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Store Policies and Procedures

How to Purchase From Our Store

 

3 Simple Steps:

  1. Choose COMMIT TO BUY
  2. Choose PAY NOW
  3. We accept paypal

If you do not have a paypal account, sign up here: http://www.paypal.com

 

Payment Methods:

 

USA Buyers: We accept paypal

International Buyers: We accept paypal.

 

Paypal eChecks:  We wait for echecks to clear before shipping - (approx 5 business days)

Refunds and Exchanges:

Defective Items: We do our best to inspect all items before they ship. All the items we sell are brand new and direct from the manufacturer, should an item be defective, please contact us and we will either exchange the item or give you the contact information for the manufacturer of the item. The manufacturers that we deal with guarantee their items from defect. Buyer not responsible for S&H.

Missing or Incorrect Items: Occasionally an error occurs and we forget to include an item or send the wrong item, please contact us immediately and we will gladly resolve the problem. Books & DVDs: All sales on dvds and books are final, no returns. All descriptions of the dvds and books are from the author/publisher, we cannot be responsible for the author’s content of any dvd or book. DVDs: Some dvds will not play in older dvd players, if you are having trouble viewing your dvd, if possible, please check the dvd in two or more players. If the dvd is defective we will gladly exchange the defective dvd.

If an Item Does Not Fit: You may return it and we will refund the purchase price (shipping & handling is not refundable). Due to inventory limitations, we cannot exchange for larger or smaller sizes. Returns must be in original/new condition with all tags/packaging intact within 14 days from purchase for a refund. We have put all measurements from the package or manufacturer guidelines in each of our listing description’s. Breeds listed are a guide-line only, breed sizes vary, measure your dog to be sure.

Even after measuring some items will still end up not fitting, we will be glad to refund the purchase price (minus shipping & handling). Please return the item for a refund and purchase the correct size at your convenience. Item must be in new condition with all tags. Please contact us within 7 days of receipt of the item, if you need to return an item. Please make sure to measure your dog before purchasing

Shipping and Handling:

Quick Shipping: Items are shipped out the same or next day that payment is received. (see shipping methods/times below).

 

FREE SHIPPING USA! (excluding empire crates)

 

Low International Shipping!

How shipping is calculated for our International customers: Items are calculated by weight. No extra costs for handling.

Shipping Methods: The shipping & handling rate is shown in eBay's Shipping and Payment Details section, near the bottom of the listing. Items shipped within the USA are shipped via First Class (3-5 business days), Priority (2-3 business days) Heavier packages are shipped via FedEx Ground (3-7 business days)  International packages are generally shipped via First Class (9-16 days).

*Please note that the USPS shipping times are estimates only and the time-frames may vary and packages may take longer than estimated.

Insurance: Our packages include insurance, no additional fee is required

Feedback:

Our customers are very important to us. If for any reason you are not happy with your purchase, please contact us before leaving negative or neutral feedback on our account, we pledge to do whatever we can to correct the problem. It is our mission to provide you with the very best in customer service.



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