Thank you for visiting CuteSense-ebay!

CuteSense-ebay has thrived on its ability to meet and anticipate all the favorite character fan's needs!

- Best Quality
- Best Price
- Best Service
- Easy & Safe Shopping

From Cutesense-ebay, You can shop famous character items such as Sanrio-Hello Kitty , Disney-Princess, Cars , Nick-Dora, SpongeBob, Marvel, DC Comic, CN Network and Japanese Animation or Nintendo Game Characters Plus Sports Fan gears collectable items as well!

Our all items are made under Authentic Licensed and we guarantee that our products are 100% Brand New.

We try to make 100% Satisfaction Guarantee on all products sold.
This led to other equally significant services and policies like our 24hr shipping process system on most orders and returns/refund policy for new product at the best price, and fast, accurate customer service.
Also we are expended the shipping service to world-wide so we can go one-step forward to many Character Fans.

Cutesense-ebay takes the hassle out of online shopping. We keep researching to improve our store environment better and easy-to-use.
Also, with our own created product picture, we provide Enlarge Product picture to help customers to check detail materials and conditions.

We are always open to all valuable customers. Please contact us anytime about anything.
CuteSense-ebay will continue to improve and expand the business to meet our customer's needs!

Thank you very much!

Best Regards,
CuteSense-ebay

Payment

• All major credits cards are accepted through PayPal
  :MasterCard, Visa, American Express, and Discover


• Money Order, Cashier Check, Personal Checks are acceptable. (US Only)
  Please contact us if you like to pay with above options
  (All the checks usually hold up to 7 business days and has to be cleared before processing shipment. All the checks need to included buyer's name, Shipping address, eBay ID, eBay item number)
  All the checks need to included buyer's name, Shipping address, eBay ID, eBay item number)


• Contact must be made within 24 hours of auction close for delay payment and payment need to make within 7 days of auction close. Otherwise, the winning bid is forfeited and the item will be relisted or sold to other customer

Shipping

• Overview
• Order processing / Handling
• Delivery time
• Combined shipping discount / Shipping estimate
• Shipping Address / Change address
• Taxes

-Overview

Cutesense-ebay ships to USA including HI, AK, PR, APO, FPO, all US territories and international

We make every effort to ship all in stock merchandise within 24 business hours from the time the order was completed. Also, orders received payment by 12PM (PST) will be shipped out on same day (Mon-Fri).

We carefully pack the product and use reputable and reliable carriers such as USPS, Fed Ex or UPS. Shipping carrier will be determined by distance and weight of package. After the payment is made we are not responsible for goods lost in transit unless purchase insurance.


-Order processing / Handling

We are processing most orders in a day .To better understanding your delivery time, please check our order processing schedule

• Daily order cut off time: payment by 12PM (PST)
• Shipping Process : Monday - Friday (US Holiday will not processed shipment)
• Pre-order : All pre-order will not effected ebay estimate delivery date , please refer listing detail page for ETA .
• Back Order : Hold for more than 14 Days, Buyer has the option to cancel order and Full Refund will be issued or exchange with other product

-Order processing / Handling

We offer First class (Standard / Ground) , Priority mail and Express one day shipping

-Domestic
First class / Standard: 1- 10 days
Priority: 2-3 days
Express: One day on most area
International
First class: First class mail takes 2-4 weeks or more without tracking information
(In Holiday seasons, it might take more than 3months. We are highly recommended to get priority service or Express)
Priority: 6-14 days with online tracking information (some of country post office can be delay to update)

**Above delivery estimate is not "Guaranteed Delivery"
Also, it's not included our handling time, customs exam or holding time.
Depends on Carriers saturation and customs exam, the delivery can be delay more



-Combined shipping discount

Cute Sense offer 50% Combine Shipping Discount on additional items except oversize items.
The additional items shipping fee must be equal or less than highest shipping fee
International combine shipping discount can be less than 50%. Please refer each listing for detail cost.


How to get a discount?
When you ready, please click to buy it now on each items and wait our discount combined invoice or request total from your ebay
Please wait our combine invoice before you make a payment. We will not give refunds for overpaid shipping if you did not request a shipping total through eBay before paying

If you getting same items, please go to listing page”shipping and payment” section and change quantity


- Shipping Address / Change Address

We will only ship to your confirmed PayPal address. Otherwise, please contact us ASAP if you already paid.

Please make sure that you accurately enter your complete shipping address and contact phone number
When placing your order. Inaccurate or incomplete addresses (including leaving off suite or apartment numbers) will delay the delivery of your shipment.

Many shipping carriers impose an address correction charge on all shipments that require correction. You will be charged for any fees resulting from incorrect or incomplete addresses. if the package "Refused" or "Undeliverable" packages are subject up to a 30% re-stocking fee.

*HI , AK , Military and PO address Buyer

If you are not in US 48state, or has PO shipping address on over 1LB order, Only USPS Priority mail will be available.
If you have alternate shipping address or physical shipping address, please contact us right away

*Like to send as Gift Address or change address?

You can actually change new address during the check out
During the check out, please make new address as default address and your information will changed
For make sure you can message us after done


-Taxes

We are only required to collect sales tax on orders shipping to the state of California (7.25%). All other orders will not be charged sales tax


-Additional Note for International Buyer Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.

Return or Exchange

• Return or Refund for new product, Factory sealed original packing condition only.
  All items sold are 100% Guaranteed Brand New. No Return or Refund for used product or open sealed package items


• Please contact us to get a Return Authorization Number (RMA)
  When returning merchandise, please include sender’s name, Return Authorization Number (RMA), and the original invoice. Un-Authorized return package will not accepted


• We pleasure to give you full refund or exchange within 15 days after the shipment on defected items or wrong item received. In this case, we will pay for returning shipping cost.
  
  However, Buyer accepts responsibility to pay for return freight for any other reason.

Contact Us

With E-mail / Message:
Please use ebay Message box . High volumes of daily mails to our regular e-mail will not reply


With phone:

1-805-520-9030 (Mon-Fri 10am-5pm, Pacific time)
If you willing to leave a message after hours, please leave with your ebay ID and item number


With Fax
: 1-310-606-2002