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About Us

Discount Coast is the source for brand name shoes at affordable prices. We have one of the best selections of footwear on eBay and try our best to list our auctions with detailed descriptions and photos. Checkout our eBay store or use our quick size search to start off your search for great deals on footwear. Save even more through shipping when you buy multiple items! Please feel free to email us with any questions you have.


Faq

General Questions

  1. Do you have this shoe in another size, style or color?
  2. How can your prices be so good?
  3. I see a "current price" on one of your auctions, can I just buy the item at that price?
  4. Is your merchandise authentic?
  5. What is your feedback policy?
  6. Do you allow for local pick-ups?
  7. Will I save more if I buy multiple items?
  8. Do you have a catalog?
  9. How do I purchase directly from Discount Coast outside of eBay?
  10. What if my question is not answered here?
  11. Where do you get your merchandise?
  12. Condition Details?

Pre-Auction Questions

  1. Can you lower the price of these shoes?
  2. Are the shoes in the photo the actual shoes for sale?
  3. I missed the auction. How can I bid on that shoe again?
  4. Why are there so many different prices for the same style of shoes?
  5. Is your merchandise new or used?
  6. Is there a limit to the amount of shoes I can purchase?
  7. What currency are your items listed in?
  8. I was outbid on an auction, do you have another one?
  9. I entered a bid on the wrong item. Can I retract my bid?

Post-Auction Questions

  1. Can I cancel or modify my order?
  2. I only received part of my order, how can I receive the rest?
  3. Can I add items to my order?
  4. I just won an item from an eBay auction, can I get another one at the same price?

Shipping

  1. Did my order ship yet? How can I track my order?
  2. How much is shipping? How long will it take?
  3. When will my order ship?
  4. How long will it take to receive my order?
  5. Do you combine shipping charges on multiple purchases?
  6. Can you ship my package using a cheaper shipping method?
  7. Can you ship my package with a different shipping carrier?
  8. Can I ship to an address other than my billing address?

International Shipping

  1. Can you declare my purchase as a "Gift"?
  2. Do I have to pay custom taxes or duties?
  3. What countries do you ship to?

Payments

  1. How do I pay for my item?
  2. What is your mailing address?
  3. Have you received my payment yet?
  4. What types of payments do you accept?
  5. How long can I wait to pay for my item?
  6. Is it safe to use my credit card on Discount Coast’s Checkout?
  7. Is my personal information kept private?
  8. Do you charge sales tax?
  9. How do I redeem my eBay or Paypal gift certificate?

Returns/Exchanges

  1. What is Discount Coast's Satisfaction Guarantee?
  2. What is your return policy
  3. Do you offer exchanges?
  4. I've returned my shoes, when will I receive my refund?
  5. I received the wrong item. What do I do?
  6. My order was damaged during shipment. What do I do?

General Questions


Do you have this shoe in another size, style or color?

Discount Coast carries a wide selection of footwear and virtually all of our product that is in stock has a live listing at all times. If the item is not listed in an eBay auction or in our eBay store, then we do not have it in stock. Please feel free to use our eBay Store search tools by clicking the link below:

http://stores.shop.ebay.com/discountcoast

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How can your prices be so good?

We purchase our merchandise in large volumes and keep our overhead as low as possible, so we can offer our customers the best prices possible. We are one of eBay's highest volume footwear sellers. When you buy from us, you know that you are getting the lowest prices, authentic merchandise, and great service.

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I see a "current price" on one of your auctions, can I just buy the item at that price?

If you do not see a "Buy It Now" price offered inside of the auction, then you will need to participate in the auction in order to purchase the product. Happy Bidding!

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Is your merchandise authentic?

Yes! As one of eBay's elite Power Sellers, Discount Coast's merchandise is guaranteed to be authentic. We purchase all our products from major footwear suppliers ensuring high quality and authenticity.

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What is your feedback policy?

Discount Coast truly appreciates the patronage of every auction winner. We leave feedback IMMEDIATELY after you leave us feedback. This ensures that all satisfied customers receive a positive feedback from us.

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Do you allow for local pick-ups?

I’m sorry but we don’t do local pick-ups because our warehouse doesn’t have the proper insurance in place for retail customers. If you are local then you should get your shoes the day after we ship them. This is a plus for our local customers.

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Will I save more if I buy multiple items?

Our prices are 20% to 90% below retail price. We offer some of the lowest prices anywhere for shoes. If you buy multiple items, you will be able to take advantage of our combined shipping discount. Please see a listing for details.

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Do you have a catalog?

We do not have a catalog. Our inventory is listed on our eBay store.

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How do I purchase directly from Discount Coast outside of eBay?

Unfortunately, we are unable to sell products listed on eBay, off eBay.

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What if my question is not answered here?

If your question is not answered here, please click on the "Ask Question Through eBay" link on the top left of the page. You will be redirected back to eBay’s question page. Your questions should be answered by our one of our friendly customer care reps within one business day.

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Where do you get your merchandise?

Discount Coast works with retailers and manufacturers in various areas of the United States to locate an ever-changing variety of popular styles at attractive prices. Our buyers work diligently to provide our customers with a great selection and great prices.

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Condition Details?

Condition: Discount Coast sells only authentic name brand shoes from manufacturers and retailers of fine footwear. We carefully inspect and grade our items into the categories below.

  • New: In Box - Brand new condition in original box.
  • New: Without Box - New condition without box. These shoes are carefully packed and shipped in our own boxes.
  • New / Display - New shoes that were floor samples, displays, or try-ons. They might have very minor creases, or scuffs. Actual pictures are shown for these.
  • Gently Used - Shoes may be returns and/or show minor signs of wear. These shoes are still in good condition. Actual pictures are shown for these.

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Pre-Auction Questions


Can you lower the price of these shoes?

I'm sorry but our prices are as stated. As you can see, our prices are 20% to 90% of retail cost. We have some of the lowest prices on the internet. If you find a better price on any other website besides eBay please let us know and we'll match it.

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Are the shoes in the photo the actual shoes up for sale?

If the condition is new in the box then we use one picture to represent all shoes. If the condition is new/display and it says "actual shoe shown", then it's the actual picture of the shoe. Please check the condition description in the auction.

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I missed the auction. How can I bid on that shoe again?

If the auction ended without a winner then it will be automatically relisted so you can do a search in our store to bid on it again at http://stores.shop.ebay.com/discountcoast. If the auction ended with a winner then we "might" have another up for auction. Please re-visit our store to see if it's available.

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Why are there so many different prices for the same style of shoes?

Our prices will vary depending on the condition, popularity of size, popularity of color, and length of time an item has been up for sale. Due to our pricing policies we cannot lower the price of any item.

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Is your merchandise new or used?

We sell merchandise in various conditions. Please review the condition in the "SPECS" field of the listing. Further details of the shoes are also stated there.

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Is there a limit to the amount of shoes I can purchase?

Our policy allows you to purchase 10 items per 10 days. I'm sorry for the inconvenience. We had to implement the policy to ensure a secure and positive shopping experience for all.

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What currency are your items listed in?

All of our prices are listed in US dollars. Currency exchange is handled by your credit card company or PayPal.

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I was outbid on an auction, do you have another one?

Sorry to hear you were outbid. We list our entire inventory in our eBay store. The easiest way to find out if we have the shoes that you are looking for is to type the keywords in the search bar in each of our auctions. You can also search our eBay store at www.stores.ebay.com/discountcoast. If you don't see it on our site, then we're sold out for now, but don't give up! We get new merchandise in daily, so please keep checking back. While we may not have everything that you are looking for, the prices on the shoes we have in stock are the best that you will find…Guaranteed!

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I entered a bid on the wrong item. Can I retract my bid?

There are very few circumstances that will allow you to retract a bid. The link below will give you a thorough understanding of those situations: Canceling bids

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Post-Auction Questions


Can I cancel or modify my order?

Our shipping process is automated and your order is processed within hours. Once we receive your payment, we cannot add, subtract or cancel your order prior to shipment.

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I only received part of my order, how can I receive the rest?

Please email our Customer Care Department at sales@discountcoast.com, and send details on what is missing from your order. We'll make arrangements to ship your missing items right away.

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Can I add items to my order?

If you have won an auction through eBay and have not already checked out, you will have the option to continue shopping. Please wait until all your auctions end before visiting checkout. That way you'll be able to take advantage of our combined shipping discount. If you have already checked out and paid for an auction, unfortunately we are unable to make a revisions or additions to your order.

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I just won an item from an eBay auction, can I get another one at the same price?

Our entire inventory is online for sale. Unfortunately, you'll have to bid on another pair. Our inventory turns over very quickly. Please take a moment to search our store to see if we have another pair. If you're unable to locate another pair, then we're sold out. But don't give up! We get new merchandise in daily, so please keep checking back! While we may not have everything that you are looking for, the prices on the shoes we have in stock are the best that you will find…guaranteed!

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Shipping Questions


Did my order ship yet? How can I track my order?

Most order ship next business day after payment is received. After we ship your order, we will send you a shipping confirmation email which includes your tracking number and a link to track your package. If your order was shipped you should have received a tracking confirmation email from Discount Coast w/ your tracking number and shipping carrier. If you didn't receive that email, you can retrieve your tracking number and order status by clicking here and entering your email address and item number. Your order status will show on the bottom left of the page along with tracking number if your order was shipped.

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How much is shipping? How long will it take?

Shipping rates vary depending on whether your purchase consists of shoes or boots and whether you have won an auction or a “Buy It Now” listing.

Shoes | Auction Listing

United States First Item Additional Items *
FedEx Ground | 1 - 6 Business Days $9.99 $4.99
FedEx 2 Day | 2 Business Days $16.99 $6.99
FedEx 1 Day | 1 Business Day $22.99 $9.99
HI, AK, PR, APO, FPO First Item Additional Items *
USPS Priority | 2 - 4 Business Days $14.99 $7.99
International First Item Additional Items *
Canada | DHL Global Mail | 4-8 business Days $24.99 $11.99
Great Britain | DHL Global Mail | 4-8 business Days $24.99 $11.99
International ** | FedEx | 3 - 7 Business Days $37.99 $16.99

* Please wait until all your auctions end before proceeding to checkout to take advantage of multiple item shipping discount.

** If the additional item(s) purchased have Free Shipping, you will not be charged for shipping on that item. If the additional item(s) purchased have a shipping fee, we will charge $4.99 for shipping on that item.

Boots | Auction Listing

United States First Item Additional Items *
FedEx Ground | 1 - 6 Business Days $11.99 $4.99
FedEx 2 Day | 2 Business Days $23.99 $6.99
FedEx 1 Day | 1 Business Day $29.99 $9.99
HI, AK, PR, APO, FPO First Item Additional Items *
USPS Priority | 2 - 4 Business Days $14.99 $7.99
International First Item Additional Items *
Canada | DHL Global Mail | 4-8 business Days $27.99 $11.99
Great Britain | DHL Global Mail | 4-8 business Days $42.99 $11.99
International ** | FedEx | 3 - 7 Business Days $42.99 $16.99

* Please wait until all your auctions end before proceeding to checkout to take advantage of multiple item shipping discount.

** If the additional item(s) purchased have Free Shipping, you will not be charged for shipping on that item. If the additional item(s) purchased have a shipping fee, we will charge $4.99 for shipping on that item.

Shoes | Buy it Now Listing

United States First Item Additional Items *
FedEx Ground | 1 - 6 Business Days FREE FREE on items with Free Shipping**
$4.99 on items with Paid Shipping**
FedEx 2 Day | 2 Business Days $6.99 $4.99
FedEx 1 Day | 1 Business Day $12.99 $5.99
HI, AK, PR, APO, FPO First Item Additional Items *
USPS Priority | 2 - 4 Business Days $7.99 $4.99
International First Item Additional Items *
Canada | DHL Global Mail | 4-8 business Days $14.99 $4.99
Great Britain | DHL Global Mail | 4-8 business Days $27.99 $9.99
International ** | FedEx | 3 - 7 Business Days $27.99 $9.99

* Please wait until all your auctions end before proceeding to checkout to take advantage of multiple item shipping discount.

** If the additional item(s) purchased have Free Shipping, you will not be charged for shipping on that item. If the additional item(s) purchased have a shipping fee, we will charge $4.99 for shipping on that item.

Boots | Buy it Now Listing

United States First Item Additional Items *
FedEx Ground | 1 - 6 Business Days FREE FREE on items with Free Shipping**
$4.99 on items with Paid Shipping**
FedEx 2 Day | 2 Business Days $13.99 $4.99
FedEx 1 Day | 1 Business Day $19.99 $5.99
HI, AK, PR, APO, FPO First Item Additional Items *
USPS Priority | 2 - 4 Business Days $7.99 $4.99
International First Item Additional Items *
Canada | DHL Global Mail | 4-8 business Days $17.99 $4.99
Great Britain | DHL Global Mail | 4-8 business Days $32.99 $9.99
International ** | FedEx | 3 - 7 Business Days $32.99 $9.99

* Please wait until all your auctions end before proceeding to checkout to take advantage of multiple item shipping discount.

** If the additional item(s) purchased have Free Shipping, you will not be charged for shipping on that item. If the additional item(s) purchased have a shipping fee, we will charge $4.99 for shipping on that item.

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When will my order ship?

Discount Coast offers some of the fastest shipping on eBay. We ship all orders that clear by 2:00PM EST the same business day. A business day is considered Monday through Friday, not including holidays.

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How long will it take to receive my order?

Delivery times vary from 1 to 6 days for domestic shipments. We are located in San Diego, CA so the closer you are to the west coast the faster you will receive your order. The further you get from California the longer it takes. We will send you an email after your order is shipped so you will get the exact delivery day. International shipments have an average delivery time of 2 to 7 business days via Fedex International.

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Do you combine shipping charges on multiple purchases?

Yes, we do offer discounts on shipping when you buy more than one item. In order to qualify for our combined shipping discount, you must complete checkout AFTER all items are added to your cart. Please wait until you win all auctions before completing checkout. Items purchased under the same account will be automatically added to your invoice and the combined shipping discount will apply to your order total. Please remember that you still only have 7 days (from the transaction date) to complete checkout - otherwise all items in your checkout will be canceled, re-posted for sale.

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Can you ship my package using a cheaper shipping method?

We pride ourselves on offering fast, professional and affordable shipping rates. Unfortunately, we cannot ship your items using any other method since our shipping is already automated.

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Can you ship my package with a different shipping carrier?

To offer our customers fast shipping, we automate all of our shipping so unfortunately we can’t ship with a different carrier than specified in our auctions.

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Can I ship to an address other than my billing address?

For your convenience, we offer shipping to anywhere you want. You'll have the opportunity to enter a shipping address during checkout.

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International Shipments


Can you declare my purchase as a "Gift"?

Falsifying customs documentation is a federal violation. In accordance with US law, we must declare your package as merchandise and note the price that you paid as the value. After all those expenses, you will still get a great deal since our shoes are purchased at a deep discount.

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Do I have to pay custom taxes or duties?

Discount Coast’s international shipping charges do NOT include country specific custom taxes, duties, associated with the delivery of your package. These fees must be paid by the customer directly to the delivery carrier at the time of delivery. We do pay for your brokerage fees associated with the shipment.

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What countries do you ship to?

We're sorry, but Due to high custom fees and shipping issues, we have a restricted list of countries that we're able to ship to. Bidders from these countries will be able to win auctions and complete transactions. These are the ONLY countries we ship to:
Australia Jamaica
Austria Japan
Bahamas Luxembourg
Belgium Monaco
British Virgin Islands Netherlands
Costa Rica New Zealand
Denmark Norway
Finland South Korea
France Spain
Germany Sweden
Greenland Switzerland
India United Kingdom
Ireland Italy

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Payment Questions


How do I pay for my item?

Within a few minutes of the close of an auction or the use of the ‘Buy It Now’ feature, you should receive payment instructions via email from payment@discountcoast.com If you did not receive the email, you may either click on the check out icon in your auction, or click here to enter your checkout. You will need your item number, as well as your auction registered email address to access your invoice. Simply enter your shipping and billing addresses, select your payment method, and process payment accordingly! If you've bought multiple items, you only need to enter one ‘Auction Number’ and the system will automatically locate and combine your other orders. Shipping charges will be consolidated saving your some money!

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What is your mailing address?

Discount Coast
Attn: Accounting
8960 Carroll Way Suite 100
San Diego, CA 92121

NOTE: If you are sending payment for an item please make sure you've completed our checkout or else your order won't be in our system and will cause major delays. Click here to enter our checkout.

Click Here for return instructions Refunds (PDF)

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Have you received my payment yet?

Paypal: You should receive a payment confirmation email after your payment clears Paypal. Credit Cards: Credit card payments should clear within a few minutes and you should receive a confirmation email shortly after you have paid. Check your payment/shipping status: Log into your account w/ your email address and item number. Your order status is on the bottom right. Click here to enter

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What types of payments do you accept?

We gladly accept Paypal and Credit Cards (Visa, MasterCard, American and Discover) through our secure checkout. Sorry, we do not accept money orders, personal checks, cashiers checks or company checks.

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How long can I wait to pay for my item?

From the moment an auction ends or a Buy It Now is completed, you have exactly 7 days to complete payment. On the 8th day, we will cancel the transaction, re-post the item for sale and file with eBay for a refund of Final Value Fees that we incurred on the sale.

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Is it safe to use my credit card on Discount Coast’s Checkout?

Shopping at Discount Coast is safe and secure. Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information.

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Is my personal information kept private?

Discount Coast considers the information you choose to share with us personal and confidential. We will not share, rent, or sell any of your personal information.

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Do you charge sales tax?

We're required by state law to implement sales tax where we have a presence. That means all California shipping addresses will incur 8.75% sale tax.

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How do I redeem my eBay or Paypal gift certificate?

Simply visit our checkout, enter all the necessary information, then select payment method as Paypal. You'll be directed to the official Paypal site to complete payment. There, you should be able to see an entry field for "coupon code or gift certificate code."

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Returns


What is Discount Coast's Satisfaction Guarantee?

If you are not completely satisfied with your purchase, you may return any unworn merchandise to us for up to 30 days from the date of purchase. If there is anything we can do to help you to avoid returning the item to us, please email us at sales@discountcoast.com.

Click on this link to download our Return Form from our website. Fill out the form in Adobe Acrobat or by hand and return it with the shoes. Please email us with any questions you might have.

Return Form (PDF)

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What is your return policy?

Discount Coast offers one of the best return policies on eBay!

We have a 30 Day - 100% Satisfaction Guarantee! If you are not totally satisfied, you may return your product for a full refund less shipping charges.

Refunds must meet these simple requirements:

  1. Item must be in unworn. (Tried on only for fit and sizing)
  2. Item must be returned within 30 days of delivery.
  3. Return form must be included with return inside box.

Click on this link to download our Return Form from our website.

Return Form (PDF)

Your refund will be issued in the same manner as you paid. An email confirmation will be sent after your return is processed.

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Do you offer Exchanges?

Discount Coast will make every effort to fulfill your request for an exchange. Please contact our Customer Care team at sales@discountcoast.com. We could assist you further in details with an exchange.

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I've returned my shoes, when will I receive my refund?

After your shoes have arrived at our facility, our Returns department processes it within 7 business days. We process returns in the order they are received. Once we do, we will send you an email confirmation immediately after your refund is issued.

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I received the wrong item? What do I do?

Discount Coast strives to keep our customers satisfied but sometimes we do make mistakes. We're very sorry that you received the wrong item and hope the make the return as painless as possible.

Please email customer service at sales@discountcoast.com and include your order number or item number. After we receive your email, we will send you a return label via email so you can return your shoes. If you can't wait then please feel free to return the item yourself and you will be reimbursed for your return shipping.

Click here for return instructions.

In many cases we do have your shoes in stock and we can ship your correct pair as soon as your incorrect pair gets picked up. Returns will be inspected to insure that they are unworn condition. Sorry for the inconvenience.

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My order was damaged during shipment. What do I do?

I'm sorry to hear about your damaged package. We will contact the courier and file a claim on your delivery. Please email Customer Care at sales@discountcoast.com, with details of your shipment. Also, if you refused the package, please let us know that as well. If there is a replacement pair available, we will make arrangements to ship a replacement.

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