FAQ: Frequently Asked Questions
If you have questions, we have answers (Updated 28 September 2010)
Where are you located?
Champion Ford Katy is located on 20777 Katy Freeway (I-10 West) in Katy, which is a suburb approximately 20 miles west of Houston, Texas.
Who can bid on your vehicles?
Anyone over 18 years of age and is ready to buy. We request that bidders either already have financing lined up or cash on hand to purchase any of the vehicles listed on eBay Motors before bidding. International bidders are welcome, but must be aware of the residency restrictions of the pricing. If you are an international buyer, it is best to call or email before placing a bid.
For new vehicles, are the reserve and Buy-It-Now prices include rebates?
On all reserve prices and Buy-It-Now prices on the new Ford vehicles listed on eBay, the rebates have already been taken into account in the pricing. These prices are valid to residents in the United States exclusively. Rebates will be taken away if the customer is electing NOT to title or register the vehicle anywhere in the United States. Applied rebates are based on the Houston sales region. Please call to verify whether or not your rebates match or exceed those of the Houston region because it will factor in the pricing.
What happens when the auction ends and the vehicle does not sell?
The vehicle gets relisted, if still available.
I was the highest bidder, but I didn't win the auction. Why?
To win any of our auctions, you must meet the reserve.
Do you have any other inventory besides the national listings?
Yes. Feel free to browse any of our new or pre-owned inventory by viewing All Items. If you see something of interest, feel free to send an email or give us a call.
Do you work with independent franchise dealers?
We do not sell vehicles to private, independent franchise dealers as it would be considered a wholesale transaction, which is banned by Champion Ford Katy and its parent company, AutoNation.
Do you work with exporters?
On a limited basis, we work with export companies. However, if you are an exporter that is wanting to buy a NEW car WILL NOT recieve any rebates due to the fact the vehicle will not be titled or registered in the United States. There will be no exceptions made to this rule. If you are an exporter, please call or email for your adjusted pricing.
So we agree to pricing/I won the auction. What's next?
Immediately after winning the auction or agreeing to pricing, a minimum $500 refundable deposit is due within 24 hours to hold the vehicle for up to 72 hours. Failure to do so within the 24 hour period will result in the vehicle being relisted and made available once again for sale on both eBay Motors and here on the lot. Please visit our page on our deposit policy for more information. Payment arrangements -- either by financing or paying cash -- are made. If you are financing, our finance department will give you a call within the same day to discuss your financing information. If you are paying cash, our finance department will give you a call to verify information for contract paperwork purposes. After that, contract paperwork is overnighted to you via FedEx with a return envelope. After you sign, return the paper work in the return envelope to us and we will mail you your copies. Buyer pick up, either in person or via shipping, will be coordinated from there. Please note, a copy of your drivers license (and insurance card if you are registering and titling here in the United States) is required before any paper work is sent out due to privacy regulations and to protect your identity.
For out of state buyers, how do you handle tax, title, and license for my state?
Out of state cash buyers have the option of either having us handle the titling and licensing work based on you state's fees or handing the tax, title, and registration yourself. However, if you are financing through one of the partner lenders of Champion Ford Katy, we MUST collect sales tax as required by the lender. From there, you have the option of us handling the titling and licensing work, or you can have a check refunded to you for the tax, title, and license collected.
What are acceptable forms of payment?
Customers may elect to finance or pay cash. Customers may seek financing through us, and we have over 20 lenders available to provide you financing at the lowest rates that you qualify for. If you are paying cash, we request that you bring us certified funds in the form of a cashier's check. No third party checks will be accepted. If you are paying cash via a wire transfer, we will give you wiring instructions. If you are a customer that is using outside financing through your local lender, we request that your local bank sends drafting instructions before in person arrival.
Can we apply for credit online?
Yes, and it is the only way to apply for credit for any vehicles listed on eBay as we do not do over-the-phone credit applications. Please provide an email address, and we will provide a link to the secure online credit application. If you are applying for credit online, please include a copy of your driver's license.
Do you take trades?
Yes. We do take trades. If you are interested in trading in your vehicle please send VIN, and a minimum of eight photos, to email@example.com. The more pictures of your trade you send, the more money you can get for your trade. Trade in values will be based on NADA, Kelley Blue Book, Black Book, latest auction data, and most importantly, the local Houston market for your vehicle.
Your trade will be subject to final inspection upon arrival. Any damage or issues with the condition of the vehicle that was NOT disclosed previously may affect your trade in value. Please disclose any issues that your trade may have BEFORE the appraisal is done.
If you are shipping your trade in, your trade in MUST be shipped here first for inspection. If for any reason your vehicle is rejected, the trade in WILL be sent back.
Do you allow for shipping of vehicles?
Shipping of vehicles is available at the Buyer's Cost. Remember, your vehicle will NOT be cleared for shipping until all funding -- financing, check, or wire transfer, has completely cleared.
What are your nearest airports and do you provide transportation to the dealership for buyer pick up?
George Bush Intercontinental Airport and William P Hobby Airport are both within 45 minutes of Champion Ford Katy. We will pick you up from the airport. Please send flight arrival information before hand.
Did not see a question answered here? Feel free to call me at 1-800-814-5996 or email me at firstname.lastname@example.org
Champion Ford Katy is a new and pre-owned Ford dealership located in Katy, Texas, just west of Houston. Champion Ford Katy is part of the AutoNation family of dealerships, the largest automotive retailing network in the world.