Your satisfaction is our aim. That is why you have the right to cancel and return your order within 7 working days of receipt of goods. The 7 working days start from the day after you receive the goods. On receipt of your returned item/s, we will gladly refund or exchange the item. Items that are 'specially made to order' (this applies to non-standard sizing and individual customer's specification) are non returnable.
Returns are the responsibility of the customer, so we recommend all goods are returned via traceable means (eg. Recorded Delivery). If an item is not returned via Recorded Delivery or any other traceable means we will not be held responsible for items that get lost in the post.
Return postage charges will be at the customers own expense, unless an item has to be returned due to it being faulty.
Please Note: For reasons of hygiene, lingerie and personal clothing items that have been worn cannot be returned. If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to refuse the return. If items have to be returned this will be at the customers expense.
YOUR STATUTORY RIGHTS ARE NOT AFFECTED
Returned goods must not be soiled or damaged in any way, they must be returned in their original packing.