Frequently Asked Questions
Q: What is a TUF TEKTM case?
A: TUF TEKTM is our own brand of high-quality cell phone cases. Launched in 2011, TUF TEKTM cases are available exclusively through our website and our eBay stores. TUF TEKTM cases are meticulously crafted to fit your device perfectly, providing the protection and fashionable appearance you've been looking for!
Q: How can I pay for my purchase?
A: We currently only accept payments via PayPal. Please follow the instructions in eBay's standard checkout process to pay for your new product.
Q: When will my item be shipped?
A: We ship all items within one business day of receiving payment. However, we do need some time off here and there, so we do not ship on Saturday, Sunday or any United States Postal Holiday.
Q: When will I receive my item?
A: It depends on the shipping method you chose when you checked out. Standard free shipping takes between 2 and 8 days to arrive.Priority Mail ($4.95 upgrade) takes between 3 and 4 days to arrive, and Express Mail ($19.00 upgrade) takes between 1 and 2 days to arrive. If you ordered on or just before a Postal Holiday, it may take slightly longer.
Q: From where will my item be shipped?
A: All of our items are in stock in our Gainesville, Florida warehouse and will be shipped out to you within one business day.
Q:What if I’m not happy with my item?
A:This almost never happens, but it’s not a problem when it does! We are so confident in the quality of our products that we offer a 30-day, no-questions-asked, money-back guarantee on all of them. Not happy with your new chargers or cases? We’ll take care of it for you, no matter what!
A: TUF TEKTM is our own brand of high-quality cell phone cases. Launched in 2011, TUF TEKTM cases are available exclusively through our website and our eBay stores. TUF TEKTM cases are meticulously crafted to fit your device perfectly, providing the protection and fashionable appearance you've been looking for!
Q: How can I pay for my purchase?
A: We currently only accept payments via PayPal. Please follow the instructions in eBay's standard checkout process to pay for your new product.
Q: When will my item be shipped?
A: We ship all items within one business day of receiving payment. However, we do need some time off here and there, so we do not ship on Saturday, Sunday or any United States Postal Holiday.
Q: When will I receive my item?
A: It depends on the shipping method you chose when you checked out. Standard free shipping takes between 2 and 8 days to arrive.Priority Mail ($4.95 upgrade) takes between 3 and 4 days to arrive, and Express Mail ($19.00 upgrade) takes between 1 and 2 days to arrive. If you ordered on or just before a Postal Holiday, it may take slightly longer.
Q: From where will my item be shipped?
A: All of our items are in stock in our Gainesville, Florida warehouse and will be shipped out to you within one business day.
Q:What if I’m not happy with my item?
A:This almost never happens, but it’s not a problem when it does! We are so confident in the quality of our products that we offer a 30-day, no-questions-asked, money-back guarantee on all of them. Not happy with your new chargers or cases? We’ll take care of it for you, no matter what!
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