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You Will Love it
Our
Policies
You
Will Love it, Guaranteed!
We
are not happy until you are. First, check
out our store description and feedback. Still not sure? Your purchase
is guaranteed to be as described in its listing. If you disagree after holding
it in your hands, please either email or contact us toll-free ASAP prior to
leaving feedback, since we want to do everything in our power to make things
right. The toll-free number is 866.568.6075 and it is answered weekdays from
8AM
to
5PM
Pacific time.
The item must arrive back here within fourteen (14) days and you pay only the
return postage and insurance unless we make other arrangements. The
item must be carefully re-packed, and arrive here in the condition it left
unless, of course, it was damaged on its way to you. Some items will contain
hidden security marks. These will be verified before your refund is issued.
Payment
Terms and Timing
PayPal,
money orders and personal checks are accepted. Credit card payments can be made
through PayPal as well. If we don't hear from you in five (5) days, or receive
payment in ten (10) days, (unless we make other arrangements), we reserve the
right to offer the item to another buyer of our choosing. If we do that, we will
report you to eBay.
How
to Speed Things Up
Use
Buy it Now when it is offered. Use PayPal. Pay
promptly. Put the auction item number on your emails, other correspondence &
payments. Make sure that your shipping and email reply addresses are correct.
Shipping
Items
will be professionally packed for shipping, and our costs reflect that. We try
very hard not to charge excessive shipping fees, but please understand that this
is a business, and that supplies and labor get more expensive every day. (If you
doubt this, check out the cost of peanuts, bubble wrap and boxes the next time
you shop for office supplies.) Shippers have increased rates and have added fuel
charges as well. We have no choice but to pass these costs along to buyers.
To
help the environment, and keep costs low we do sometimes use recycled supplies
including bubble wrap, peanuts, and, occasionally, shipping cartons. We inspect
these recycled items carefully prior to reuse, to assure that they are sturdy,
clean and odor-free.
Combined
Shipping Discounts
Combined
shipping discounts are available, but please realize that these are tricky to
manage given the relative lack of tools eBay provides us at this time. You can
help by notifying us immediately if you intend to make multiple purchases and
then do your purchasing and paying soon thereafter.
In
order to qualify for a combined item discount you must tell us you want to
combine them, and the items must be purchased AND PAID FOR within three days of
each other unless we have made other prior arrangements.
Some
items can not be combined. For example USPS Media Rate items, (books, videos,
magazines, etc.) cannot be shipped with other items, (radios, etc.). This
precludes using the reduced media rate pricing program for shipment of mixed
media and non-media rate qualified items. Please don’t ask us to do this. We
won’t. The Post Office is permitted to and sometimes does open Media Rate
packages to confirm their contents.
Certain
other items can not be shipped via airmail for safety reasons. These will be
shipped via surface carriers, and can’t be discounted and combined with items
we ship to you via air.
Attention
International Friends
We
appreciate and value your business. You will be responsible for duties and any
other custom costs. Customs documents will always reflect the true purchase
price. Please do not ask us to underestimate the value, and do not ask us to
declare your purchase a gift. Customs delays are difficult to predict, and can
add a week or more to normal shipping times. Thank your for your patience if
this happens to you.
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