Return Policy |
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All communications concerning
RA Numbers, Cancellations, and/or Order Changes must be addressed via E-Mail. These requests and subsequent replies must be addressed to sales@djsprogear.com. Phone calls or communications via other internet sources may not be expedited appropriately, and will not be considered in compliance with our policies. |
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| DOA Products |
| DJS Pro Gear Warehouse takes every possible measure to ensure your order will arrive to you safely and the items in perfect working condition. Occasionally you may receive an item that is not functional. If your purchase arrives to you and appears to be inoperative, CALL or EMAIL US IMMEDIATELY ( 877-511-8800 or
sales@djsprogear.com)
so we can help you troubleshoot the problem. It is the customer’s responsibility to ship items claimed defective or "DOA" (dead on arrival) back to DJS Pro Gear Warehouse. DJS Pro Gear Warehouse must be contacted within five days of receipt of product to obtain an RA number. No returned products will be accepted without a RA number for defective product claims. DJS Pro Gear Warehouse will test the item and if it is to be determined defect we will credit ground shipping and replace or fix the item and return at no charge.
Any product returned as "defective" by the customer which is tested and deemed to be in fine working order by DJS Pro Gear Warehouse staff or if the item is determined damaged by the customer a $15 handling/inspection fee plus, repair/replacement costs, and shipping charges will be assessed to the customer.
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| Damaged in Transit |
| We make every effort to see that your order is packaged in
the best possible manner. First, always inspect your shipment for obvious damage before signing the shipping release. You may request, in the shippers presence to open the box to inspect it for concealed damage. Your order is carefully packed to exceed UPS, FedEx and USPS shipping requirements. If an item arrives damaged, call or email us within 72 hours of receipt of the item at 877-511-8800 or sales@djsprogear.com.
UPS or FedEx will pickup the item and carefully inspect it for shipping damage, before returning it to us. Upon receiving the returned merchandise, we will send out a replacement. Please be advised that return fees may apply if damage is not a result of shipping. |
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| Delivery Refused |
| If the carrier returns an item because it was refused or undeliverable to the address provided, a 25% restocking
fee will apply and all shipping charges will not be refunded, this includes all outbound and inbound shipping fees. If the item was shipped for free, outbound shipping fees (and tariffs and duties on international shipments) will also be charged back at the time of return to our warehouse. |
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| Auction Returns |
| If you are unsatisfied for any reason with a product you ordered from us via an online auction we will gladly
accept the item back within 30 days for an exchange or store credit toward another item. All store credits and exchanges are less auction fees and original shipping and handling fees. Items must be returned in new condition or a 25% restocking fee will be applied to toward your store credit or exchange. |
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| Special Orders |
| All special order items are 100% guaranteed to be free of defects by the manufacturer. Since
these item(s) are specifically ordered for you, they cannot be returned for credit or exchange. If your package arrives damaged or defective, please let our Customer Service Department know within 10 days of receipt of your order. |
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Customer Return Procedure |
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| Call or Email Us First |
| To ensure proper credit, call or email DJS Pro Gear Warehouse (877-511-8800 or sales@djsprogear.com)
for your return authorization number (RA#). All returns must be issued a return material authorization # before shipping back to our warehouse or your shipment will be refused. All RMA # s must be clearly written on the shipping label and a copy of the RMA should be included with your return shipment to assure proper credit or replacement. |
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| Return Everything! |
| All approved returns must be in new condition
and include all original packaging, accessories (e.g. power adapters, cables, bulbs etc.) and paperwork (e.g. owners manual, warranty card, etc.) or they will be subject to a minimum 25% restocking fee. Please do not write on the box, manual, or warranty card until certain you will keep this purchase. Include a copy of the packing list and clearly indicate your reason for returning. Any gear that has been rack mounted, damaged gear due to misuse, and any product that looks used and cannot be resold as new, will automatically be charged a minimum 25% restocking fee. Ask your customer service
representative if you are unsure if the fee applies to your return.
Repack, double box and insure! |
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| Package your return Correctly |
To protect your return please repack items using all original packing materials Double box your shipment to prevent damage. If your return is damaged in shipping due to poor packaging we will not accept the return for a credit of any type.
- Insure for the full value of your purchase.
- Write the Return Authorization # on the shipping label.
- Keep your tracking number!
- Ship your items back with a traceable service like FedEx or UPS. We are not responsible if your return merchandise is lost in transit.
You are responsible for merchandise until it safely reaches our warehouse.
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| ** RETURN EXCEPTIONS ** |
| Cartridges and styli, bulk cable, bulk cassettes, fog, bubble, haze or snow juice, carpeting, replacement lamps that have been plugged-in, LPs, CDs, computer hardware or software that has been unsealed/opened, slip mats, clothing and color media (gel) may not be returned. Items that cannot be sanitized, such as mouthpieces, or other expendable supplies may not be returned or exchanged. |
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