Return Policy

You may return merchandise purchased from us for a refund or a replacement, provided that the procedures and requirements referred to in our return policy are followed. All product returns require a return authorization number (RMA). An RMA number must be requested with 14 calendar days of purchase.

Removal or alteration of a product's UPC number, serial number or UPC/serial number sticker will automatically void our return policy. Products that are returned to us with a missing, damaged or altered serial number will be refused RMA service and returned to you.

Refunds

Refunds are applied to the payment method used at the time of purchase 5-10 days after receipt of the returned merchandise. We will only refund the value of the merchandise returned, not the shipping charge.

Exchanges

If you purchased a product from us that you wish to exchange for an alternative, you can return the item for a refund and simply place a new order for the item you desire. We do not apply a refund credit to your new purchase.

Defective Items

An item that was discovered to be defective upon receipt can be replaced with the same model only. You may also return a defective item for a refund.

Damaged Items

All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 1 business day after the date of receipt. We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only.

Return Shipping

Return shipping cost (the cost to send an item back to our store) is like or comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost.

If an item you received is defective, we will certainly replace the item with a new one, however we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.

Replacement

We will send a product replacement after the authorized return has completed our receiving/inspection process. The replacement will ship within four business days following our receipt of your return. Please allow additional processing time after Holidays. Although it is our goal to ship a replacement as quickly as possible, we do not send replacements before we receive and inspect the returned merchandise.

To receive a replacement more quickly, you may place a new order for the same item (shipping not included), and we will issue a refund for the full value of the returned product (including shipping), upon completion of our return process.

Returning Items

If you do not have the return form, we will provide it together with your RMA number. Please fill in the requested information on our product return form, and carefully follow the instructions for return.

All returned merchandise must be in original condition, and must include the original factory box (UPC, bar codes and serial numbers must be intact) and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. battery, charger, cords, straps, etc.), included warranty cards (without markings), and all instruction booklets and paperwork. The RMA number or any other inscriptions must not be written or printed on the product box or packaging. We will not process the return if any of these conditions are not followed.

FedEx Support Line: (800) 463-3339
UPS Support Line: (800) 742-5877
USPS Support Line: (800) 275-8777

Retuned merchandise that is lost or damaged during transit is solely the shipper's responsibility. It is important save the tracking information and to properly insure all merchandise being returned to us.

Return Exceptions

Although we have a very flexible return policy on most of the items we sell, there are some exceptions.

The following items may not be returned: installation accessories, wiring, tape, flash memory, any item that was altered in anyway, any software item or any item that was altered in anyway in which we cannot resell as new.

Warranty

Full manufacturer warranty applies to all regular non-refurbished goods. We do not sell refurbished goods, unless clearly stated otherwise.

Sales Tax

Only New York State Residents pay sales tax with CrazyforDeals.

The current New York Sales Tax rate is: 8.625%

*Same-day free shipping Guarantee

This only applies to orders placed between 9AM-4PM (Est), Monday-Friday excluding all national holidays. All other orders will ship next business day.