Most items can be returned to us up to 30 days from the date your order ships-No questions asked! Since many of our products are very seasonal, we cannot accept returns after 30 days.
Simply include a copy of your invoice with your return and send it to:
Century Novelty Company, Inc.
38239 Plymouth Rd
Livonia, MI 48150
Ship the package back to us at your cost using the shipping method of your choice. We suggest you use a shipping method that provides a tracking number. Under no circumstances should you "refuse" delivery of a package or tell the driver to "return to sender." Doing so will result in a return shipping charge (equal to your original shipping amount) and up to a 40% restocking fee.
As soon as we receive your package, provided it's in saleable condition, we will immediately process your refund and credit your account for the purchase price of the returned product.
Unfortunately, we're unable to accept returns on items that can't be resold. You wouldn't want to receive merchandise that was already used! These items include:
- Items used in the mouth or on the lips
- Items worn on the body such as a hats and hula skirts
- Candy and food products
- Glow stick and necklace products
- Special orders (orders that received special pricing from a sales rep)
- Sale Items
However some items are individually packaged or wrapped. If the item you wish to return arrived to you in a wrapper and is still in the wrapper (meaning, it was not used) it may be returned (except candy. We can never accept a return on candy and food products because that is unsanitary).
Of course, if your purchase is defective, or if we shipped the wrong item, we will gladly send you a replacement; free of charge. Just email Info@centurynovelty.com to let us know what we need to do for you.
Please ensure that your shipping address is complete and correct. If a package is returned to Century Novelty due to incomplete or incorrect address information or because of unsuccessful delivery attempts, a restocking fee of up to 40% of the returned merchandise total may be charged.