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| Q:What is your return policy? |
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| A:Defective items can be exchanged within 90 days; Exchange within 30 days and must be in original condition. 20% restocking fee will apply for non defective return. Shipping and handling charges are not refundable. Buyer must contact seller prior to returning items for RMA# and mailing instructions. |
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| Q:Do you combine shipping? |
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| A:We offer unbeatable combined s/h saving for our buyers. Just add $2.5 for each additional item based on the highest s/h of the items you purchased (applied to most items except certain items due to its weight and size as well as the shipping destination, please contact us for details). |
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| Q:When can I expect my order to arrive? |
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| A:We will ship 24 hours after the payment is cleared except Weekends and Holidays when USPS is closed. For USPS Priority Mail, it will take 3~4 business day in most cases; for Oversea shipping with USPS Global Priority Mail/Airmail, it will take 7~10 business days, however if the foreign Custom gets hold of the package, it will take much longer. |
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| Q:How much is the Shipping and Handling Charge? |
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| A:The S/H is listed in each listing. It mainly depends on the weight and size of the items. It is also depending on the USPS service, e.g. USPS Priority Mail is expensive than First Class and USPS Airmail is expensive than USPS Global Priority Mail. |
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| Q:Do you ship internationally? |
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| A:Yes, we do as long as USPS allows to go. USPS provides flat-rate Global Priority Mail to most countries except a few of nations/areas like Greece/Italy etc, so the cost of Airmail is much higher than GPM. Please contact us before bid for the exact cost of s/h to these areas. |
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| Q:Do you have warranty on your products? |
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| A:All our products come with 90 days quality warranty. Buyer must contact us within 90 days after purchase date to report any problems. Warranty is limited to the value of the merchandise, does not cover any consequential or incidental damages incurred. |
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| Q:Do you do wholesale? |
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| A:Yes, we do. We are growing our business and constantly seek business partners and resellers to grow the business together. We offer competitive pricing and excellent service, please contact us for details. |
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| Q:Do you have your own web store? |
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| A:Yes, we do, our web store http://www.dahann.net is hosted by eBay's Prostores and Paypal credit card payment service. We offer same quality product and same best service from both our web store and our ebay store. |
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| Q:How do I pay for multiple items? |
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| A:If you bid or purchase more than 2 items, please wait to finish the purchase and then do please take advantage of great combined s/h saving feature we offer. This will save you big $$ on s/h. If you do not know how to check out, please let us know we can issue combined invoice. Please see the answer to "Do you combine shipping?" for details. |
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