At Discount Tommy we guarantee that our customers will receive all orders promptly and exactly as described. However we do not do not give customer refunds. If your purchase has been obviously damaged during shipping, you should refuse the shipment. The carrier will return the product to us and a replacement will be shipped, if available. If no replacement is available, we will issue a full refund. If shipping damage is not apparent until after the driver leaves, please contact UPS claims at 1-800-PICK-UPS
(1-800-742-5877). After initiating the claim, please contact us and we will issue a replacement if available. If no replacement is available, we will issue a full refund.
All returns must be made within 7 days of delivery--NO Exceptions. Cancellations or returns of any kind will incur a 20% restocking fee to the buyer. Buyer is responsible for return shipping costs and for sufficiently packing, insuring, and returning the item in "new" condition--used products will not be accepted. If your purchase was made during a free shipping promotion, we will also deduct the actual shipping charge (as calculated by www.ups.com) from the return amount.