All sales are final unless a huge mistake has been made in the listing. If you need information that is not in the listing, your questions are appreciated. I do my best to carefully examine each item listed and note any imperfection I see. All new items are purchased form Retail Department Stores and Retail Outlet Stores so all merchandise has been handled unless otherwise noted; please keep this in mind when examining your purchase. If there is a problem, please email me before leaving negative feedback or poor ratings; both are very important to store owners. I show gratitude and respect to all my customers and I only ask that you please respect my personal and store reputation in return. Thank you for visiting in my store.