CooCooCity

If you are not completely satisfied with our product, You may return your purchase for any reason within 30 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. In addition some of our items carry a restocking fee which will be clearly marked on the product page and deducted from your refund should you wish to make a return.

Please keep in mind that once an order has shipped, it cannot be canceled. If you refuse an order, it will then fall under our standard return policy, where round trip shipping costs will be deducted from your refund.

All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled or modified. In addition, certain products cannot be returned because neither we nor our suppliers can take them back; this will be clearly marked on the product's sale page.

If you have any questions about whether a product can be returned, please contact us before make your purchase. We will do our best to reply promptly and answer questions honestly and to the best of our ability.

Using Our Standard Return Policy:

• Please email us and include your original order number, what product(s) you are returning, and your name. We will give you an RMA number and a return address.
• Wrap the package carefully. All returned products must be in original condition and packaging; otherwise, additional charges may be applied.
• Return the product using your preferred shipping method to the address you are provided. This may be our main office or to a distribution center.
• Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.
• Please Note: unless the return or exchange is due to an error on our part, we cannot refund shipping and handling charges.

Costumes & Accessories Return & Exchange Policy

All sales on Costumes & Accessories are FINAL. Government health regulations prohibit the resale of this item, thus no return will be accepted and no exchanges will be permitted and no refunds will be granted unless you receive wrong, damaged or defective product(s). If your receive a wrong (misshiped), damaged or defective product, please let us know within 7 days of delivery. We will arrange exchange for you. Please make sure to order the size that best suits you. We have done our best to accurately describe the features and condition of our items. If you are uncertain, please ask questions before place your bidding or make any purchase. We will do our best to reply promptly and answer questions honestly and to the best of our ability.

Order Acceptance Policy

CooCooCity reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of any order. Prices and availability of products on the site are subject to change without notice. Errors will be corrected when discovered, and CooCooCity reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted). In the event of an erroneous product listing we will refund your money as soon as possible.