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Before you start diamond shopping, you want to have an understanding of what you're buying. This guide simplifies the four C's of diamonds cut, color, clarity, and carat weight, so you can select your diamond based on the same criteria jewelers use to grade them. After reading through this guide, you'll be ready to choose the diamond that's right for you.
The cut describes a diamond's light performance, dimensions and finish. Shape refers to the overall outline of the diamond when viewed from the top. Round is far and away the most popular diamond shape, followed by squared shapes such as princess, Asscher and emerald. The weight of a diamond is measured in carats. Since larger diamonds are more rare than smaller diamonds, diamond value tends to rise exponentially with carat weight. Read more about carat weight and learn how to balance diamond quality with the size of your diamond.
The most important step in choosing a diamond is reviewing the diamond certificate, referred to by diamond grading labs as a grading report. A grading report documents the characteristics of a diamond, like the four C's. Before purchasing a diamond, review a copy of its grading report, as this is proof that it has undergone an unbiased, professional examination. Learn more about the diamond grading report.
Many people think diamonds are indestructible, but they do require care. Read how to keep your diamond sparkling, and securely set in your ring.
Diamond are the hardest natural substance known. Diamonds earliest known history dates back to a Sanskrit manuscript called the Arthasastra (The Lesson of Profit) by Kautiliya,a minister of Chandragupta of the Mauryan dynasty in Northern India. The manuscript dates back to 320-296 b.c.e before common era).
Diamonds are made of carbon. This carbon sinks deep into the Earth by tektonic plate movement where the intense heat and pressure of the Earth transforms the carbon into diamonds. Once the diamond is formed, it is stuck there. It may take millions of years before the right conditions bring the diamond to the surface of the Earth. There is only one thing that commonly occurs that can bring diamonds up from deep inside the Earth. That is volcanoes.
Diamonds are found near areas of volcanic activity. Because of the depths required to form diamonds, it is impossible for us to dig to those depths. Fortunately, volcanoes periodically bring material from deep within the Earth such as garnet, zircon and diamonds.
Before you begin your search for a diamond of your own, you should know as much about how diamonds are graded. That’s where this guide comes in. When you’re done with your Diamond Education here, you’ll be able understand what the jewelers are talking about.
The first things you should learn are the 4 C’s. That’s Carat, Color, Clarity and Cut. Once you know this stuff, you will be able to evaluate diamonds on your own.
A carat is a measure of weight used to weigh diamonds and other gem stones. The word “carat” is a term taken from ancient history, the carob seed. Carob seeds were used to balance scales because of their uniform shape and weight. Even with today’s measurement devices, these seeds weight is uniform to three one-thousandths of each other.
The process that creates diamonds happens very rarely and the natural materials required for this to happen are found only in small amounts. That means that larger diamonds are much more rarer than smaller diamonds causing the price of larger diamonds to rise exponentially according to its size.
Note: Do not confuse “carat weight” with “karat,” the term used to determine the purity of gold.
Diamond color is determined by the amount of color in the stone. The less color there is in a diamond, the better. Color in a diamond will diminish the fire of the diamond.
D The highest color grade which is extremely rare. The diamond is perfectly white. E Colorless. Only minute traces of color can be seen by an expert gemologist. Also very rare. F Colorless. Slight color can be seen by an expert gemologist, but is still considered colorless.
This is a high quality diamond. G - H Nearly colorless. The color can be noticeable when compared to a diamond with a better grade. These diamonds are an excellent value.
I - J Nearly Colorless. Color slightly detectable. Still and excellent value. K - M Yellowish or Brownish Color. Color is detectable with the naked eye. N - Z Yellowish or Brownish Color. Color is detectable from a mile away. Note that fancy colored diamonds such as yellow fancy and blue fancy colored diamonds do not follow this chart.
There are many methods of enhancing diamond colors. Some are to whiten white diamonds and others are to enhance the color with diamonds with not-so-good color. At DiamondZul we use color enhancement to create fancy colored diamonds only. We do not use any methods to raise the grades of white diamonds. Such as enhancing a “G” color diamond to “E”. The different methods we use to enhance the color in our diamonds are HPHT, Irradiation and Surface Enhancement. All our items are clearly labeled as Enhanced on our item description. HPHT is a process developed by General Electric in 1999 to color treat diamonds. This process puts over 60 kbar (nearly 1,000,000 psi) of pressure on the diamond at around 1400°C (2550°F). Diamonds treated with HPHT can transform into many colors including to pinks and blues. HPHT can also be used to create white diamonds, however DiamondZul will only use this process to create fancy colored diamonds. This treatment is permanent and will not be affected by cleaning or heat from setting repairs.
Irradiation treatment involves exposing the diamond to electromagnetic rays to release electrons from their normal location to a more desirable location changing its color. Neutron bombardment and electron bombardment are the two main irradiation methods practiced today. Diamonds treated by irradiation produce many brilliant colors such as green, yellow, blue and reds. This color treatment is permanent and will not be affected during cleaning processes. However, blue or green enhanced colors could change to a yellowish color if high heat, 300°C (572°F) or more, is used during setting repairs.
Surface Enhanced diamonds are chemically treated to change the color of a diamond to Brilliant colors. This is done by coating the diamond surface with a metal halide. A similar technique used to coat some camera lenses that create the blue reflection. This method can produce vibrant pinks and cognac reds. Care should be taken with surface enhanced diamonds. The coating can wear out during heavy cleaning or heat from setting repairs.
Heat Treatment or 'annealing' is done using a combination of chemicals (beryllium, borax, lead, tantalum) and heat to change the diamond's color. Heating or "cooking" the diamond is done at temperatures ranging from 450°C (842°F) to 1850°C (3362°F) for 2 to 12 hours or more. We only use this process to create our black opaque diamonds. To check if a diamond has been heat-treated, one way is to look for the presence of small fractures within the stone that appear around natural mineral inclusions. This treatment is permanent and will not be affected by cleaning or heat from setting repairs.
fluoresces (glows) blue or yellow under a UV lamp. A diamond with strong or very strong fluorescence can give it a slight hazy or oily look. Some people admire this effect while some avoid it. In diamonds with a low color rating, a high fluorescence might be desirable since it makes the diamond appear whiter. The high fluorescence will add to the value of the diamond. The fluorescence scale rates from none to very strong.
F Flawless. No flaws detectable even under 10x magnification! Extremely Rare! IF Internally Flawless. No internal flaws, but some surface flaws. Very rare! VVS1-VVS2 Very, Very Slightly included. The inclusions are hard to see in these diamonds. VS1-VS2 Very Slightly included. Minute inclusions are difficult to see under 10x magnification. SI1-SI2 Slightly Included. Minute inclusions are easier to see with 10x magnification.
SI3 Slightly Included-3. SI-3 is a rating that was devised by a some gemological labs to fill a gap between SI-2 and I1. Because of this, not all gemological labs recognize the SI-3 rating such as GIA. I1-I3
Included. Inclusions are visible with the naked eye.
Opaque
Opaque clarity diamonds (including our black and fancy color diamonds) can not be seen through or light can not pass through. All opaque clarity diamonds are graded from A to AAAAA by their qualities listed below with AAAAA being the best quality.
A = Inclusion & Chip-fair-Looks Okay
AA = Close Visible Inclusion & Chip-Good-Looks Good
AAA = Very Close Visible Inclusion & No Chip-Very Good-Looks Fine
AAAA = Clean Silky Surface with Good Make-Best-Looks Great
AAAAA = Clean Silky Surface with Perfect Make-Very Best-Looks Excellent
The cut of a diamond determines its brilliance. There is no single measurement for determining the cut of a diamond. The cut is however a collection of the measurements and observations of a diamond that shows its light performance, dimensions and characteristics. If a diamond has perfect color and clarity, a diamond with a poor cut will have low brilliance. The width and depth of a diamond can have an effect on how light refracts within the diamond.
Too shallow: Light is lost through the bottom giving the diamond a poor brilliance.
Too deep: Light is lost through the sides causing the diamond to appear dark and dull.
Diamonds can be cut into many different shapes. The shape
of the rough diamond sometimes determines what the final shape will be so
there is less waste. No matter what your taste is, there's a shape that will
appeal to you. Also note that some shapes are used in the background
supporting the main diamond. Below are the descriptions and diagrams of the
...
The Princess Cut diamond is probably the most popular
non-round diamond shape. Its beautiful brilliance and unique cut makes it a
favorite for engagement rings. When choosing a color grade, consider that
while lower color quality princess cut diamonds are cheaper, color of the
diamond might be slightly visible in the corners of a princess cut. Princess
cut diamonds can vary greatly I how square or rectangular they are.
The marquise diamond cut can maximize carat weight,
giving a much larger looking diamond. Marquise diamonds often look good set
with round or pear shaped side stones. As with oval shaped diamonds, they
can emphasize long, slender fingers.
The heart is the ultimate symbol of love. The unique
look of the heart shaped diamond helps make it a distinctive choice for a
variety of diamond jewelry.
Trimmed corners are the signature of this diamond and
may help the radiant cut be a popular and versatile choice for jewelry.
Radiant cut diamonds go well together set with baguette or round side
diamonds. Radiant cut diamonds vary in their degree of rectangularity.
This unique shape has been popular for more than a
century. Cushion cut diamonds, also known as pillow cut diamonds, have
rounded corners and larger facets to increase their brilliance. These larger
facets highlights the diamond’s clarity.
This unique shape is nearly identical to the emerald
cut, except that the edges are square. The pavilion is cut with rectangular
facets just like the emerald cut. When choosing a color grade, consider that
while lower color quality princess cut diamonds are cheaper, the color of
the diamond might be slightly visible in the corners.
What makes the emerald cut diamonds different is its
pavilion which is cut with rectangular facets to create a unique optical
appearance. Due to its larger, open table, this shape highlights the clarity
of a diamond. Be sure to choose an emerald cut diamond with few to no flaws
visible in the.
Oval diamonds have a beautiful brilliance similar to
round brilliant diamonds. Oval diamonds are very popular as they can
emphasize long, slender fingers.
This brilliant cut diamond is also called a teardrop
shape for its single point and rounded end. This unique shape makes it
popular for a variety of diamond jewelry. Elongated pear shaped diamonds can
create the illusion of slender fingers.
Baguettes are small, elongated rectangular stones
with square corners. They are characterized by their step-like rows of
facets parallel to the table. They are often used as side stones. Baguettes
can also be lined up to produce a continuous flow of diamonds on a ring, bracelet or a brooch.
Fancy cut diamonds include shapes that are not standard. They are simply
called fancy cut.
When diamonds are cut, there are many different types of cuts called facets made on a diamond. The following chart will illustrate where these facets are and what they are called. Even though the illustration is for a round brilliant shape, the facet names are the same for other diamond shapes.
With most diamond shapes there are also different sections of a diamond. In our example, we will show you a typical round brilliant cut.
Table:
The table is the largest facet of the diamond.
Crown:
The crown includes the section of the diamond between the girdle and the table.
Girdle:
The girdle is the section of the diamond that looks like a belt that goes around the diamond between the crown and pavilion. Some girdles might be faceted or polished. This does not affect the price of the diamond.
Pavilion:
The pavilion is the bottom section of the diamond which leads to the point, or culet.
When a diamond is shaped, many cuts are made to give it its beauty and shine. These cuts are called facets. The diagram below describes the different facets in a typical round brilliant cut diamond.
Table:
The table is the largest facet of the diamond.
Star Facet:
Creates the star look in a diamond fact.
Bezel Facet:
This kite shaped facet fills in the space between the star and upper-girdle facets.
Upper-Girdle Facets:
These facets border the girdle.
Girdle:
This is the narrow band around the widest part of the diamond. It can be finished at standard with a slight granular surface, ground smooth or faceted.
Lower-Girdle Facets:
These facets border the girdle.
Pavilion Facets:
This facet gives the diamond a star pattern when viewed from the bottom.
Culet:
This is the very tip of the pavilion. It is sometimes ground flat to prevent breaking of the tip.
When you’re looking to buy something as expensive and mysterious as a diamond, you should know as much as possible about them. There are many ways of learning about diamonds. Our About Diamond page is a good start. You can also find information on other websites and in books. However, this doesn’t help you much in physically grading a diamond or going through the diamond buying process, but it does help to know what’s important to you about diamonds before your go shopping.
Diamond Buyer’s Checklist
1. Learn as much as you can about diamonds. Knowing the terms used in diamond grading will help you understand what the salesperson is saying.
2. Rearrange the 4C’s to your preferences. Carat, Color, Clarity, Cut.
3. Physically visit a jewelry store. Find a jeweler willing to spend some time with you to examine diamonds.
4. Ask if the diamond has a certificate. There are several independent laboratories out there that grade gems. The most popular one is GIA (Gemological Institute of America). GIA set the standards by which all others follow. Other labs used by us are EGL (European Gemological Laboratory) and AGS (American Gem Society). Be aware that different labs may produce different results and that not all of our gems come with a certificate. Note also the difference between an appraisal and certificate. An appraisal is just a report on a diamond written by a gemologist while a certificate is a report issued by a lab.
5. Just like automobiles have the Kelley Blue Book, diamonds have the Rapaport Diamond Report (Rap Sheet). This lists the high wholesale prices for diamonds in the NY market. The price stated on the Rap Sheet is only a starting point for pricing diamonds. Many other factors alter the price such as its cut and fluorescence. Even market fluctuations can affect the prices such as supply and demand.
6. Don’t pay a premium for one of the C’s and get a lower quality in another C.
7. Is it safe to buy a diamond online? Sure! Online, you can watch the other customers and get a pretty good idea of what to expect. You can also review the feedback section of their website to read comments left by previous customers.
Diamonds are the hardest natural substance on Earth. They are resistant to heat and scratching. It’s even impervious to any liquid acids you may encounter… or may not want to encounter. In fact, it takes another diamond to cut or polish a diamond. But just like anything in the world, if you hit it hard enough, it can chip. By having your diamond in a relatively protective setting, and being aware of it on your jewelry, your diamond will last you generations. During ordinary wear, perspiration and household chemicals can cause a buildup on the diamond surface. We suggest cleaning your diamond periodically to keep your diamond looking like new.
To clean your diamond jewelry at home, you can purchase jewelry cleaning liquids designed for cleaning jewelry. Be certain to read the labels as different cleaners are designed for different types of jewelry. If you want to make your own jewelry cleaning solution, mix one part ammonia with six parts water. If you are cleaning it by hand, gently scrubbing with a soft brush should loosen most dirt and restore the brilliance to your diamond. Be careful not to scratch the metal of your jewelry. If you use a toothbrush, make sure there is no toothpaste on the brush as toothpaste is mildly abrasive and will scratch your jewelry. We recommend you have your diamond jewelry cleaned and have the setting checked professionally at least once a year. Please be careful when handling any chemicals. Ammonia and other substances can cause allergic reactions for some people.
We recommend that you store your jewelry individually in soft cloth pouches when not being worn to prevent your jewelry from rubbing against each other and being scratched or dulled.
Diamonds
are not forever. Diamonds can chip, fracture or break under certain
circumstances. If that doesn’t depress you, wait until you read this.
Diamonds are made up of carbon molecules. When diamonds leave the
intense heat and pressure deep under ground, the carbon molecules begin
to revert back to the stable form of carbon… graphite. Fortunately, this
process is very, very slow.
Nope!
Diamonds may seem rare because the distribution of the number of
diamonds released to the market is highly regulated. If all the diamonds
in the world were to be released, there would be enough to give each
man, woman and child in the United States a cup full of them.
Women are more size conscious than quality conscious.
This
might have been true in the past, but now women, and men, are better
educated about the qualities of diamonds thanks to the many books and
other gem educational websites such as ours.
Diamonds are the most expensive gemstone.
Actually,
there are other gemstones out there that are more expensive than
diamonds. A top-quality ruby for example, could be worth over $32,000
per carat.
Larger diamonds are always more valuable than a smaller diamond.
Size
is only one variable that determines a diamond’s value. A small,
high-clarity, high-color diamond can cost more than a large,
low-clarity, low-color diamond.
After a diamond has been cut, little diamonds can be made from the shavings.
Actually, when a diamond is cut (shaped and polished), it is grounded down. The only thing that comes off the diamond is dust.
A fancy shaped diamond is more difficult to cut than a round diamond.
All
diamonds are difficult to cut. Very large diamonds take more time and
effort than smaller ones, but the shape of the diamond doesn’t make it
any more or less difficult.
Diamonds are a good investment.
This
is only true if the diamond will be resold. Since most people only buy
diamonds to be worn, used and passed on, diamonds don’t make good
investments. With proper education and training, diamonds could be good
investment items, but for the average person, buying a diamond for
personal enjoyment, fulfillment and prestige is perfectly fine.
Diamonds are a bad investment.
Diamonds
may not be a good investment to the average person, but they aren’t bad
either. Just like any investing, if a diamond is purchased at the right
price, it will most likely retain its value. Since the diamond crash of
1979, when a D flawless diamond fell from $75,000 to under $15,000, the
price of diamonds has been increasing.
Diamonds should be bought strictly on its visual appearance. “If it looks good, get it.”
Many
people think that “what I can’t see can’t hurt me.” This can lead to
disaster. Jewelers spend a lot of money on spotlights to make their
merchandise sparkle. Unless you plan to do the same, you’d better read
up on the 4 C’s or you might end up buying a diamond that looks great in
a jewelry store, but terrible everywhere else.
An emerald cut is the most expensive diamond shape.
This
is absolutely not true. The emerald cut is the least expensive of all
the shapes. Because the emerald shape is closest to the natural shape of
diamonds, less work needs to be done on it with less waste during the
cutting process.
A
perfect diamond would simply be a diamond free of inclusions and
blemishes when viewed under a 10x loupe (flawless), with no trace of
color (D color), and perfectly proportioned. Even though they’re rare,
they do exist. One such diamond came up in auction in 2003. Read the
article An Evening at Sotheby's.
It is difficult to tell the difference between a cubic zirconia (CZ) and the real thing.
Any
good jeweler can tell the difference immediately. A CZ has a plastic
look to it. CZ has a light-blue cast throughout the entire stone.
Another way of telling the difference is by weight. A CZ will weight
about 65% more than an actual diamond.
Some
are, some aren’t. It all depends on the quality. It’s possible to get a
1 carat diamond for about $300 if the quality is low.
Diamonds are a girl’s best friend.
This
is entirely based on opinion and the popular song “Diamonds are a
Girl’s Best Friend” from the hit Broadway show and film, “Gentlemen
Prefer Blondes.” Some women love diamonds, others don’t.
Cushion-shaped diamonds are not as bright as round brilliants.
If
you're talking about Old Mine Cuts, then yes, they are not as
brilliant, but they have more fire (color play) than modern round
brilliants. Modern cushion cut diamonds rival modern round brilliants in
brightness.
Diamond clarity doesn't matter as much when it comes to fancy colored diamonds, especially if they are irradiated.
Diamond
clarity always matters, whether a diamond is irradiated or not. This
myth may have originated from some jewelers assuming irradiated diamonds
were “less of a diamond”, down at the level of semi-precious stones
like the heat-treated stone blue topaz. Diamonds, even irradiated ones,
have significant value compared to most gemstones.
Hi Valuable Customer,
Welcome to our description guide. Read this guide well taking your time to learn about the item such as their feedback rating, item description, payment method, shipping, returns and other policies. Once you have read this guide, you can make informed decisions on your purchase.
DiamondZul has 100% satisfied customers and is highly rated. You will get friendly customer service and quality items as you would expect when you place your order. We do not want to miss guide you at any stage. We want to keep a good, long relation with you and earn your 5 star rating. You get 100% satisfaction from our products and services and we get satisfaction knowing our hard work makes you happy.
We will answer any questions you have about our products and services no matter how many questions you have. We want to make sure you fully understand what you are getting. Questions received between 10am to 5:30pm EST or 10:30pm to 3:00am EST will be answered as soon as possible. Questions asked during weekends and holidays will be answered when we return to the office or have internet access. Do not hesitate to contact us about any questions no matter how silly you may think it is.
We sell only natural diamonds. All our diamonds have natural clarity. We do not sell lab created, synthetic or clarity enhanced diamonds. All our diamonds come from different mines worldwide which are created inside the earth over millions of years inside earth.
Each item’s description states if there was any color treatments used on it. The only treatments we use are Color Enhancements to produce intense fancy color diamonds. We use the following methods for Color Enhancement to produce our intense fancy color diamonds. High Temperature (HT), High Temperature High Pressure (HTHP), Irradiation (IR) and Surface Enhancement (SE). Read our Education Guide for a more detailed description of these methods.
How we grade Clarity to describe Item. Our staff diamond grader has over 22 years of experience grading diamond making him more knowledgeable than a gemologist. Using our expertise in grading diamonds, we save you the cost of a full certification report by a third party. We grade our diamond with common descriptions and show you detailed images of each diamond. This will help you more to compare with common grade and make you more confident with quality, clarity, color, shape and cut for our diamond. For our VVS1 to I4 clarity diamonds, please check diamond’s actual image and all Opaque clarity diamonds below.
Opaque clarity diamonds (including our black and fancy color diamonds) can not be seen through or light can not pass through. All opaque clarity diamonds are graded from A to AAAAA by their qualities listed below with AAAAA being the best quality. All our lower quality diamonds do not have large chips or cracks which make the diamonds look damaged or broken. The lowest “A” quality diamonds we sell only have unnoticeable chips or damage.
A = Small Inclusions & Tiny Chips-fair - Looks Okay AA = Visible Small Inclusion & Tiny Chip - Good - Looks Good AAA = Very Close Visible Small Inclusion or Chip (unnoticeable) - Very Good - Looks Fine AAAA = Clean Silky Surface with Good Make - Best - Looks Great AAAAA = Clean Silky Surface with Perfect Make - Very Best - Looks Excellent
You can read the color grade in the item description and compare it with the actual image of diamond. Depending on your monitor, the colors displayed may not be 100% accurate to the actual diamond. However, the color grade in our description was done by hand with the actual diamond and is 100% accurate.
Our color diamonds are graded as uniform as possible. Please refer to the color in the description and the actual image for comparison.
Each item’s description states if there was any color treatments used on it. The only treatments we use are Color Enhancements to produce intense fancy color diamonds. We use the following methods for Color Enhancement to produce our intense fancy color diamonds. High Temperature (HT), High Temperature High Pressure (HTHP), Irradiation (IR) and Surface Enhancement (SE). Read our Education Guide for a more detailed description of these methods.
All our black diamonds have the same intense black color. Lower grade quality black diamonds have visible inclusions. It makes black color’s intensity poor.
You can read cut detail on every item page and use its image to judge the cut and polish for our diamond. Most of our diamonds have Good, Very Good or Excellent symmetry and polish.
You can read shape detail on every item page and use its image to see the shape of our diamond. For traditional shapes and one side flat rose cut diamonds, we only provide images of the front side. We try to show you the actual shape of the diamond with the fewest images to keep our selling prices low.
Do not compare the actual diamond size with our highly magnified image. It is not to scale. (It would be about 5000 carats if it was.) Our images are highly magnified to show you clarity and detail. Always use the diamond size (mm) measurement to estimate the diamond size to help you choose the correct size diamond for your jewelry. Print out our Diamond Reference Guide to see sample sizes for diamonds.
Can I get full certificate or appraisal report for your diamond or finished jewelry? Our staff diamond grader has over 22 years of active experience grading diamonds making him more knowledgeable than a gemologist. Using their expertise in grading diamonds, we save you the cost of a full certification report by a third party. Providing each diamond or jewelry’s certificate is a huge investment and worthless for average priced diamond and jewelry. Certifying diamonds through a third party takes a long time to process. We grade our diamonds similarly to popular gem labs. If you take the same diamond to today’s most popular gem grading labs, every report will be different from each lab. This is because each grading is done by a person with their own individual experiences with that gem lab’s guidance to grade. We do not provide Diamond Certifications, but we do provide Diamond Appraisal Reports which give the same or more detailed information without the added costs. We grade our diamond with common descriptions and show you detailed actual images for our VVS1 to I4 clarity diamonds. This will help you more to compare with common grade and make you more confident with quality, clarity, color, shape and cut for our diamond. Diamonds sold in lots, black diamonds, mountings, finished and unfinished jewelry are not the actual images of the items. To fully understand our diamond qualities, please read our Diamond Education and the rest of this page to make a better educated purchase and you will understand the quality of the diamond you will get from us.
Our Diamond Appraisal Reports for insurance purposes are done by Fifth Avenue Gem Lab with common descriptions (carat, color and size, etc.) with an estimated replacement value.
All sellers get returns mainly for two reasons. Some customers return items if they think the item is not worth the price or quality. Some customers return items because what they bought is not what they wanted or they want better quality items. It’s our guarantee all our items are valued at worth with its quality.
If you do not like its quality, do not worry or hassle. You have 30 days to return it and get a refund for the full purchase price of the item. Send it back to the “From” address on your original shipment or on the invoice you received with shipment with a note on the invoice or paper return for refund. Please ship the return shipment with a trackable service. Items must be in the original condition received. Upgrade Shipping, handling and insurance costs are not refundable.
Please do not file a dispute to file a refund. This will only delay your refund until it is solve by whomever the dispute is filed with. When we receive your return package in the mail, you will get your refund the same day.
Great News!
We are happy to announce that we now offer return shipping costs for return items or exchange items. Return shipment cost will be a discount on your next purchases. Simply email us a copy of your shipping receipt after you make your next purchase and payment. If you exchange your item with better quality diamonds, email us a copy of your shipping receipt and we will deduct your refund from the difference. If you exchange with a same value price diamond, you will receive a refund on your payment.
If you are not satisfied with us, our items or shipments, we request that you please do not rush to judgment giving us negative/neutral feedback, low ratings with good feedback or filing a dispute with eBay or PayPal. Instead, email us to explain what the problem is so that we can solve the problem quickly and learn from the complaint. We are friendly people and are always open to suggestions. We want to keep our customers happy so they become returning customers. We are all learning in the world everyday.
This is why we now offer return shipping cost discount on your next order. We are confident that you will shop from us again.
If you are satisfied, great! Send us 5 star compliments with good feedback. This will help us on our future business and make us happy to work hard with customers.
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