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| Q:What is your return policy? |
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| A:If you would like to return your product(s) for repair / replacement / refund, please kindly contact our customer service representatives via email for an authorized RMA number. Your returned product(s) will not be processed without a completed RMA. You may also read the return policy on about me page. |
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| Q:Do you combine shipping? |
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| A:You will enjoy US $1.50 on each additional item purchase and pay together. Please press "request an invoice" when all your won auctions are ended, and we will send a combined invoice as soon as possible. |
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| Q:When can I expect my order to arrive? |
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| A:We will ship your order as soon as possible when payment is received. The transit time will be around 7 to 14 working days for most US destinations after your order is passed to the post office for mailing. |
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| Q:How much is the Shipping and Handling Charge? |
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| A:For S&H for specific item, please refer to the item listing page for more details. S&H charges are fixed per item (each auction is considered 1 item); any variable quantity purchase listing such as an Ebay Store Listing, shipping rate is calculated based on the quantity purchased. This applies even if items are sent in the same package. |
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| Q:Why you don't answer to my email? |
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| A:To get a faster reply from us, please email us at discounttown@uxcell.com.hk, we will reply your email within 24 hours. If you have not get our reply within 48 hours from email sent, please contact us again as we may miss your email. Our response time will be longer during weekend and public holidays. |
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| Q:Do you ship internationally? |
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| A:We ship to worldwide except indonesia, philippines, vietnam, nigeria, hong kong and china. |
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