTING or its authorized supplier(s). The collective contents are protected by US and international law.

II. Privacy & Security

A. It is the policy of CenterstageLIGHTING to never sell or rent your personal information in any way or under any circumstance. As a user of our service your trust is valued above all else. Credit card payments transmitted via servers owned and maintained by CenterstageLIGHTING use Secure Sockets Layer (SSL) which encrypts your personal, sensitive data before it is sent over the internet.

B. In no way does CenterstageLIGHTING constitute or imply endorsement, sponsorship,or recommendation of any other service in which sensitive information is transmitted including but not limited to policies, information or practices of aforementioned services. CenterstageLIGHTING is in no way responsible or accountable for any practice or policies set forth by services, which are not owned/operated by CenterstageLIGHTING, its parent or subsidiary. Transmission of information or payments via any other service not directly operated & maintained by CenterstageLIGHTING.com is done at your own risk.

C. CenterstageLIGHTING uses the information you provide us to help provide fast, accurate delivery of your order, prevent fraud, provide you with order confirmation,respond to your customer service needs, allow manufacturer's representatives to contact you for additional support upon your request and alert you to special promotions or sales only if you opt to receive promotional information.

III. General Procedures and Detail

A. Service Area - CenterstageLIGHTING offers service to the continental United States only. We do not offer shipping to AK, HI, or PR as these statesdo not make up and are not part of the contiguous United States. We do not ship internationally.

1. Local Pickups - CenterstageLIGHTING is a shipping distribution warehouse only and we are not open to walk-in traffic. Because our business is ship distribution based,insurance providers strictly prohibit non-employees inside our facilities or on-site due to safety & liability. We are unable to offer local pick up or allow customers to be on-site.

B. Shipping - Shipping services are provided by UPS. UPS cannot deliver to a P.O. box. We do not use US Postal Service for shipments of any kind.

1. We highly recommend shipping insurance on any purchase over $100.00. Shipping insurance is complimentary with some items and is optional on others. (Insurance options are stated in all listings). All shipments leave our facility packaged according to the item, its damage history & value. All shipments are packaged extremely well. Once an item leaves our facility it becomes the responsibility of UPS. Under UPS TOS, if a package is lost or damaged (even clearly from neglect or abuse by UPS) they will not reimburse you for the loss unless the package is insured. CenterstageLIGHTING is in no way responsible or liable for damage or loss caused by any shipping carrier, nor is CenterstageLIGHTING liable to you or any person for any indirect, incidental or consequential loss of damages, without limitation, arising out of or in connection with any shipment mishandled, damaged, abused, lost, stolen, or delayed by United Parcel Service.

a. CenterstageLIGHTING will assist, by any means available to us, the expedited resolution of any insured claim filed against UPS in relation to damage or loss of product. As an extended service to our loyal customers, CenterstageLIGHTING can advance replace insured items damaged or lost by the carrier. We are also here to assist in expediting shipping (at no cost to you) obtaining a refund of the original shipping cost incurred by you (if applicable). Our success rate averages 99% in negotiating with UPS to resolve any insured issue to our customer's satisfaction. Our staff has many years of experience in dealing with nearly any possible scenario. We will take the time to do what is right without hesitation.

b. In the event your shipment arrives with visible damage, CenterstageLIGHTING authorizes you to refuse the shipment and you agree to provide us immediate notification of a refusal based upon the aforementioned scenario. This procedure applies only to insured shipments. Failure to provide us immediate notice may result in the shipment being returned to you at your expense. Refusal of a non-insured shipment will not be accepted under any circumstance and will result in the shipment being returned to you at your expense.

c. To help keep prices as low as possible and maintain compliance with anti-fraud rules originating from credit card companies and related third party payment services (when applicable) any outbound shipment in excess of $249.99 now carries a mandatory adult signature required. The standard UPS rate is $2.75 per package and is applicable only to packages exceeding $249.99 in value. CenterstageLIGHTING is committed to absorbing this charge whenever possible, but signature required charges by UPS will vary by item. This is a requirement put in place to prevent fraud and has been adopted by all credit card companies.

d. In the event your shipment arrives factory defective, CenterstageLIGHTING will replace the unit for you, free of charge. Notification within 72 hours (3 days) of receiving the product is a strict requirement of this service. CenterstageLIGHTING will assist you with warranty repair via the manufacturer if the unit is not inspected & reported within the stated time period. As a measure of solid customer service CenterstageLIGHTING agrees to cover any freight charges you may have incurred on the original shipment as well ship you an advance replacement product at no cost to you provided the specified criteria is observed. If a unit arrives factory defective and is not inspected and reported within 72 hours (3 days) of receipt, CenterstageLIGHTING has no way to control and is in no way responsible or liable for damage or loss caused by factory defective items. CenterstageLIGHTING is in no way liable to you or any person for indirect, incidental or consequential loss of damages, without limitation, arising from or in connection with a factory defective item, with the exception of the aforementioned.

e. Tracking Your Order - At the close of the business day, our sales office will email a copy of your receipt to the email address you have on file with eBay. We also dispatch a more detailed tracking email from the UPS website. In order to receive these communications, both CenterstageLIGHTING and UPS will need to be set as "safe" senders within your anti-spam filters. If you do not receive these emails, please check your spam folder. In most circumstances, spam filters grab most email communications if the sender is not on a pre-approved or listed on the safe senders list. If you have followed the suggestions above and are still unable to locate your tracking number, then please contact us.

f. Refused Or Undeliverable - CenterstageLIGHTING makes every effort to notify you of an inbound shipment. If a shipment is returned to us by UPS after multiple delivery attempts, our warehouse will reroute the package back to you along with updated tracking finformation. Any refused/missed shipments will incur: 

1) Outbound re-ship charge, regardless if the original order qualified for free shipping 

2) UPS service charge for multiple-attempt return 3) Service charges of $10.00 per package applied by CenterstageLIGHTING. This is a time consuming process and we can no longer absorb the costs of performing this service free of charge.

g. Express Shipping Quotes - Due to the wide range of size/weight/dimensional weight of the products we offer, it will most often be necessary to contact us for an accurate express shipping quote. Our new format will include all of the information noted above so that you can get express shipping estimates here any time, day, or night. The new information will soon begin to populate our upcoming listing formats. When this information appears, you can easily run an express shipping quote and compare prices of different express options offered. After running the estimate, should you require an express shipment, please contact us. We can most often provide a better rate than the estimator can.

h. Customer Service Contact - for the most efficient handling of any issue noted above, please visit our customer care center to submit the proper information via our ONLINE SUPPORT so that we can provide immediate, no-hassle resolution to any snag that may arise.

C. Accepted Payment Methods

1. CenterstageLIGHTING is a licensed merchant for direct payments by Visa, MasterCard, Discover & American Express. We accept any of these credit cards directly.

a. In order for us to accept a direct credit card payment, the card must be based with a United States bank with a verifiable daytime phone number, and the shipment must match the address on file with the card provider. For example, if it is more convenient for you to receive shipments at your work address, simply contact your credit card provider and place your work address on file as an approved location for shipment. Submission of credit card payment not matching the requested information may delay your order. These rules are set by your credit card provider, not by CenterstageLIGHTING. CenterstageLIGHTING is not responsible or liable for the delay of any order related to unverifiable credit card information.

2. CenterstageLIGHTING accepts PayPal

a. In order for us to accept a PayPal payment, your PayPal address must be confirmed. PayPal does not confirm funds based on non-United States based banks. PayPal authorized CenterstageLIGHTING to ship only to the confirmed address as provided by PayPal. PayPal e-checks are accepted, but as stated in PayPal's terms of service, CenterstageLIGHTING is not authorized to ship any order paid via e-check until PayPal authorizes the e-check has cleared. This generally takes 3 - 5 business days.

b. Because PayPal is a 3rd party payment processing agent, CenterstageLIGHTING is in no way responsible or accountable for any interruption or delay of service originating from, but not limited to PayPal's mishandling of funds, holds placed on funds by PayPal or requests to deliver shipments to non-authorized PayPal addresses. Use of PayPal's service is in no way related to CenterstageLIGHTING so by using PayPal's service you are doing so at your own risk.

D. Return Policy

          1. CenterstageLIGHTING.com accepts returns regulated by the following guidelines:

a. If you are not satisfied with your order, CenterstageLIGHTING agrees to accept your return. A 20% restock fee will apply to any cash refund given, without exception. We are in no way responsible for return shipping charges or damages to the return while it is in transit back to us. Any return must be in transit to us no more than ( 7 ) days following the date of original receipt. All returns must have a CRMA number to be properly tracked & handled by our customer support agents. Delivery of any  shipment without proper documentation will be refused by our warehouse. Upon arrival, our staff will inspect the returned item. It must arrive packaged box-in-box and must include all original packing, all original paperwork as well as power cords, mounting brackets, lamps or similar accessories. Failure to comply with this requirement will result in possible refusal of return or may result in additional fees. If your original purchase qualified for free shipping and you decide to return the item(s) please be aware CenterstageLIGHTING will assess an outbound shipping charge that will be deducted from your final credit amount. Free shipping is only applicable if you keep the item(s) ordered and delivered to you. If you have questions regarding any item you are considering for purchase, we have a team of professionals in place to assist you by means of consultation before you decide to order items from our eBay store. For fast, efficient processing of any return request, please visit our customer care center and submit the short CRA request so that we may assist you to the very best of our ability.

b. If you are not satisfied with your order, CenterstageLIGHTING agrees to accept your return. No restock fee applies to any item returned with acceptance of a store credit. We are in no way responsible for return shipping charges or damages to the return while it is in transit back to us. Any return must be in transit to us no more than ( 7 ) days following the date of original receipt. All returns must have a CRA number to be properly tracked & handled by our customer support agents. Delivery of any shipment without proper documentation will be refused by our warehouse. Upon arrival, our staff will inspect the returned item. It must arrive packaged box-in-box and must include all original packing, all original paperwork as well as power cords, mounting brackets, lamps or similar accessories. Failure to comply with this requirement willresult in possible refusal of return or may result in additional fees. If your original purchase qualified for free shipping and you decide to return the item(s) please be aware CenterstageLIGHTING will assess an outbound shipping charge that will be deducted from your final credit amount. Free shipping is only applicable if you keep the item(s) ordered and delivered to you. If you have questions regarding any item you are considering for purchase, we have a team of professionals in place to assist you by means of consultation before you decide to order items from our eBay store. For fast, efficient processing of any return request, please visit our customer care center and submit the short CRA request so that we may assist you to the very best of our ability.

E. Binding Terms Of Service agreement between CenterstageLIGHTING (seller) and your use and acceptance of all Terms Of Service as the (buyer)

1. Payment is to be received from buyer no more than ( 5 ) days following the date of purchase from seller. CenterstageLIGHTING will not hold any purchase beyond ( 5 ) days from the date of purchase without prior written approval.

2. Seller agrees to provide prompt processing of buyer's payment and ship items within 24 hours of receipt of payment from buyer. Seller further agrees any item listed within our eBay Store to be in stock and available for immediate shipment (unless specifically noted in writing within the listing body). CenterstageLIGHTING is fully committed to all buyers, regardless of amount of purchase. CenterstageLIGHTING is founded upon a solid moral base. It is our commitment to our customers to deliver true customer service to any individual who chooses to allow us the privilege of earning their trust & business.

3. By purchasing from our eBay Store, you (buyer) are agreeing fully & freely to all Terms Of Service as outlined. CenterstageLIGHTING reserves the right to modify or change Terms Of Service at our sole discretion.

4. These Terms Of Service are effective unless or until terminated by you (buyer) or CenterstageLIGHTING (seller). You may terminate this agreement at any time, provided you discontinue any use of our service. CenterstageLIGHTING may also terminate this agreement at any time, without prior notice and accordingly deny you access to our service if in CenterstageLIGHTING's sole discretion you fail to comply with any Terms as set forth in this agreement.

F. Pricing, Content Information & Colors

1. CenterstageLIGHTING strives to provide and maintain accurate pricing information and specifications of the products we sell. This data is provided to us through our supply chain and in rare instances, typographical errors can occur. CenterstageLIGHTING retains the right to refuse or cancel an order for any item that is listed at an incorrect price due to an error in pricing. Should specifications provided prove inaccurate, it is our policy and understanding CenterstageLIGHTING cover costs of return provided the order leaves our facility and is not flagged as an error during processing. Should any error in specifications or pricing be flagged by quality control, CenterstageLIGHTING retains the right to terminate the order and provide the buyer with an immediate and full refund. We take every effort to display the colors of our products that appear within our Store as accurately as possible. However, as the actual colors you see will depend on your monitor we do not guarantee that your monitor's display of any color to be accurate.