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 DataLabsUSA Telecom

DataLabsUSA Telecom

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 Welcome to DataLabsUSA(tm). We Manufacture Low Cost Quality Telephone SOHO Solutions for Small and Medium Size business. Shop here for the best values in Business phone systems, PBX, PABX, Voice Mail, Auto Attendant, and Music On Hold Equipment. We have added Asterisk based VOIP PBX & IP phones too.

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  • PBX and Voice Mail FAQS
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Payment to be made by Paypal, any major credit card, within 5 days of auction close or call 215-698-2933. This system does all we say it does. All Sales Final! Any Authorized Returns must have RA# issued by Data Labs. WE CAN ONLY SHIP BY UPS TO YOUR CREDIT CARD BILLING ADDRESS or PAYPAL SHIPPING ADDRESS AND THAT MUST NOT BE A PO BOX (No exceptions). Thank You for your Purchase!
DataLabsUSA Telecom Faqs


Telecom Faqs (Frequently Asked Questions)

Q. What is a PBX, a Combo Telephone System, Auto Attendant, and Voice Mail System?

A. PBX stands for Private Branch Exchange. It is like having a small phone company in your office. The PBX is a master switch that connects all of your incoming telephone lines to private extensions. The PBX supplies dial tone and ringing current to the extensions. The Private extensions draw dial tone from the PBX just like your home phone draws dial tone directly from your phone company. This is called internal or intercom dial tone.

  All of the extensions can share the available lines. These lines from the phone company are known as CO (Central Office) lines. The extensions can be phones, fax machines, cordless phones, POS systems, modems and many other standard analog telecom devices. Extensions can answer incoming calls and make outgoing calls on any available CO lines connected to the PBX. Commonly, the extension user dials 9 to get an available outside line to make a call.

  Extensions may place callers on hold with music / messaging that captures the callers attention while on hold. Extensions can also transfer calls to other extensions while the caller is hearing the Music On Hold Source. Extensions can make private intercom calls too, without using an outside line just by dialing an extension number.

  A PBX can also be connected to an Auto Attendant and Voice Mail / Audiotex System that can give multiple callers choices to dial into desired extensions and into voice mail boxes when those extensions are busy or not answered.

  There are many useful features of the Voice Mail / Auto Attendant Systems such as Audiotex. Audiotex is a menu system that allows callers to hear messages and transfer to extensions by dialing single digits in a multiple layered menu system. Callers may also dial an extension number or a menu item that points to an extension. Example: Press 1. for Company Information, 2. for Sales 3 for Support or dial 0 for operator assistance.

  You may answer the calls live at any extension or allow the Auto Attendant to answer the call with user recorded Main greetings and the audiotex menu system. When a call is transferred to an extension that is busy or not being answered, the call transfers to the private mail box opened for that extension. There callers may leave time stamped messages for the extension's mail box owner.

  Some PBX's have built-in Auto Attendants, but they are usually limited in many ways. For a full featured Auto Attendant that really acts like a live operator, separate Voice Mail / Auto Attendant Systems may be connected to the PBX. These Systems combined with a PBX are called Combo Telephone Systems. DataLabs has designed several High Quality Combo Systems with different features that solve Telecom needs for SOHO businesses at amazingly low prices!

  We have many thousands of installations for sales and service businesses, legal offices, doctors, dentists, Realty offices, Churches, synogogues, and basically all types of businesses and organizations where telephone service is the life blood of the business...Whether you need Voice Mail Only or a combo system, Data Labs has the expertise to help.

  Please call Data Labs at 215- 698- 2933 to ask questions and determine your needs and available options for your business telephone system. We even have options that allow a caller to follow you to your cell phone or another outside line when you are out of the office and need to stay in touch. This is known as "remote extensions"! Data Labs manufactures the well known Brand Name "DataLabsUSA(tm)" PBX's, Auto Attendant / Voice Mail and Music On Hold Systems. We have Customer support second to none - before and after the sale!


Data Labs...We Mean Business since 1982!