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PROMOTION AND DISCOUNT |
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Free shipping when order $100 or more before shipping charge. Free shipping only applies domestic area of US. * Free shipping do not apply to wholesale or special noted items *
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SALES TAX AND SHIPPING/HANDLING |
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- Buyer pays shipping and handling charge for all orders. The rate is in the description of each auction item.
- Buyer should agree to pay NC sales tax if buyer has shipping address in the state of North Carolina.
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CUSTOMER SERVICE & RETURN POLICY |
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Products sold by DailyVita are covered under our 30-day money back unless otherwise stated.
All products ordered and not processed/packed in our ordering system can be cancelled (via E-mail) for a full refund (including shipping). If you plan on canceling, please let us know ASAP since we do process orders as soon as we can (in general before 12PM EST). If the order has already been processed/packed, then we will refund your order minus a 10% restocking fee. Orders already shipped out cannot be cancelled mid-transit. We cannot recall items already shipped out of our warehouse. All orders that are undeliverable/returned (due to bad address or no one to receive the package) will be refunded minus a 25% restocking fee.
All returns covered under our 30-day Money Back Guarantee are subject to the following condition:
- All returned must be send out no later than 30-days from the date the product was shipped out to you.
- All products must be returned in sellable condition in order to receive full credit. Products must be sealed, unopened, and in original packaging.
- All returns must be shipped freight prepaid.
- All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products.
- In the event of returning a Free Shipping Item there is a mandatory minimum of $6.99 deduction off your total refund.
- Refunds will be issued upon receipt of the returned product.
- Return reason: In the event you received the wrong merchandise
- In a few cases, we may have shipped you the wrong product by our mistake, different than the actual items you ordered. If that has happened, please call us immediately so we can send you a call tag to have the incorrect shipment picked up at our expense.
- No restocking fee, full refund applicable
Return reason: Received the correct product/s but simply not satisfy with the item.
- 10% restocking fee will apply for refund
- Shipping cost is not refundable
- All products must be returned in sellable condition in order to receive credit. Products must be sealed, unopened, and in original packaging.
Return reason: Received the correct product/s, opened the product and do not like the flavor or is not effective to you.
All approved returns must be shipped to:
DailyVita
Returns Dept.
2000 Bearcat Way, STE 111
Morrisville NC 27560
Include a copy of your invoice in your return package along with the returned merchandise. Send the package to us via a USPS delivery confirmation. We are not responsible for merchandise lost in the mail.
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INTERNATIONAL ORDERS |
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Due to import prohibitions, we may not be able to ship to your specific country. Some countries may require various types of import licenses. We will not knowingly ship any products to any countries that may require any type of license. Please check with the destination local authorities to determine if an import license is needed before ordering from us.
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All customs duties, taxes or other fees are the sole responsibility of the purchaser. We will not be held responsible or liable for any problems that result at your local customs office. We do not collect any duties or taxes from you, and does not know how much they will cost you. Please check with the destination country's customs services.
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International Shipping Prices |
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Our international shipping prices reflect the base shipping charge not including customs duties, taxes and country specific fees. Our fees ONLY reflect the cost for us to ship your order to your country. If you refuse to pay your local duty or tax and the carrier bills us for the unpaid charges, we will re-charge you for the applicable amount. Failure to pay customs duties and taxes may also jeopardize or terminate your ability to place future orders. If you are unsure of your country's import policies, please check with them before ordering.
Please Note: Due to USPS rate and service updates, shipping rates and services are subject to change.
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Customs(prohibited products/ingredients) |
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Please check with destination country's customs service for information on quantity restrictions and prohibited ingredients. We take no responsibility for items not cleared by customs or confiscated by them. The following list may be helpful in determining which products you should avoid ordering. However, this list is not complete and is not to be relied upon. Use it only a guideline. We update it periodically as a result of our own experience.
PRODUCTS |
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COUNTRIES THAT PROHIBITED FOR IMPORT |
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| Ephedra, Ma-Huang, Ephedrine |
Sweden, Canada |
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| DHEA |
England, Germany, France, Australia, Austria, Canada, Denmark, Ireland, Israel, Congo, Korea, Netherlands, Norway, Sweden, Switzerland, & South Africa |
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| KAVA KAVA |
England, Germany, Australia, Switzerland |
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| MELATONIN |
England, Germany, Australia, Austria, Belgium, Iceland, South Africa |
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| 5-HTP |
Germany, Australia, Austria, Italy |
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- No refunds will be given for items that are seized at your local customs office.
- If your package (order) is returned back to us from customs, we will refund you the product cost less shipping charge.
- If the address is undeliverable, insufficient, or nobody claim the parcle at the delivery address, a 10% restocking fee will be applied.
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