Your Satisfaction Is Our Number One Priority. CrystalPulls.com. offers an unconditional satisfaction guarantee for our entire line of merchandise. If for any reason you are not 100% satisfied, simply contact us for a RMA (Return Merchandise Authoration) number before returning the item for exchange or a full refund within 14 days of the delivery date of your purchase. Buyer must complete sale within three days of sale. Product ships to lower 48 USA same day of payment confirmation. All accepted methods of Payment is made through Paypal. Thank you from CrystalPulls.com