 |
| Q:What is your return policy? |
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| A:If item not as represented, return unworn and in brand new condition within 3 days of receipt for a refund; 10% restocking fee applies unless item is exchanged (must be for equivelant value). Items may not be returned if original sticker is not affixed. Special orders cannot be returned or exchanged. |
| Q:Do you combine shipping? |
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| A:We will be more than happy to combine shipping. Please call us at 818-501-5258 to discuss those options. |
| Q:When can I expect my order to arrive? |
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| A:Orders are usually shipped within 24 to 72 hours except on Holidays as there may be some delays. Special orders will normally ship as promised during the ordering process. |
| Q:How much is the Shipping and Handling Charge? |
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| A:There's NEVER a handling fee and most of our items have FREE FedEx Insured Shipping including some International orders as stated in auctions. Insured Shipping is $15 for domestic 2 day shipments and $25 for overnight shipments. International Shipping is also FREE unless otherwise stated in the auction. Please call us at 818-501-5258 for info. |
| Q:Do you ship internationally? |
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| A:Yes, we will gladly ship our products Worldwide (to most countries) however payments must be via paypal (up to $10000) or bank wire transfer. |
| Q:How Do I Know what I'm Purchasing is Authentic? |
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| A:Designer Values offers a 100% Guarantee of Authenticity on all the items we sell. With over 30 years experience in the jewelry & watch industry, we purchase all our items ONLY from Authorized Dealers, and have built our own reputation providing excellence and service.
All of our items are Brand NEW With Manufacturer SERIAL NUMBERS Box and Manual. |
| Q:Are the Serial Numbers Intact? |
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| A:All of our items are Brand NEW unless stated otherwise, With Manufacturer SERIAL NUMBERS Box and Manual. |
| Q:Do you charge Sales Tax? |
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| A:There's NO SALES TAX. Only items shipped within California will incur sales tax. |
| Q:Do you take Trades? |
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| A:Since we only deal with Brand NEW watches we do not do any trades. |
| Q:What if I have a problem or need assistance? |
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| A:Please contact us during regular business hours Monday-Friday 10AM to 6PM PST at 866-907-5567 and speak to one of our customer service representatives to help you with your request. |
| Q:Do you offer International Warranty? |
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| A:No, since we are not Authorized dealers for any of the brands we sell we offer our own in house warranty. If there's a problem with an item please contact us at 818-501-5258 to obtain an RMA (Return Merchandise Authorization) number and send it back to us. We will then forward the item to our authorized dealers for repair. |
| Q:If the International Guarantee is not valid do I still get the warranty card? |
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| A:No, the warranty card that is provided by the manufacturer stays with the authorized dealer that initially sold to us. |
| Q:If I need service will the Manufacturer service my watch? |
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| A:Absolutely, all of our watches are recognized by the manufacturers through the serial numbers as we guarantee the authenticity. You will however need to pay for the services they provide. |
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