Store Policy
Payment Policy:
~ All payments must be received within seven (7) days of auction close.
~ Unpaid auctions will be forfeited after ten (10) business days.
~ To All Non-Paying Bidders: By clicking the Buy It Now and committing to buy, you are entered into a legal binding contract. If you fail to submit payment you are breaching said contract. We will forward your information to the proper credit reporting agency as well as eBay. Please do not bid if you do not intend to pay.
Payment Options:
PayPal: Domestic PayPal payments only. (PREFERRED PAYMENT)
~ All PayPal payments must have a confirmed address.
~ Since this is a high value purchase, we are required to ship to your confirmed address.
~ International PayPal NOT accepted.
Money Order/Cashiers Checks: After we receive your check/money order please allow 10 business days for bank clearance.
Credit Cards: We proudly accept Visa, MasterCard, and Discover.
~ Please contact our representative at 313-584-7589 to obtain an approval code for your purchase.
~ All items must be shipped to your billing address, NO Exceptions.
Bank Wire: Please call 313-584-7589 for Wire Information
Shipping Policy:
All packages are shipped fully insured via FedEx Express or US Post Office within the United States to PO Boxes ONLY. All packages must be shipped to the confirmed address on PayPal or billing address on credit card.
All packages are shipped fully insured via FedEx Express or US Post Office within the United States and Canada ONLY.
All packages must be shipped to the confirmed address on PayPal or billing address on credit card.
FedEx 2nd Day Express: $16.00 ($0.99-$999.99)
$20.00 ($1,000.00 +)
$40.00 FedEx Standard Overnight
USPS (P.O. Boxes Only): $30.00
International Fed Ex Priority (Canada Only): $40.00
Refund/Repair/Sizing Policy:
7 Day Return Policy with 100% money back guarantee.
Rings that need to be sized above a 9 and below a 5 HAVE to be sent out first for customer visual approval.
Rings that need half to 2 sizes as long as it's within a 5 and a 9 can be sized without being sent out for customer visual approval.
We hope your purchase has exceeded your expectations. If for any reason you are not completely satisfied, you may return your item within 7 days after receipt of your purchase. You can return your purchase for a full refund of the purchase price or replace it - No Questions Asked -. After 7 Days all sales are final. To process your refund/repair/sizing please E•Mail or contact us at 313-584-7589 so we can note you will be returning the item. All items must be sent via US Postal Service and MUST be insured for the purchase price, signature requested delivery with the RA# written on the box underneath the address.
Send all returned items to: ACE Diamond Jewelry
Attn: Refund/Repair/Sizing (whichever applies)
13840 Michigan Avenue
Dearborn, MI 48126
RA#
Please call into the office for your RA# which will be required to process your refund/repair/sizing. Please include a copy of your invoice with a short description of what you would like us to do; signed and with the RA# on it.
If you are seeking a refund please be advised that it takes 7 days (1 week) for a PayPal refund and 14 days (2 weeks) for Visa, MasterCard, American Express, and Discover.
If you are seeking to have your ring sized please be advised that it takes approx 7 business days after we receive the piece to be sized plus two business days to be shipped back to you. Rings that are sized by DiamondTen can be accepted for return, but items that are sized by independent jewelers will not be accepted for return.
WE DO NOT CHARGE A RESTOCKING FEE: You will be refunded the items purchase price minus the shipping charge. Items that have been worn can still be returned. Any items that have been sized by another jeweler, altered or damaged in any way will NOT be accepted.
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