Our Policies

You Will Love it, Guaranteed!
We are not happy until you are. First, check out our store description and feedback. Still not sure? Your purchase is guaranteed to be as described in its listing. If you disagree after holding it in your hands, please either email or contact us toll-free ASAP prior to leaving feedback, since we want to do everything in our power to make things right. The toll-free number is 866.568.6075 and it is answered weekdays from 8AM to 5PM Pacific time.

The item must arrive back here within fourteen (14) days and you pay only the return postage and insurance unless we make other arrangements. The item must be carefully re-packed, and arrive here in the condition it left unless, of course, it was damaged on its way to you. Some items will contain hidden security marks. These will be verified before your refund is issued.

Payment Terms and Timing
PayPal, money orders and personal checks are accepted. Credit card payments can be made through PayPal as well. If we don't hear from you in five (5) days, or receive payment in ten (10) days, (unless we make other arrangements), we reserve the right to offer the item to another buyer of our choosing. If we do that, we will report you to eBay.

How to Speed Things Up
Use Buy it Now when it is offered. Use PayPal. Pay promptly. Put the auction item number on your emails, other correspondence & payments. Make sure that your shipping and email reply addresses are correct.

Shipping
Items will be professionally packed for shipping, and our costs reflect that. We try very hard not to charge excessive shipping fees, but please understand that this is a business, and that supplies and labor get more expensive every day. (If you doubt this, check out the cost of peanuts, bubble wrap and boxes the next time you shop for office supplies.) Shippers have increased rates and have added fuel charges as well. We have no choice but to pass these costs along to buyers. To help the environment, and keep costs low we do sometimes use recycled supplies including bubble wrap, peanuts, and, occasionally, shipping cartons. We inspect these recycled items carefully prior to reuse, to assure that they are sturdy, clean and odor-free.

Combined Shipping Discounts
Combined shipping discounts are available, but please realize that these are tricky to manage given the relative lack of tools eBay provides us at this time. You can help by notifying us immediately if you intend to make multiple purchases and then do your purchasing and paying soon thereafter.

In order to qualify for a combined item discount you must tell us you want to combine them, and the items must be purchased AND PAID FOR within three days of each other unless we have made other prior arrangements.

Some items can not be combined. For example USPS Media Rate items, (books, videos, magazines, etc.) cannot be shipped with other items, (radios, etc.). This precludes using the reduced media rate pricing program for shipment of mixed media and non-media rate qualified items. Please don’t ask us to do this. We won’t. The Post Office is permitted to and sometimes does open Media Rate packages to confirm their contents. Certain other items can not be shipped via airmail for safety reasons. These will be shipped via surface carriers, and can’t be discounted and combined with items we ship to you via air.

Attention International Friends
We appreciate and value your business. You will be responsible for duties and any other custom costs. Customs documents will always reflect the true purchase price. Please do not ask us to underestimate the value, and do not ask us to declare your purchase a gift. Customs delays are difficult to predict, and can add a week or more to normal shipping times. Thank your for your patience if this happens to you.