Decorators Friend Outlet is your home decor outlet featuring a variety of accents to help you create a beautiful home and garden. Our items are brand new and ship from our warehouse to your home. We value your individual taste and have merchandise to fit your decorating style. You will also find great gift ideas for that special occassion.
About Us: We have been selling home decor and giftware for over 60 years. Our eBay store offers outlet prices on a variety of items, including overstock and discontinued merchandise. Most of our products are imported from China.
Business Hours: Our office hours are M-F, 7:30 am to 4:30 pm, CST. We ship M-F from 7:30 am to 2:00 pm. Our phone number is: 1-507-835-2670. Please ask for the Decorators Friend extension.
Payment: We accept Paypal payments. Please let us know if you prefer to pay with a money order.
Shipping: We offer USPS Priority, USPS Parcel Post, First Class and FedEx shipping services to accomodate our customers. Please email us for inquiries about combined shipping rates. We ship Monday-Friday with no shipping on Saturday or Sunday. Please include your full shipping address, not just a PO Box, so there is no delay in shipment.
International Shipping: We offer USPS Priority International shipping on all items and First Class International shipping on items that qualify dimensionally and by weight. Some items may not be shippable due to country restrictions. First Class mail does not have delivery confirmation and delivery times vary from country to country. You will receive notice when your item is shipped and no further updates. If you want delivery confirmation, you must choose Priority Mail International. International customers may incur customs fees, duties, and taxes, in addition to possible custom delays which are beyond our control.
Claims: Please contact us if you have any problems with your order. We try to inspect each item before shipment for breakage or damage. Our item descriptions are as accurate as possible. If there is a problem with the item or it arrives broken, please contact us within 14 days so we can resolve the problem with either a replacement or refund.
Returns: If you receive an item and don't like it, you can return it at your own cost and we will refund you for the original purchase price. Shipping is non-refundable. A 10% restocking fee may be deducted if needed for repacking an item. Item must be returned in new, un-used condition with original tags and labels.
Cancellations: If you buy an item and decide that you want to cancel the purchase before it has been shipped, you will be refunded the entire cost of the purchase less $.30 for the non-refundable, paypal transaction fee. If it has already shipped, you will be responsible for returning the item as detailed above in the 'Returns' paragraph.
Availability: All of our items are in stock when listed. Occasionally an item may be out of stock when purchased. If this happens we will refund your money or offer to ship the item when it is back in stock, whichever you prefer.
Discounts: Need a lot of an item? Ask us about discounts for large quantities. Sometimes we can and sometimes we can't, but it doesn't hurt to ask!
Feedback: Please remember to leave positive feedback once you receive your merchandise. We will leave positive feedback for you once your item has shipped. If you cannot leave 5-Stars for all four categories, please let us know so we can improve our service. Contact us first before leaving negative or neutral feedback. We strive to satisfy!
Gift Wrapping: We offer gift wrapping for an additional fee. Please see the 'Gift Wrapping' page for more information.
Customer Service: If you have any questions, please feel free to contact us through ebay or call 1-507-835-2670, M-F, 7:30 am to 4:30 pm, CST. Please ask for the Decorators Friend extension. You can also email us at firstname.lastname@example.org