STORE POLICIES
Please carefully read ALL policies BEFORE bidding
By placing your bid you agree to these terms, if for any reason these are not acceptable to you, please refrain from bidding
PAYMENT
We accept PAYPAL only, it is the safest for all of us.
Payment is due within 3 days of the auction close, or you may combine shipping for up to 7 days, provided payment is made by the 7th day. Items not paid for within 7 days will be relisted without notice. If you do have some extenuating circumstances, please just email me and let me know- we can always work something out.
SHIPPING
We try to ship every few days, but please allow up to a week for shipment (plus delivery time). We ship out hundreds of packages each week on and off ebay, and while we try to be as fast as possible, please understand that sometimes it take a little longer. I ALWAYS email the day the item is mailed (thru ebay- so please check your spam filters) Everything is sent with delivery confirmation so your goods are safe.
WE NOW SHIP INTERNATIONALLY!!!
Rates will vary greatly, so please emai PRIOR to bidding for a price quote. We REQUIRE insurance on ALL international packages- no exceptions.
RETURNS
~NEW RETURN POLICY~
Updated 11/14/2006
WE NOW ACCEPT RETURNS FOR ANY REASON!
We all know how frustrating it is to buy your dream outfit only to find it too small, too big or just not what you planned~ and at Conscious Clothing we want to be sure you're happy with your purchase! So we're happy to announce our ~NEW~ return policy!
PLEASE DO READ IT CAREFULLY AS THERE WILL BE NO EXCEPTIONS
We try to have detailed measurements and descriptions in every listing to avoid any problems, but if you recieve and item and it just won't work for you~ no problem! Just follow these few simple steps:
~EMAIL ME~ I need to hear from you within 3 days of delivery, just explain what the problem is and I'll send you a return authorization number and shipping details
~RETURN THE ITEM~ returns must be in the same condition sent, with tags attached and it must reach me within 1 week~ please use delivery confirmation for safety
~FIND SOMETHING FUN TO USE YOUR STORE CREDIT ON!~ we don't do any cash refunds, but you will recieve store credit for the purchase price MINUS A 10% RESTOCKING FEE (no credits are given for any shipping costs) and keep in mind a few details on store credit
~it is valid for 6 months, so use it quickly
~store credit cannot be applied to shipping costs~ you will need to pay for the shipping on anything you buy with store credit
A FEW THINGS TO NOTE~ I do have to reserve sole discretion on the conditionof the items, for instance if an item is returned and smells (of smoke or any other smell it wasnt sent with), even if the tags are attached we will not accept it back. Anything sent without tags will not be accepted either. IT MUST BE IN SELLABLE CONDITION. In cases were the item is not in its orignal condition we will email and give you the option of paying for it to be shipped back to you or we will donate it to a needy cause.
ITEMS RECIEVED NOT AS DESCRIBED
We stand behind everything we sell 100%, and and try to have the most accurate measurements and descriptions possible, but we are human and its possible we can miss something~as always if you recieve and item that is not as described, we will refund you 100% including shipping charges both ways!!
If you recieve an item and there is a problem, you need to contact us the day of delivery to let us know and it must be mailed back to us within 3 days. As soon as it's recieved we'll send a full refund including the return shipping.
I cannot stress this enough- IF YOU DO NOT EMAIL ME THE DAY YOU RECEIVE THE ITEM, I CANNOT ACCEPT IT BACK FOR ANY REASON- I will not accept returns weeks after they have arrived, so please do not ask
PLEASE KEEP IN MIND THAT NEARLY EVERYTHING WE SELL IS HAND MADE
meaning that they are not cookie cutter production, making them unusual and unique, not department store perfection. We never sell anything that we feel is damaged or flawed, but please expect variations and character in each piece, especially with the fair trade goods- they are made by family crafters with limited equipment, not in huge factories, so just remember its made with love not technology. I measure and remeasure each item to be sure of the best description, but please ask questions if you are unclear of size- MEASUREMENTS ARE ACTUAL GARMET MEASUREMENTS, not body size, so allow room for comfort.
We want all out customers to be completely satisfied, so if you have any questions at all please just email us at consciousclothing@oneloveimports.com
Thank you so much for looking
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~this is a new addendum (11/07) because I just recieved a complaint about our packaging "wrinkling" an item~
ENVIRONMENTAL CONSERVATION IS EXTREMELY IMPORTANT TO US!!
we recycle packing materials, pack things as small as possible and DO NOT wrap items in tissue unless they are breakable (talk about a waste of paper!)
We ship almost everything in lightweight poly bags- they not only allow us to ship items cheaper for our customers, but they are incredibly durable and easier on the environment because they do not take up as much space when shipped (so less bulk=more items in the truck=less emissions and fuel use) but they may wrinkle your items- if thats a problem for you then please don't bid, I'm sorry but the earth is more important than a wrinkle don't you think?
On larger packages we use flat rate envelopes and boxes- all made of recycled paper and again, unless an item is fragile and needs padding, I do not beleive in wasting trees just for pretty wrapping (unless its a gift- then I offer gift wrapping in tree-free lokta paper)- while we all like pretty packages, I think we like forests more;)
If you have any questions please just email me, don't worry I get eye-rolls at my beliefs all the time, it doesn't bug me;)
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