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| Q:Can you change the polish and finish of any item from yellow or white polish look? |
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| A:Yes, We can make any of our products as per your instructions from full white rhodium polish look to full yellow gold polish look and from full yellow gold polish look to full white rhodium polish look on 14 Karat Solid yellow Gold as per your instructions. |
| Q:Who will have to pay the Applicable Imports duties / customs charges or any TAX charged by the buyer's country? |
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| A:Please check with local import laws of your country before buying or bidding. Applicable Imports duties / customs charges or any TAX charged by the buyer's country if any will have to be borne by the buyer. |
| Q:What is the condition of the item? |
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| A:The seller has listed this item as New. |
| Q:Where do you ship from? |
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| A:This item ships from MUMBAI, MAHARASHTRA, INDIA. |
| Q:How do you ship the International parcel? |
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| A:We ship all the parcel through Indian Government 100% safe & secure EMS Speed Post premium India post service duly insured. Every parcel is shipped from INDIA is fully examined and inspected by Indian government’s custom officers & appraisers & then sealed it in front of us for shipping abroad. |
| Q:What countries do you ship to? |
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| A:This seller ships to the following countries: Worldwide |
| Q:How do I pay for my purchase? |
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| A:This seller accepts the following payment methods: PayPal / Paisa Pay, for buyers in INDIA accept cheque/ Demand draft /Pay order / bank wire transfer / cash deposits in bank account also. |
| Q:Can I pay with a eBay gift card or gift certificate? |
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| A:Yes, you can pay for this item with an eBay gift card or gift certificate. |
| Q:How do I confirm that my eBay gift card, gift certificate or coupon was applied to my order? |
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| A:Any eligible coupons, gift cards, or gift certificates will be applied during checkout. After you purchase the item, you can go to order details in My eBay to verify this information. |
| Q:What is the size of the rings you sell ? Can it be resize ? |
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| A:We will resize the ring as per your required ring size free of charge once you purchase the Ring provided it is not really big size. Please read our determine your ring size Policy details in any of our product description. |
| Q:Where do you ship? Do you ship internationally? How much is the Shipping and Handling Charge? |
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| A:We ship all over India as well as Worldwide for free(Unless it is specifically mentioned in item description that it is charged). We ship to USA, Canada, Europe, Australia, United Kingdom, Germany, Japan, and Selected Asian and Middle East countries. |
| Q:Can you lower the item price and ship to buyer to save from import duties and taxes? Can you ship the item marked as Gift? |
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| A:NO, We cant send the item marked as Gift and also cannot lower the item price because it is illegal and not allowed by Indian LAW. Please dont insist that. Thanks. |
| Q:Can you change the Nose Ring Studs Screw post thickness gauge? Can you change it from L band wire to screw type or from screw type to L band wire type? |
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| A:Yes, We can change any of the Nose ring stud screw from ‘L’ band wire type to Screw type or from Screw type to ‘L’ band wire type or Vice a versa as per your requirements.If you have any Specific requirement of wire Post height/length and Thickness then please email us BEFORE purchase so that if it is possible then we will send you the QUOTE. |
| Q:What is your return policy? |
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| A:Our quality control staff will examine the returned product/s & if found intact & in unused condition, then we will return your money back after deducting 20% restocking fees from the sale price.We don’t return shipping, insurance, packaging & handling charges as well as commission charged by EBay and Payment gateways like PaisaPay or PayPal. |
| Q:Do you send shipping and packing information by email to the buyer? |
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| A:We will send packing and shipping details by email to every customer after the order has been shipped.
We strongly urge all customers to inspect their package for damage or tampering before signing the acknowledgement receipt of the courier company. |
| Q:When can I expect my order to arrive? |
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| A:Once we ship the parcel after that it is totally depends on shipping company to deliver parcel as soon as possible depending on your location. Mostly within India it takes 4-5 days and internationally 10-12 working days for delivery. |
| Q:Do you combine shipping? |
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| A:yes we do combine shipping. Buyers can send one combined payment for all items purchased from us within 7 days. |
| Q:What care we should take as a BUYER while receiving the parcel shipment? |
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| A:We strongly urge all BUYERS to inspect their parcel for damage or tampering or whether it is opened from anywhere BEFORE RECEIVING AND SIGNING THE ACKNOWLEDGEMENT RECEIPT OF THE COURIER COMPANY OR POST OFFICE and then open the parcel in front of the postman or delivery person and check the products you have order is there in it or not. |
| Q:What if the parcel is found EMPTY when BUYER opened in front of delivery person? |
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| A:If you find the parcel EMPTY then DO NOT accept it and reject the delivery and in any case don’t sign the parcel received acknowledgement receipt and return it to the postman or delivery person and email us or call us immediately. Every parcel is shipped from INDIA is fully examined and inspected by Indian government custom officer & then sealed it |
| Q:Are you liable for any claims / losses later on once BUYER sign the parcel received acknowledgement receipt. |
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| A:NO, We will not be liable for any claims / losses later on once BUYER sign the parcel received acknowledgement receipt.Insurance company is only liable to pay us the insurance amount for NON DELIVERY of the parcel but they are not liable to pay if the parcel found empty. |
| Q:Is buyer's country's custom officers or post master open the parcel for inspections or valuation? |
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| A:Some time the parcel is opened by buyer's country’s custom officers or government officer or post master for inspection or valuation purpose, at that time there are little chance of item lost or misplace or theft. |
| Q:What types of metal and stones you are using in your products? |
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| A:We use 14K Solid yellow Gold and 100% Real Natural mined Diamonds and Precious and Semi Precious Gemstones in our products. Currently we do not have facility to make any items in WHITE GOLD. We dont sell gold plated products. |
| Q:What is the condition of your product and are you actual owner of the products? |
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| A:All our products are 100% Brand New in condition. We are the actual manufacturer and owner of all the products under diwanidiamondjewellery brand. |
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