CUSTOM WHEELS MARKET
Selling terms and Return Policy:
We accept payment via Paypal or by Credit or Debit Card
over the phone (Amex, Discover, Visa or Mastercard
issued in the United States or Canada only).
All international orders other than Canada must be paid
Free Shipping conditions:
We offer free shipping via FedEx ground only within the 48
lower continental United States.
International Orders (we ship worldwide):
For shipping to any places outside the continental US including Alaska,
Hawaii, Puerto Rico, APO/AFO addresses and for all international
shipping please contact us for quotes before ordering.
Except for Canada which we will include Duty and import taxes in our
quotes, orders shipped to any other countries may in addition to the freight
cost paid to us be assessed Customs Duty, VAT tax and other import
related taxes (when applicable). For country of origin of products being
exported please contact us prior of bidding.
FedEx will not ship to a P.O. Box address (we will always need a
physical address for shipping).
All orders from Custom Wheels Market are billed in US currency.
On the day the transaction is processed, your credit card company will convert to
Canadian currency using the current exchange rates and fees of the issuing bank.
The sales taxes and duties included in this order are collected on behalf of the applicable
Canadian government agencies. No additional taxes, duties, or fees will be collected by
FedEx Canada upon delivery of this order.
Delivery may be delayed by customs procedures.
Additional cost for this order to your door in Canada will include (as applicable):
1. FedEx International ground shipping freight cost with insurance.
2. GST / HST / QST taxes
3. PST tax
4. Customs Duty
5. Provincial Tire Fee
6. Brokerage Fee
PS: Free US shipping does not apply to returned items.
Handling and shipping time:
All items currently listed are in stock and will ship
within 48 hours counting from the first business
day after order is placed and payment is received.
We may allow for local pick up at our warehouse
located in Southern California (M-F 10am-4pm PST)
but an appointment will be required.
Please contact us for more information.
General Sales Tax information:
All orders delivered outside the state of California
are exempt from California Sales Tax.
California Sales Tax for Retail Customers:
All orders picked up or delivered in California will be
charged a 7.75% California state sales tax.
Sales Tax will be added to all orders delivered
in the state of California regarless of buyer's place of
residence or business.
California Sales Tax for Wholesale Customers:
Items sold for resale within the state of California may
be exempt from paying sales tax provided that buyer
holds and send us a copy of a current and valid
resale license issued by the state of California proving
business being automotive related.
California Sales Tax Exemption for Export Orders:
Orders delivered in California to a freight forwarder,
destined to export may be exempt from this tax but we
will require a copy of the freight forwarder's Bill of Lading
to document the export transaction. In case the Bill of
Lading is not available at time of purchase, customer
will be charged 7.75% sales tax that will be refunded
after Bill of Lading is submitted to us proving that item
Our products are guaranteed to fit stock vehicles
as indicated in the listings (title or item description)
provided that vehicle is at stock height, suspension
is not sagging, frame is straight and rear axle is centered,
with same wheel well clearances on both sides of the vehicle.
If you are not sure that your vehicle meets these
conditions or if you have a custom application
please contact us before ordering. We will make
all efforts to determine the right items for you.
Wheel and Tire Manufacturer's Warranty:
All wheels sold by Custom Wheels Market come with full manufacturer's
warranty, typically lifetime structural and one year on the finish (for chrome
or powder coated wheels). Polished aluminum wheels offered by us are
not clear coated and require care to maintain the original shiny appearance.
There is no manufacturer's warranty covering polished aluminum finish.
Tires sold by us are guaranteed by their respective manufacturers.
Contact us for complete Wheel Manufacturer's warranty terms.
Tire warranty terms may be available through the tire manufacturer's website.
Any warranty claim for any product sold by us will exclude all shipping costs.
Everything we sell is brand new, first line, unblemished and will fit
properly on the vehicles as intended for (per our eBay listings).
In the event that you decide not to keep the item (s) for any reason,
please contact us within 30 days after receiving your order and we
will give you a Return Goods Authorization (RGA) and detailed
instructions for safely getting the items sent back to us.
You will be entitled to a full refund of the cash price paid less actual
shipping cost of the item both ways (from us to you and the return to us).
Actual freight cost per FedEx ground or USPS published rates will apply
and will be deducted from your credit / refund. (Typically about $80.00 each
way for a set of 4 wheels without tires and $160.00 each way for a set
of wheels with tires shipped via FedEx ground within the 48 lower states).
Credit / Refund will be posted to your account via the same way you paid
for your order (Paypal or Credit Card) within 7 business days after item
is received back in our warehouse and found to be in its original and
saleable condition including the original boxes / packaging and all
accessories such as center caps, lug nuts and valve stems.