Return Policy and Shipping Information
You must have a Return Authorization (RA) number before returning any merchandise. You can also request an RA by messaging us. Once you have provided us with the appropriate information, we will contact you with an assigned RA number. The following is our Return Shipment Policies.
DOA/defective products are returned for REPLACEMENT ONLY with the same product model. Deviations from this policy may result in a 20% Returns Processing Service Charge. Defective product must be in original factory carton with all original packing materials. The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON. Returns must be shipped freight prepaid. Products received freight collect, without an RA number, not approved for return or in any way not meeting the above criteria, will be refused. Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused. We will not accept returns on any SHAVERS, PERSONAL CARE items, REFURBISHED ITEMS, COSMETICS or INTIMATE products that have been opened.
We will not accept returns on any SOFTWARE, VIDEO GAMES, COMPUTER PARTS, ELECTRONICS, and LAPTOPS/PC'S if the packaging is opened. We credits based on purchase price or current price, whichever is lowest.