Chapmans Outdoor Power
eBay Sales Policy
We believe that the following practices are the best policy we can employ to ensure you the quickest and safest eBay transaction possible.
Our Payment Policy:
A1. Due to the changes in eBay policy as of July 1, 2008, Paypal is the only form of payment that we accept for all eBay transactions. By accepting only Paypal payments, your purchase is covered under the Paypal Buyer Protection Policy. All monetary transaction can be completed quickly and securely, allowing for the quickest possible shipment of your purchased items. Which in turn will result in you receiving your order quickly as well.
A2. In accordance with Paypal policy, we will only ship to the shipping address that you provide on your Paypal payment. We highly advise you to verify your shipping address that is on file with Paypal before placing your order.
A3. All eBay purchases require immediate Paypal payment.
A4. For non-eBay sales we will continue to accept Paypal, Personal Checks, Business Checks, and Money Orders.
Our Shipping Policy:
B1. We make every attempt to ship your order within two business day of your purchase. Orders placed on Holidays and weekends will be shipped the next business day.
B2. In the event that you have not received your item within seven (7) to ten (10) business days, please email us at auctions@chapmansoutdoorpower.com so that we can check on the shipment. When contacting us about your shipment, please include your full name, your eBay user ID, and item number. This will insure a quick and accurate response.
B3. We will only ship to the shipping address that you provide on your Paypal payment. We highly advise you to verify your shipping address that is on file with Paypal before placing your order. We ship to your registered Paypal address so that your purchase is covered under the Paypal Buyer Protection Policy.
B4. Please make sure, prior to placing your eBay order, that the delivery address you have on Paypal is the correct address that you want your order shipped to.
B6. We will not be responsible for wrong or undeliverable addresses. Should the ship to address provided by Paypal be incorrect or inadequate resulting in non-delivery or mis-delivery, you (the purchaser) will be responsible for any and all additional Retrieval, Redelivery, Return, and or Service Charges incurred.
Our Shipping Methods Policy:
C1. Unless otherwise noted in the item description your order will be shipped via either UPS Ground Service or FedEx Ground Service. The choice of carrier used will be ours. Because neither carrier will deliver to P.O. Boxes, your actual street address is required for delivery. Your contact phone number is required so that it can be given to the carrier to help insure a timely delivery of your package(s).
C2. All Shipping information will be emailed to your registered Paypal email address.
C3. We will only ship to the shipping address that you provide on your Paypal payment. We highly advise you to verify your shipping address that is on file with Paypal before placing your order. We ship to your registered Paypal address so that your purchase is covered under the Paypal Buyer Protection Policy.
C4. Please make sure, prior to placing your eBay order, that the delivery address you have on Paypal is the correct address that you want your order shipped to.
C5. If Postal delivery is available it will be noted in the item description and offered as a shipping option.
C6. Concerning all orders we ship;
We insure all order shipments.
We provide tracking numbers for all orders shipped via UPS or FedEx.
We provide either a delivery confirmation number or tracking number for all orders shipped via USPS.
C7. All Shipping information will be emailed to your registered Paypal email address.
C8. Our shipping charges include all inbound shipping charges, all outbound shipping charges, all handling labor, all packaging materials, the package shipping insurance, and tracking number(s).
C9. In accordance with Paypal policy all shipments must be able to be tracked on the Internet, therefore local pick up is not available.
Our Return Policy:
Please read and understand our return policy prior to placing your order.
If you have any questions please email us at auctions@chapmansoutdoorpower.com prior to making your purchase.
D1. Products that carry a Manufacturer's and/or Factory Warranty that have been fueled or used may not be returned under any circumstances, they are eligible for warranty repair. These items must be taken to an Authorized Servicing Center and/or Dealer. We will provide you with a copy of the Warranty and the means of how implement the warranty.
Any Product that has been fueled, used, mounted or damaged may not be returned under any cirumstances.
D2. Items may be returned within 7 days of receipt if unused and in the original shipping container. Items must be in saleable condition. Items must be returned freight pre-paid and insured. Actual suppliers shipping cost will not be refunded. For return instructions and an RMA number contact us at auctions@chapmansoutdoorpower.com . A 20% Restocking Fee applies to all returned items.
D3. Concerning all returns;
1. Request for return of item must be made within seven (7) days of receipt.
2. A Return Merchandise Authorization (RMA) must be issued for any items being returned.
3. All returns must be in original factory packaging or shipping container and markings.
4. Product must be returned in saleable condition.
5. Product must be returned freight pre-paid and insured.
6. All returns must include the item and all accessories that came with it.
7. Actual suppliers shipping cost will not be refunded.
8. Electrical components and parts are not returnable.
9. Products that have been fueled, used or damaged are not returnable.
10. Parts that have been mounted or used are not returnable.
11. A 20% Restocking Fee applies to all returned items.
12. Any item(s) returned that are not in sellable condition, that show sign of wear or are damage will not be accepted.
D4. A Return Merchandise Authorization (RMA) must be issued for any items being returned. You must email us at auctions@chapmansoutdoorpower.com to receive a RMA number before returning any item. All return RMA requests must be made within seven (7) days from delivery.
D5. If an item is returned without a RMA being issued, no credit of any type will be given and the returned package will be refused.
D6. If a return is required due to an error on our part;
We will do the following:
We will arrange for the item to be picked up and returned at our expense.
We will correct the error and ship out a replacement if available.
We will pay all additional shipping cost incurred for the return of the error item and reshipment of the correct item.
If the item is out of stock and cannot be shipped right away, at your request we will either ship out the correct item as soon as it becomes available or we will refund 100% of the purchase price paid plus shipping cost.
If the item is a one of a kind item, we will refund 100% of the purchase price paid plus shipping cost.
D7. All Items sold as “AS IS” are not returnable for any reason.
About Manufactures Factory Warranty:
E1. Items that carry a Manufacturer's and/or Factory Warranty are not returnable. These items must be taken to an Authorized Servicing Center and/or Dealer. We will provide you with a copy of the Warranty and the means of how implement the warranty.
E2. A Manufacturer's warranty is not a money back guarantee. Standard warranty coverage is to repair or replace, free of charge, any parts that are defective in material or workmanship. Transportation and/or shipping cost are generally not included in the warranty coverage. Most products do not require registration to obtain warranty coverage. The Paypal sales receipt can be used as your proof of purchase as it indicates the product and the purchase date.
In Case of Shipping Damages / Order Errors / Shortages:
F1. Please inspect your order as soon as it arrives.
Open packaging carefully and save all packaging materials.
F2. We insure every shipment against damage and lost.
F3. If your order arrives and it is damaged due to shipping, you must notify us at auctions@chapmansoutdoorpower.com immediately. We will file a claim with the carrier and make arrangements for the pick up and return of your package. We will ship out a replacement for your damaged order.
F4. Any shipping errors or shortages must be reported to us at auctions@chapmansoutdoorpower.com immediately. Any shipping error or shortage not reported within three (3) day of receiving your packages(s) cannot be adjusted or credited.
Out-Of-Stock and Back Orders:
G1. Because we sell our products in a variety of venues any particular item may become unexpectedly out of stock. If such an event happens, at your request we will do one of the following.
G2. We will cancel the sale and file a mutual agreement to cancel the transaction with eBay.
We will refund 100% of the purchase price including shipping.
G3. We will ship the item as soon as it becomes available.
After you have received the item and left us positive feedback on eBay, we will refund 50% of the shipping charges.
OEM Reference:
H1. All Original Equipment Manufactures (OEM) products that we sell are clearly identified as such within the product description.
H2. Any other reference to OEM, trade name or part number in any listing is for identification purposes only. These references on the listed item description to the Manufacturer's trademarks, drawings, colors, and part numbers are for the purpose of helping you identifying Non-OEM parts which maybe used in lieu of corresponding parts made by the identified manufacturers.
Safety Note:
Most products we sell are intended for installation and use by trained professionals. We strongly recommend that before using any product you receive proper instruction on technique and safety.
For this reason, by purchasing from us any item, you agree that
You are responsible for any use or mis-use of any item purchased from us.
You are responsible for any and all injuries due to the use or mis-use of any item purchased from us.
You are responsible for any property damage due to the use or mis-use of any item purchased from us.
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