SHIPPING AND PAYMENT POLICY AND INFORMATION

I'm real easy to deal with. Make a purchase, pay for it in a timely manner and I ship it right away in a professional manner. Nothing complicated. But for those that like everything spelled out and in writing, please read on. . .

~ PAYMENTS ~

• I accept any form of payment through PayPal made in U.S. funds only.
• I do not accept credit cards directly.
• You do not need to have a Paypal account to make your payment through them by credit card or debit card!
• All orders paid with eCheck will be held until your eCheck clears - usually about 5 days.
• Payments are expected within seven (7) days of the date of purchase or after the last winning auction is closed.
• If your payment will be delayed please let me know before the 7 days is up so we can come to an agreement.
• An unpaid item complaint will be filed with eBay upon non-receipt of payment.
• I leave you positive feedback when your payment is received!

~ SALES TAX ~

• Residents and businesses of Wisconsin are subject to a 5% sales tax.
• This applies to all shipments delivered to a Wisconsin address.

~ SHIPPING AND HANDLING COSTS ~

• Shipping and handling covers the following: Postage plus delivery confirmation (where available), packaging & packing materials (this would include but is not limited to, bubble wrap, envelopes/boxes, ink, paper, shipping labels & other necessary supplies), secure & proper packaging and the prompt dispatch of your item from my facility.

~ COMBINED SHIPPING ~

• Items may be combined for up to 7 days. Please contact me if you are waiting for items to close so I can note your account. Be sure to hold payment until the last auction closes and pay for all of your items in one, combined payment.

~ U.S. SHIPPING ~

• Shipping costs will be clearly noted on the item page.
• I offer a flat fee of $3.00 shipping & handling no matter how little or how much you purchase!
• Combined shipping is offered with any combination of items from my auctions or my store.
• Domestic shipments are usually shipped within 1 business day (excludes Sundays and holidays).
• Most shipments will be shipped via First Class Mail unless the total weight of your order makes Priority Mail more cost effective.
• Please make sure your Ship To address on your payment is correct. I will not be responsible for any wrong or undeliverable addresses.

~ INTERNATIONAL SHIPPING ~

• Shipping costs will be clearly noted on the item page.
• I offer a flat fee of $3.00 shipping & handling for any jewelry items no matter how little or how much you purchase! Wigwam socks are invoiced at actual shipping cost.
• Combined shipping is offered with any combination of items from my auctions or my store.
• International shipments are usually shipped within 1 business day (excludes Sundays and holidays).
• Most shipments will be shipped via First Class Mail International unless the total weight of your order makes Global Priority or Express Mail more cost effective.
• Please make sure your Ship To address on your payment is correct. I will not be responsible for any wrong or undeliverable addresses.

International Buyers – Please Note:

• Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
• Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
• These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges.
• I do not mark merchandise values below value or mark items as "gifts" - US and International government regulations prohibit such behavior.

~ RETURN POLICY ~

• I stand behind my items and strive to resolve any issue there may be with my customer’s complete satisfaction.
• If I shipped you the wrong item, or you receive the item and it is damaged, I will either replace the item at NO additional charge to you or give you a FULL refund of the purchase price including shipping charges!  THE CHOICE IS YOURS!
• If you order the wrong item or you did not read descriptions carefully, I will still accept returns in any unopened factory packaging.  I will give you a full refund for the purchase price of the item (this does not include shipping charges) or I will exchange the product, however you will be responsible for the additional shipping charges.  Please read all descriptions carefully!
• Merchandise must be returned in original condition with record of the purchase included.
• All returns must be made within fourteen (14) days of purchase.

~ CONTACT ME ~

At Designs By Lady Di, I consider it a privilege to service your jewelry and hosiery needs.  Your patronage and satisfaction is highly valued.  I commit to my customers to resolve any issue to your 100% satisfaction.  In return, I ask that you contact me if you are unsatisfied in any way prior to leaving feedback and I will strive to resolve the issue promptly and to your satisfaction.

~ QUESTIONS OR COMMENTS ~

E-mail dianatcpi@yahoo.com and I will make every effort to respond to you the same day.  My goal is 5 star - 100% satisfaction!