DataLabsUSA Telecom Faqs
Faqs (Frequently Asked Questions)
What is a PBX, a Combo Telephone System, Auto Attendant, and Voice
PBX stands for Private Branch Exchange. It is like having a small
phone company in your office. The PBX is a master switch that
connects all of your incoming telephone lines to private extensions.
The PBX supplies dial tone and ringing current to the extensions. The
Private extensions draw dial tone from the PBX just like your home
phone draws dial tone directly from your phone company. This is
called internal or intercom dial tone.
of the extensions can share the available lines. These lines from
the phone company are known as CO (Central Office) lines. The
extensions can be phones, fax machines, cordless phones, POS systems,
modems and many other standard analog telecom devices. Extensions can
answer incoming calls and make outgoing calls on any available CO
lines connected to the PBX. Commonly, the extension user dials 9 to
get an available outside line to make a call.
Extensions may place callers on hold with music / messaging that
captures the callers attention while on hold. Extensions can also
transfer calls to other extensions while the caller is hearing the
Music On Hold Source. Extensions can make private intercom calls too,
without using an outside line just by dialing an extension number.
PBX can also be connected to an Auto Attendant and Voice Mail /
Audiotex System that can give multiple callers choices to dial into
desired extensions and into voice mail boxes when those extensions
are busy or not answered.
There are many useful features of the Voice Mail / Auto Attendant
Systems such as Audiotex. Audiotex is a menu system that allows
callers to hear messages and transfer to extensions by dialing single
digits in a multiple layered menu system. Callers may also dial an
extension number or a menu item that points to an extension. Example:
Press 1. for Company Information, 2. for Sales 3 for Support or dial
0 for operator assistance.
You may answer the calls live at any extension or allow the Auto
Attendant to answer the call with user recorded Main greetings and
the audiotex menu system. When a call is transferred to an extension
that is busy or not being answered, the call transfers to the private
mail box opened for that extension. There callers may leave time
stamped messages for the extension's mail box owner.
Some PBX's have built-in Auto Attendants, but they are usually
limited in many ways. For a full featured Auto Attendant that really
acts like a live operator, separate Voice Mail / Auto Attendant
Systems may be connected to the PBX. These Systems combined with a
PBX are called Combo Telephone Systems. DataLabs has designed several
High Quality Combo Systems with different features that solve Telecom
needs for SOHO businesses at amazingly low prices!
We have many thousands of installations for sales and service
businesses, legal offices, doctors, dentists, Realty offices,
Churches, synogogues, and basically all types of businesses and
organizations where telephone service is the life blood of the
business...Whether you need Voice Mail Only or a combo system, Data
Labs has the expertise to help.
Please call Data Labs at 215- 698- 2933 to ask questions and
determine your needs and available options for your business
telephone system. We even have options that allow a caller to follow
you to your cell phone or another outside line when you are out of
the office and need to stay in touch. This is known as "remote
extensions"! Data Labs manufactures the well known Brand Name
"DataLabsUSA(tm)" PBX's, Auto Attendant / Voice Mail and
Music On Hold Systems. We have Customer support second to none
- before and after the sale!
Labs...We Mean Business since 1982!