This is my first time buying from you. What kind of assurance can you provide me?
CharmShake is the sister company to www.silvershake.com a Sterling silver jewelry manufacturer and a 10 year eBay veteran, with over 220,000 combined positive feedbacks over 5 eBay accounts. We have successfully conducted over 500,000 sales transactions and sold over 4.5 million pieces of sterling silver jewelry to date. Check out our eBay feedback by following these links:
www.silvershake.com, SilvershakeFindings , CharmsShake, SilvershakeHotPrice ,GemShake
If I’m not satisfied, can I get my money back?
Of course! We have a 30-day no-questions-asked return policy. So if for any reason you are unhappy with any item you purchase from us, you may return it for a full refund of the goods. Please contact our Customer Support for any assistance. All returns must obtain a return authorization number (RAN). This is to speed the refund process and to assure the accuracy. Please refer to our instruction in the shipment.
Are all the items you sell brand new?
CharmShake and the www.silvershake.com Group only sell brand new items. Under no circumstances do we sell used jewelry.
Your prices are much cheaper than retailers. Are all your products real?
We have sold over 4.5 million pieces of silver jewelry since 2001. Every piece we sell is 100% authentic, in terms of the purity of sterling silver (92.5% silver and 7.5% alloy). We stand behind every statement we advertise on our listings. If we say that the stones are genuine or real, we guarantee it to its life time or we will take the fullest responsibility if otherwise.
As we are a manufacturer, the prices and quality you are purchasing are as close to entry point prices as can be. We sell to retailers so you can be rest assured that you are getting the best deals possible. Give us a try and feel free to compare our quality and prices to other predominant eBay sellers.
Retailers & Wholesalers: Please contact us directly for bulk quantity at Wholesale@SilverShake.com. We can also customize exclusive designs for you. Please see details in "Do you offer Wholesale?".
Wholesale: Do you offer Wholesale?
Wholesale: Can the quantity be less than 30 pieces?
Yes, minimum quantity to qualify for wholesale is 30-50 pieces per design. It can be more on very small items. For your own design, there is a cost of mold, which ranges from $50-$200. One sample will be sent for approval before manufacturing. If the quantity is over our set amount, cost of the mold can be waived. Your designs will be exclusively yours. Please contact us at Wholesale@SilverShake.com.
Unfortunately, it is not cost efficient to manufacture anything under 30 pieces. If you need less quantity, please contact CharmShakeHelp@Yahoo.com
for possible bulk discount from our eBay listing.
Which countries do you ship to?
We ship Worldwide.
Please click here to review countries we do not ship to.
How much do you charge for shipping and handling?
For U.S. Destination, we offer free shipping on most of our items; however, some lower priced items may have a nominal shipping fee of $1.99 plus $0.50 per item in combining/handling fee. This is to allow us to offer our customers with the best prices without inflating the cost of the items. See all details under"Shipping, Handling and Insurance Fees" Section above.
**If you purchase an item under the free shipping policy and combine it with an item that has a shipping fee, we will ship the combined shipment for FREE!**
Can I combine multiple items into 1 shipment?
Can I combine items among your different account?
Yes, we offer a 7-day combining period. No quantity limit.
We are so sorry to say that at this time, we are still unable to offer this.
Once you receive my payment, how long will you take to ship?
Once we receive your payment, we will ship your order within 24 hours.
Can you do expedited delivery?
Yes! As we process the orders and ship them out very fast, if you need expedited delivery, please contact CharmShakeHelp@yahoo.com BEFORE making payment. For expedited delivery, we use FedEx Global. Other courier can be arranged upon request.
How long will it take to receive my item?
Please take in to consideration that we manufacture and ship from South East Asia (Thailand). We consolidate bulk shipments to our U.S office in Fort Worth TX (3-5days) and from there, depending on your shipping preference it may take between 3 to 10 days for your order to reach you. See all details under "Shipping, Handling and Insurance Fees" Section above.
Do you ship to an Unconfirmed Address?
Under no circumstances, we will ship to unconfirmed addresses.
What method of payments do you accept?
We accept major credit cards, such as Visa, Master, AMEX, Discover through PayPal under PayPal@SilverShake.com and our secured payment gateway.
I want to pay via PayPal, what is your PayPal email address?
Our PayPal account is PayPal@SilverShake.com.
How do I check if my payment via PayPal has gone through?
You can check your PayPal account to find out whether the payment transaction has gone through. Also, we will send you a payment notification when we receive your payment.
What is the checkout procedure and why is it important?
You should expect an invoice checkout from eBay for sending the payment. If you want to combine items within 7 days, please make sure that all items are paid for in one payment. Our checkout system will automatically revise your invoice within 20 minutes. If you do not find your invoice, please contact us immediately.