|
Do you
have more than one of this item available?
Yes, we
offer multiple quantity purchases for every item that
we sell. Look for this Buy-It-Now item link
in the listing. This link is located just above the
product image and will take you to our multi item eBay
store listing where multiple item purchases may be
made.
Will
all rolls I purchase be from the same dye lot?
Yes, All rolls purchased at the same time are
guaranteed to be from same dye lot.
How much is shipping cost?
Each of
our listings contains a shipping calculator that looks
like this.
The shipping calculator can be found in the shipping
section of all of our listings except for Wallies. Our
Wallies listings all contain flat rate shipping
charges that may be found in the shipping section of
the listing.
Will import taxes/duties be
charged upon delivery?
(International customers
only)
Yes, the shipping cost we charge covers freight
charges only and does not cover any duty, tax, tariff
or brokerage fees that may be due upon delivery of
your order. To determine the fees you will be
responsible for, we suggest contacting the local post
office or government in your area.
Can you
mark my package as a gift?
(International customers
only)
No, we are
required by law to mark your package appropriately as
goods, and the value of your package will
automatically be calculated based on the subtotal of
your purchase(s).
How do
I checkout?
You may
click the checkout now button below and enter your
registered eBay email address and the item number of
the item you have purchased to locate your checkout.
You will also receive an invoice at your registered
eBay email address within one hour after making your
purchase that contains a link to your checkout. If you
are purchasing items from multiple listings, wait
until you have purchased your final item before
completing checkout. Any multiple purchases will
automatically be combined into one invoice.
How
long will it take to receive my package?
Most
orders are shipped within 1 to 3 business days, unless
otherwise stated in the listing. Items that are
shipped to US addresses via Priority Mail, First Class
Mail, UPS Ground, or FedEx Ground will arrive within 2
to 6 days from the date your package is shipped.
Normal delivery time for international packages is 7
to 30 days from the date the order is shipped. We are
unable to provide a more accurate delivery timeframe
for international packages since we have no control
over the amount of time it takes for a package to
clear mail customs in the country of delivery. Any
delays in shipping due to pending stock shipments,
backorders, etc. will be advised via email as soon as
we become aware of the delay. Please check the item
listing for any stated delivery times, as there are
items we sell that are made to order and will take
additional processing time.
Do you
offer expedited shipping?
Yes, we do
offer expedited shipping options on most items we
sell. To determine if expedited shipping is available
for the item you wish to purchase, contact us at
281-256-6065 if between the hours of M-F 1030am-330pn
CT, or via email at
dyhomedecor@comcast.net
if after hours.
Do you
offer additional discounts on multiple roll purchases?
Yes, we
offer case pricing on all wallpaper or border
purchases of 12 or more rolls. Additional discounts
may also be available for other items. Please contact
us for details and pricing.
Will I
be charged sales tax?
We are
required by law to charge a 8.25% sales tax on all
orders shipped to Texas addresses.
Do you
offer any other items for sale besides the items you
sell on eBay?
Yes, we
offer a large selection of items on our website,
dyhomedecor.com.
What
are your customer service hours?
Our
Customer Service hours are Monday - Friday from 1030am
- 330pm CST. If you have any questions, please call us
at 281-256-6065 or email us at
dyhomedecor@comcast.net.
We will answer emails in the order they are received,
and most emails are answered within 24hrs.
How do
I return some or all items I have purchased?
Click Here to view our return policy.
How do
I exchange my purchase for another item you have for
sale?
Click Here
to view our exchange policy.
What
payment types do you accept?
Click Here
to view our payment terms.
Where
do I mail my payment?
Customers
that choose to mail a check or money order still must
complete our secure checkout. Our checkout system will
give you the option to select check or money order as
a payment method and you will be provided with an
invoice to print out and include with your payment
when mailing it to the address below.
DY Home
Decor
23550 Northwest Fwy
Suite B1
Cypress, TX 77429
I am
purchasing more than one item, do you offer combined
shipping?
We make
every effort to combine multiple purchases to save on
buyer's shipping cost. All items purchased that ship
from the same warehouse will be combined for shipping.
If you purchase multiple items that ship from
different warehouses, shipping cost will be calculated
as multiple shipments and will be combined during
checkout into one payable invoice. If you would like a
combined shipping quote prior to making your
purchases, please email us your ship to city, state,
country and zip or postal code, the item numbers and
quantity of each item you wish to purchase, and we
will respond promptly with a quote.
If you do not
find the answers to your questions here,
feel free to
e-mail us. Please
be sure to reference the item number(s) with all correspondence. If
you have questions about items that we carry, or do not see what you
are specifically looking for by using our search utility, please email
us. We promptly answer all emails.
|
)
