Used items are sold “as is”, no refunds or exchanges. If you are not completely satisfied with any NEW item*, contact us for a return authorization number and then return the merchandise to us in its original condition within 14 days of the shipping date, and we will refund the original purchase price less a 15% restock fee. Shipping/handling charges are not refundable and the cost of returning the product is the responsibility of the buyer.
Product must be in factory fresh, resellable condition including all original packaging, warranty card and owners manual. In addition, please ensure that no labels or marking are applied to the product or its packaging. If the item cannot be returned in its original condition please do not attempt to return it as it will not eligible for a refund or it may be subject to an additional restock fee. *Books, videos, CDs, DVDs, cassettes, internal earpieces, all mouth blown instruments, software and special orders are not covered by this return policy. Items with torn or damaged packaging are not refundable.