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DIAMONDZUL'S POLICIES
Our goal is to sell a high volume of low-profit items
We make a small selection of our items available for purchase in our auction. To purchase an auction item, simply make a bid. If your bid is the highest at the closing of the auction and the reserve price (if any) is met, you win! This method gets you the best value for your buck since our reserve price is lower than our "Buy It Now" price. If our auction has a reserve price, that price is still lower than wholesale price.
You can choose to "Buy It Now" at the set price until the reserve price for the auction is met. Once the reserve price is met, the item will no longer be available to "Buy It Now." If you've missed the item, you can search the rest of our stock for a similar item from our store.
Our eBay store has our entire stock of merchandise where you can give us your best offer. Search through our diamonds and find the one you want. When you find an item that interests you, you may purchase it from there at full price with "Buy It Now", make an offer at a price you like, or you can place it in your favorites to keep track of prices or compare with other items. Feel free to contact us about your best offer or to find out about items that haven't been posted yet.
Our preferred payment method is PayPal. Using PayPal ensures your order is processed quickly.
We accept Visa, MasterCard, Discover, or American Express through PayPal, "My eBay Checkout".
When you checkout your order, don't forget to check that payment is sent when you review your "My eBay" page. Please read eBay's page on Payment Options.
We ship world wide!
All of our Auction, Fixed Price Item, eBay store, Make an Offer and eBay Express items have free domestic and international shipping & handling. There is no extra fee for each additional item shipped together on a combined invoice.
To secure your shipment, all items are required to be shipped with insurance which is not included with Free Shipping. This fee is not refundable.
All of our merchandise ship from the United States. We ship using the United States Postal Service (USPS), FedEx and UPS. Shipping methods can be upgraded depending on your order. Please visit the Domestic Shipping or International Shipping page for more details.
You may choose to upgrade your shipping method for an additional fee. Please visit the Domestic Shipping or International Shipping page for more details about upgrading your shipping.
When your order is ready to be shipped, we will send you an e-mail with your tracking information. If you do not receive this information after 24 hours of submitting your payment, please contact us.
Combining your order onto a single invoice allows you have multiple orders shipped together. This saves you the cost of having to pay for multiple shipments You have up to 7 days from the first item to combine items on a single invoice. After 7 days, any item older than 7 days will be submitted to eBay for an unpaid item dispute. To avoid the reminder, pay for your older items. Once that is paid, the next oldest item will be sent for a unpaid item dispute when it reaches 7 days. Please visit the Domestic Shipping or International Shipping page for more details about Combining Orders and combine order discount.
If you do not like its quality, do not worry or hassle. You have 30 days to return it and get a refund for the full purchase price of the item. Send it back to the “From” address on your original shipment or on the invoice you received with shipment with a note on the invoice or paper return for refund. Please ship the return shipment with a trackable service. Items must be in the original condition received. Shipping, Insurance and Handling costs are not refundable. Please do not file a dispute to file a refund. This will only delay your refund until it is solve by whomever the dispute is filed with. When we receive your return package in the mail, you will get your refund the same day.

Great News! We are happy to announce that we now offer return shipping costs for return items or exchange items. Return shipment cost will be a discount on your next purchases. Simply email us a copy of your shipping receipt after you make your next purchase and payment. If you exchange your item with better quality diamonds, email us a copy of your shipping receipt and we will deduct your refund from the difference. If you exchange with a same value price diamond, you will receive a refund on your payment.
We will wait up to 7 days for you to complete your payments. After 7 days, any items over 7 days old will be submitted to eBay for an unpaid item dispute to cancel your orders. To avoid the unpaid item dispute, complete all purchases within 7 days. If you want to shop longer than 7 days and combine with older orders, continue shopping. If you get an unpaid item dispute after 7 days, contact us to cancel the unpaid item dispute and complete payment when you are done shopping. For more information, read eBay’s Unpaid Item Policy.
Auction
A publicly held sale at which property or goods are sold to the highest bidder.
"Buy It Now"
"Buy It Now" is our set price that is still lower than wholesale price.
"Make Offer"
If you feel our "Buy It Now" price doesn't match the quality of the item, make us an offer that you think is reasonable. If we accept your offer, you win the item.
Reserve Price
The reserve price is the lowest possible bid to win an item in our auction. This is the lowest possible price for that item and can not be made lower. Meeting the reserve price does not mean you have won the auction. You still must be the highest bidder at the closing of the auction.
Note: Only some of our auctions have a reserve price set.
Shipping Policies
Orders are processed on a first-in-first-out basis. All Items are in stock and will be shipped same business day of Payment confirmation (Order by 3 PM EST for same-day processing). Orders which require diamond setting, resizing or custom design require additional time, which is typically 1-2 business days from date of Payment confirmation.
All items are shipped with insurance worldwide by U.S. Postal Service (our preferred carrier) or FedEx.
Auction, Buy it Now and Fixed Price Item Domestic Shipping and Handling
All domestic orders are shipped free by USPS First Class Mail.
Upgrade to USPS Express Mail for an additional $15 or upgrade to USPS Priority Mail for an additional $5. Orders over $500 are upgraded for free to USPS Express Mail.
Combined Store Items and Auction Items Shipping and Handling
You can save on upgraded shipping and handling costs by making one payment for all of your items on the same invoice within 7 days of the first purchase. Items processed on the same invoice will be shipped together.
Any Auction, Buy it Now, Store, Fixed Price or eBay Express items combined with auction items have free shipping and handling. Orders over $500 per invoice are upgraded free to USPS Express Mail.
If you buy more than one item on separate invoices, a combined invoice will be sent to you within 24 hours. If you do not get the combined invoice within 24 hours of your last purchase, please contact us.
If you get a combined invoice and you want to buy more items to combine, simply void the combined invoice you received and wait for a new invoice after you complete your shopping.
We will wait up to 7 days for you to complete your payments. After 7 days, any items over 7 days old will be submitted to eBay for an unpaid item dispute to cancel your orders. To avoid the unpaid item dispute, complete all purchases within 7 days. If you want to shop longer than 7 days and combine with older orders, continue shopping. If you get an unpaid item dispute after 7 days, contact us to cancel the unpaid item dispute and complete payment when you are done shopping.
All FedEx, USPS Priority Mail and USPS Express Mail shipments require a signature upon delivery.
When your shipment is picked up by the carrier, we will send the tracking number to your eBay registered email address.
Please Note::
We ship worldwide. Orders to Alaska, Hawaii, an APO, FPO or P.O. box address via USPS only.
Please make sure your phone number is included with the Shipping address in your eBay and PayPal accounts. This is required by the shipping carrier.
Merchandise will only be shipped to the billing address on file with your credit card company or to the PayPal confirmed address. If the shipment is to be made to any other address than billing address, please call your Credit Card issuing bank or PayPal and confirmed with them your alternate shipping address to avoid delays or cancellation of your purchase.
How much you can save on combine and upgrade your shipping method with an additional fee. Please see chart below.
Example of a Combined Item & Upgrading for Domestic Shipping
Combined Domestic Cost
If You Ordered Separately…
First Auction Item Price
$100.00
Second Fixed Price Item
$150.00
Third Store Item Price
$300.00
Item Total
$550.00
Auction item S & H
$0.00
Fixed Price item’s S & H
$0.00
Store Item S/H Cost
$0.00
Total
$550.00
You save $45.00 for Upgraded
Combined Shipments!
First Auction Item Cost
$100.00
Auction item S & H
$0.00
Upgrading USPS Express Mail
$15.00
Total
$115.00
Second Auction Item Price
$150.00
Second Fixed Price Item
$0.00
Upgrading USPS Express Mail
$15.00
Total
$165.00
Third Store Item Price
$300.00
Standard Shipping & Handling
$0.00
Upgrading USPS Express Mail
$15.00
Total
$315.00
Total Separate Cost
$595.00
FedEx for more details about delivery services.
Please visit USPS or FedEx for more details about delivery services.
If there are any delays in your shipment, we will notify you via e-mail. If an item is not in stock for any reason, DiamondZul customer service will contact you with an estimated date of delivery.
Store, Auction, Buy it Now and Fixed Price Item International Shipping and Handling
All international orders are shipped free by USPS International First Class Mail. Any orders you want to upgrade is calculation based which you can calculate from the “Shipping and Payments” tab below the main image on each item page. We request that all international buyers use USPS International Express mail services. It is fast, trackable and secured.
Combined Store Items and Auction Items Shipping and Handling
You can save on upgraded shipping and handling costs by making one payment for all of your items on the same invoice within 7 days of the first purchase. Items processed on the same invoice will be shipped together.
Any Auction, Buy it Now, Store, Fixed Price or eBay Express items combined with auction items have free shipping and handling. Orders over $500 per invoice are upgraded free to USPS Express Mail.
If you buy more than one item on separate invoices, a combined invoice will be sent to you within 24 hours. If you do not get the combined invoice within 24 hours of your last purchase, please contact us.
If you get a combined invoice and you want to buy more items to combine, simply void the combined invoice you received and wait for a new invoice after you complete your shopping.
We will wait up to 7 days for you to complete your payments. After 7 days, any items over 7 days old will be submitted to eBay for an unpaid item dispute to cancel your orders. To avoid the unpaid item dispute, complete all purchases within 7 days. If you want to shop longer than 7 days and combine with older orders, continue shopping. If you get an unpaid item dispute after 7 days, contact us to cancel the unpaid item dispute and complete payment when you are done shopping.
When your shipment is picked up by the carrier, we will send the tracking number to your eBay registered email address.
Buyer is responsible for all duties, tax, customs, or necessary paper work/charges.
International shipments may be delayed due uncontrollable circumstances such as customs inspections.
Please Note::
We ship worldwide. Orders to Alaska, Hawaii, an APO, FPO or P.O. box address via USPS only.
Please make sure your phone number is included with the Shipping address in your eBay and PayPal accounts. This is required by the shipping carrier.
Merchandise will only be shipped to the billing address on file with your credit card company or to the PayPal confirmed address. If the shipment is to be made to any other address than billing address, please call your Credit Card issuing bank or PayPal and confirmed with them your alternate shipping address to avoid delays or cancellation of your purchase.
How much you can save on combine and upgrade your shipping method with an additional fee. Please see chart below.
Upgrade Orders under $500
Upgrade Orders over $500
USPS
$25.00 a
FREE a
FedEx
$50.00 a, b
$50.00 a, b
Shipping rates does not include Insurance and Handling fees.
a This will be your upgraded shipping rate.
b To upgrade to FedEx, please select UPS shipping method. It will be shipped by FedEx.
Example of a Single Item Purchase for Int'l Shipping
Regular Int'l Shipping Cost
Upgraded Int'l Shipping Cost
Auction Item Price
$100.00
Standard International S & H
$0.00
Total
$100.00
Auction Item Price
$100.00
Standard International S & H
$0.00
Upgrade Express Mail International
$25.00
Total
$125.00
Example for a Combined Item & Upgrading
Combined International Cost
If You Ordered Separately…
First Auction Item Price
$100.00
Second Fixed Price Item
$150.00
Third Store Item Price
$300.00
Item Total
$550.00
Auction item S & H
$0.00
Fixed Price item’s S & H
$0.00
Store Item S/H Cost
$0.00
Total
$550.00
You save $45.00 for Upgraded
Combined Shipments!
First Auction Item Cost
$100.00
Auction item S & H
$0.00
Upgrading USPS Express Mail
$15.00
Total
$115.00
Second Auction Item Price
$150.00
Second Fixed Price Item
$0.00
Upgrading USPS Express Mail
$15.00
Total
$165.00
Third Store Item Price
$300.00
Standard Shipping & Handling
$0.00
Upgrading USPS Express Mail
$15.00
Total
$315.00
Total Separate Cost
$595.00
Please visit USPS or FedEx for more details about delivery services.
If there are any delays in your shipment, we will notify you via e-mail. If an item is not in stock for any reason, DiamondZul customer service will contact you with an estimated date of delivery.