FAQ:

>How discreet of this order?
This is a private listing. Your name and transaction history will never be disclosed to anyone.

>What payment methods do you accept?
We accept payments through Paypal only at this time.

>How will the charge show up on my statement?
For you privacy, your statement charge will show up as “J & E Product”.

>Do you combine shipments?
We offer combined shipping discount. You can get 20% shipping discount for each addition item you purchase. Shipping discount will be applied at your check out.

>Do you leave feedback automatically?
NO. We only leave feedback as per your request to protect your privacy. Our feedback will not reveal what you had purchased from us. Yet, we welcome and encourage you to leave us positive feedback.

>Do you ship internationally?
Yes, we do ship internationally. However, it is your responsibility to know the laws of your country as they apply to the products. We will not be held responsible nor will we issue credit for items seized by the customs service or any country. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. You should contact your local customs office for further information.

Some countries that we have found to be risky with customs seizures or high risk of package lost. They are Azerbaijan, Thailand, United Arab Emirates, Saudi Arabia, Malaysia, Kuwait, South Korea, Sri Lanka, India, Pakistan, and Bangladesh. Therefore, we DO NOT ship to the countries mentioned above.

>How do you mark item on custom form?
All items will be marked as “massager” and “gifts”.

>How do I track my order?
As soon as we have processed your order, we will send you an email confirmation that contains a link to allow you to track your order. (If you don’t receive this email, it’s likely that you have a filter in place that is preventing its delivery.) Please note that US Priority Mail and First Class tracking confirms delivery rather than actually tracks the item. Also, US Mail delivery times are not guaranteed.

>What will my shipped package look like?
All order will ship via USPS (United States Postal Service). Shipper name is DM Products and no other marking to reveals the nature of its contents. Shipments are made using a plain brown box, USPS Box or envelope.

>How fast do you ship the order?
Orders will be shipped within 2-4 business days of payment received. We do not ship on weekend and holidays.

>What is your return policy?
All Sales Are Final due to the nature of the product. If your item is defective, please notify us within 7 business days. We will exchange identical item if the item you received has mechanical defect. The merchandise returned must be in the original packaging and un-used.

>When an item is returned, do you package it and resell it?
Absolutely NO! We sell only brand-new items. Please note that some items come packaged by the manufacturer in unsealed boxes. We sell them as we receive them.

> What if I’m looking for an item your company doesn’t carry?
Let us know! We are constantly expanding our product lines. Please send us an email at sales@delightmoment.com and tell us about the product in which you are interested, and we will look into carrying it.

> How can I contact Delight Moment?
You are welcomed to contact us in eBay message or email us at sales@delightmoment.com. We aim to deal with all eBay e-mails on a 48 hours turn around Monday to Friday (exclude holidays).