Shipping Policy
We usually ship via USPS, sometimes UPS,FedEx or DHL.
International Shipping
We ship worldwide.
Delivery Time
Order processing begins when cleared payment is received. We electronically process orders throughout the day to give you the fastest service possible. All orders usually ship within the next business day. Many orders are shipped directly from our manufacturers warehouse. Through some orders are shipped via a freight company and take any where between 2-9 business days to reach the customer.
We don't have any control on transit time, those are provided by the carrier, exclude weekends and holidays and may vary with package origin and destination particularly during peak periods. If you need your product in a shorter period of time, please shoot us an email. Extra charges may apply. Sometimes some manufacturers don't share our sense of urgency when shipping is concerned.
In the event that your order can not go out in the above mention time you will be contacted immediately with the reason for delay. What we can promise is that we will follow your order until you receive it.
It is someone's job in our office everyday to follow up open orders, until they are received and to keep you informed as to the status. In the event that we can not reach you to make a delivery we will make reattempts to deliver, at which time we will return the order and charge you a 25% restocking fee.
Warranty
All items carry a warranty (if applicable) by the product manufacturer.
Sales Tax
Sales Tax must be added to orders shipped with in the state of Texas.
Return Policy
We will gladly exchange items damaged while in transit. Shipping insurance must be purchased in order to exchange an item that occur damage while in transit. The returns address is 2376 S Dairy Ashford Rd Houston, TX 77077. If your item is damaged upon arrival do not attempt to use the item, contact us as soon as possible.
We want you to be completely satisfied with your purchases and accept returns on most products or parts within 14 days of
receipt of the item (NOTE: For products that are non-returnable, please see below) as long as they are in,
1. Unused condition (Must not be used), Clean.
2. All original packaging components, instructions, and warranty materials as you received it, in other words, if it can be sold as new, we will take it back.
3. Product must arrive at vendor within 30 days from customer receipt of item.
4. Unless the product shipped was different then the one ordered, or you received a damaged order, To (Send) and From (Returned) shipping's and or insurance costs are the responsibility of the customer.
It is the customer's responsibility to obtain a Return Authorization Number. If you return an item without first obtaining a Return Authorization Number, customer cannot be entitled to any credit or refund or exchange. Please e-mail us and request a Return Authorization Number, and we will let you know where to return the item.
Refunds are credited, as the factory has to receive and inspect the item and approval of the product. As soon as they credit us back for the item, we will immediately refund in the same manner as you paid for the item.
NOTE: A 25% restocking fee will be applied
Non-returnable Items
Bill to order items, Bathroom Safety Products (Commodes/Shower chairs, shower wheelchairs, transfer benches, etc.) that have been opened cannot be accepted for return due to hygienic issues, unless the product is defective. Stockings, Hosiery and any other items that have been worn on a person's body cannot be returned, because of hygienic reasons-the items cannot be resold as new.
Cushions, Mattresses, Pillows, and any Upholstered item may not return, unless the item is defective. Repair parts that have been marked up, scratched and installed cannot be returned.
Cancellation
We work hard to see that our products ship quickly. If you cancel your order after it has been already shipped, we consider it as a return and the above policies applies.
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