Visit our website for our complete inventory : http://designherboutique.net
We understand that from time to time the need to return and item may occur. Please read below for a detailed overview of our Return Policy.
- We will exchange defective or damage products within the warranty period. This is usually 30 days unless stated otherwise.
- Returns for refund are accepted for the first 30 days after customer receives the item.
- If a customer returns item by choice meaning not caused by defect or performance that originally had free shipping there will be a 15% restocking fee deducted from the refund. If there were shipping charges in this case they will not be refundable.
- Please Contact us by using the eBay messaging system.
- Any problem with an item must be reported within warranty period.
- If items are damaged in transit please notify us within 24 hours of receiving the package or no claim will be allowed.
- If you are returning item by choice within the 30 day period, customer is responsible for shipping cost.
- Shipping cost are non refundable.
- Exchanges are free of cost to customer during warranty period.
- Customer is responsible on shipping and return for refund.
- DO NOT SEND ANY ITEMS BACK WITHOUT A RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER.
- Can I pay by Check, Money Order or Cashiers Check?
- Can I pay using PayPal?Can I pay by C.O.D.?
- If I pay with PayPal will you ship to an unconfirmed address?
- Do you ship internationally?
- What happens after I have paid for my item?
- What shipping methods do you have available?
- When can I expect my order to arrive?
- How much are the shipping fees?
- Do I have to pay sales tax?
- Do you allow local pickup at your location?
- What do I do if my package was lost or damaged?
- I still have a question. How can someone assist me?
Can I pay by Check, Money Order or Cashiers Check?
Paypal is our preferred method of payment for all orders. If for some reason Paypal isn't viable for your payment, please contact us. Payment methods other than Paypal may delay shipment of your order.
Can I pay using PayPal?
We gladly accept PayPal. If you're not already a PayPal member, signing up is easy! To learn more, or to get started, visit PayPal's website at: www.paypal.com. Once you have joined PayPal, you can send your payment by entering our e-mail address in the "Recipient's E-Mail" field on the "Send Money" tab of PayPal. Please make sure you supply us with all the information we'll need to properly ship your item! Payment must be confirmed.
If I pay with PayPal -- will you ship to an unconfirmed address?
Sorry, we will not ship to unconfirmed addresses as a general rule. Please contact us for further details. If you have any questions about how to confirm your address, please visit PayPal's help center.
What happens after I have paid for my item?
Orders are normally processed each day Monday thru Friday. Usually, if your payment is received after 3:00 P.M. or on a weekend, it is processed on the next business day. Within hours of processing your order, we pick out the items you have selected and prepare them for shipment. If there's ever a problem with an order, we'll contact you ASAP.
When can I expect my order to arrive?
After your order has been processed and shipped, UPS usually takes 1-6 business days to deliver. If you need your item faster (or even overnight!), expedited shipping is available at an additional cost. Please feel free to contact us for express shipping quotes.
What do I do if my package was lost or damaged?
If a package arrives damaged, please contact us and hold onto the merchandise and all packing materials until advised otherwise by the shipment company. If your shipment does not arrive when anticipated, you can contact us for further details.
I still have a question. How can someone assist me?
If you have any additional questions or comments please don't hesitate to contact us. You can email us via EBAY MSG. Our office hours are 9:00 A.M. to 6:00 P.M. Monday thru Friday.