On eBay Since 1997
Centrix International Corp is a seller of OEM and surplus technology products with fifteen years of experience operating in Southern California.While most
of our business is wholesale, online ordering through EBay allows end-users real-time access to true wholesale pricing.
Anyone can securely and efficiently order parts at wholesale prices, starting from a quantity of only one piece! We strive for excellence in customer
service and offer the most competitive pricing of any vendor on the EBay Network.
We use eBay to promote some of our favorite retail boxed items, to measure interest within the online marketplace, and to liquidate products that may require
more exposure.We believe your customer experience on EBay starts from the moment you log on and is carried out through clear, precise, and professional
listings while ultimately receiving exactly what we state.
We also understand that once you make a purchase your order needs to be our #1 priority.While we guarantee all orders are shipped within two business days,
we often exceed this time and process your purchase within one business day.
While we strive for your complete satisfaction, if the need for a refund or exchange occurs we will always follow EBay policy.We will work with you to make
that process as easy & cost effective as possible.We do ask that our customers be completely aware of all our policies prior to their purchase.
Important EBay Policies
- Same or Next-Business-Day shipping (holidays excluded)
- Serious bidders only! Notices will be filed against non-paying bidders.
- 30-day-warranty for replacements (unless otherwise specified within auction)
Please check our feedback, and bid with confidence!
Q: What is your contact phone number?
A: 909-480-3000 EXT 104 Available Monday- Friday 9:30AM to 5:00PM PST. After hours please send us an email to Ebaysales@centrix-intl.com
Q: Where can I get technical support?
A: Please give us a call at 909-480-3000 ext 104.One of our techs will be glad to answer any questions.
Q: How long will it take you to ship my Item?
A: Our goal is to ship the next business day after you place your order.If your order is placed during the weekend we will process your order on the
Q: Where is my tracking number?
A: We email tracking information to the registered email address on your EBay account. We also post tracking directly on the Order Detail Page.
Q: What shipping courier do you use?
A: We ship all our products by UPS services. For international, APO, and PO Box shipments we use USPS.We do ship to APO
addresses by USPS Priority Mail.
Q: What is your return policy?
A: 30 Day Limited: Items with this policy may be returned or exchanged within 30 days of purchase.You must obtain an RMA number from
our Returns Department via email at firstname.lastname@example.org, but preferably by using the eBay messaging system. Your returned item must contain
ALL of the original accessories and packaging, including cables, manuals, and/or cd's.Returns for refund must be requested within 7 days of receipt.
We understand that no matter how much we try; from time to time there will be a need to exchange a defective product.We offer free exchange for all domestic
customers.However, the customer is responsible for return shipping on all refunds no matter the reason.We ask that all our customers be comfortable with
this policy before their purchase.
Q: What does recertified mean?
A: Recertified is a term that has many definitions depending on who you speak to. Some vendors try to use this term to hide the fact
that a recertified unit is refurbished.The difference between recertified units and refurbished is that factory recertified units were refurbished and
tested by the original manufacturer.All parts used are original NEW manufacturer parts.While anyone can refurbish a drive only the manufacturer can do so
with all new parts and stamp these units as recertified and give them a warranty period.In order for a drive to be stamped recertified by the manufacturer
it must meet all standards a new unit does.
Q: Do you charge sales tax?
A: By law we must charge tax to CA residents
Q: Can you declare my package as a gift or declare a lower value?
A: No, international customers please note it is a federal crime in the USA to falsify information on customs declaration forms.We cannot honor these
You are responsible for all customs duties and fees that may arise from importing one of our products into your country.In most cases we will not
even respond to your emails if it requests us to modify the declared value.
Q: Why do I see two separate listings of the same item at different price?
A: While we are 100% USA based seller, We can offer lower prices on selected items which ship directly from Asia. Please note our two days shipping
guarantee does not apply.Expect a transit time of 10 - 15 days.
Q: Why do you ship some items directly from China?
A: While we are 100% USA based sellers out of La Verne, CA.We sometimes offer items that ship directly from Asia.With a globalized economy we
realize in order to provide the latest technology at the best prices we must explore different markets.These items may also be available from our US
location at a higher price.