All of our items are guaranteed to be as described. We sell New OEM items, most brand new in the box; some may be in factory bulk. Please be certain that the part you are purchasing is the part needed to fix your machine before buying. Should the part we sold you fail within 7 days, we will gladly exchange it for another of the same part number and condition. Please contact me for a return authorization BEFORE shipping the part back for an exchange. Items will NOT be accepted for return with a return authorization. Buyer to pay return shipping charges on all warranty exchanges.