Plants are shipped by priority mail the first Monday or Tuesday after your payment has been received and cleared. We have moved toward a flat rate of .60 for each additional plant which should help you to figure your shipping cost in advance and alleviate some confusion. To receive this combined shipping rate simply place the items you wish to purchase in your cart and pay for them together at the same time. Ebay will calculate the proper cost. Plants purchased separately will be shipped separately, so it will be more cost effective to place them in your cart first. Please contact us if you have any questions. Thank you.
We work hard to maintain our positive feedback rating and take pride in having good customer service. We promise to send you the plant you ordered, healthy, in a timely manner, and packed well, but please understand that sending plants through the mail can occasionally have an unpredictable outcome. ****THOUGH WE SUCCESSFULLY SHIP HUNDREDS OF PLANTS EACH WEEK, WE HAVE NO CONTROL OVER THE WEATHER OR THE USPS HANDLING OF YOUR BOX ONCE IT LEAVES OUR FACILITIES. With that being said, we will try our best to help you in the event that something goes wrong. Although we would never intentionally overcharge for shipping, omit something from your order ,or send the wrong plant, we are only human and can and do sometimes make mistakes IF YOU HAVE ANY QUESTIONS OR CONCERNS AFTER RECEIVING YOUR SHIPMENT, PLEASE CONTACT US RIGHT AWAY. We cannot fix the problem if we don't know that there is a problem, so please get in touch with us and give us a chance to fix whatever is wrong. We offer refunds or replacements in the event of dead plants. We may ask that you email us a photo to help determine the problem. We have many happy return customers and we want you to be one of them! We leave positive feedback after we know that you have received your plant and are completely satisfied with your purchase.
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