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We stand behind the exceptional quality of each and every product we sell. Every item we offer is backed by our 10 days money back guarantee, so order with complete confidence. Once you receive your product examine it and, if for any reason you are not satisfied you can return any item, in its original condition, within 10 days of the day you received it for a full refund. It's that simple.
Exchange
We also reserve you the option of exchange. It may happen you get the ring and you aren’t fully satisfied with it or it isn’t what you expected and you may like to exchange it with a different ring listed in our store. In this case Please contact our costumer service department, and we would instruct you thru the process.
Our Returns Process:
Once we receive your returned item and it is inspected & accepted, your refund will be processed in 2-4 business days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or damaged in any way cannot be accepted for return.
For All Returns
Please contact us directly for return authorization at 212-840-7104. Returns must be sent within 10 days of delivery. Your item should be packed carefully and must arrive in the same condition as it was shipped to you including all documentations. No unauthorized returns will be accepted. We will refund full purchase price (exclude shipping costs, or any expenses may occur to you due to this transaction) within 2-4 business days.
Ship your package via US Postal Service Registered Mail™, insured for the total value of the contents, and requests a return receipt for confirmation that your shipment has reached us.
For security reasons, Ship the package to DMC. Do not write the word “diamond” anywhere on the outside of the box.
*We won’t be responsible for loss or damage of return shipments. |
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